“I ORDERED AN ITEM ON 19/1/15 REC'D CODE AND ORDERED FROM GIFT HAMPERS BY POST ORDER STILL PENDING TRIED CALL GIFT HAMPERS MANY TIMES AND NO ONE ANSWERS YOU JUST GET HOLD MUSIC HAVE EMAILED BOTH COMPANIES AND NO REPLY
SOUNDS LIKE A SCAM”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered a childrens iPad and phone back in October 2014 and never received it despite numerous emails to go groupie they never even acknowledged my emails never heard a thing still haven't I would not recommend to anybody just theives I am reporting them to PayPal”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I emailed Customer Services at GoGroupie on 6th Dec 2014 seeking a refund for Windscreen protectors from merchant Fish Called Geoff which did not work. Over 2 and half months later I am still awaiting a refund, Timeline:
6/12/14 complaint email requesting refund
12/12/14 email chase to GoGroupie as heard nothing
30/12/14 Gogroupie emailed asking me to email my complaint to merchant directly and copy in GoGroupie
Same day emailed merchant and copied in GoGroupie
15/01/15 Stefani from GoGroupie emailed the merchant and copied me in
19th/26th/3rd Feb/8th/10th/18th emails to chase but STILL NO REFUND.
Complained 6th Dec - still no refund by 18th Feb in spite of 2 emails from GoGroupie saying payment would be made within 48 hours - make your own judgement!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We are so sorry for the delay of your refund which has now been paid. A member of our team has sent you an email. Please check your emails and if you have any other queries please do not hesitate to contact customer support.
Kind regards,
GoGroopie
“I have ordered 3 items from gogroopie, only one has arrived and I am trying to communicate with them to get 2 vouchers one for £9.99 one for £31 returned. I have emailed and written and I am waiting for a reply”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I wish I could write 0 stars. Absolutely disgusted with GoGroopie's "Customer Service" or lack there of. 2 of 4 deals I have bought have not been successful for different reasons, 1 supplier have already returned my postage, the other; Home Shopping Selections have yet to even acknowledge my email requesting a refund and collection for my broken item after it's arrival 06/02/2015. As for GoGroopie, after several emails since the end of January, I had to revert to threatening them with legal action and poor reviews everywhere I can as they appear to respond to that. I have never written a poor review before, but I feel I have no other choice to get attention and resolution. DO NOT USE!”
Hello,
Sorry to hear that you have not received your order. A member of our team has contacted the merchant and have asked for them to contact you directly with an update of your order.
Please do not hesitate to contact our team if you have an y further queries.
Kind regards,
GoGroopie
“I ordered duvet set on 25th January, nothing has arrived. The supplier's telephone number is not valid and they do not respond to emails. I have sent Gogroopie three emails all of which have been ignored. This is woeful customer service. Other companies such as Groupon and Living Social reply the same day. I will never order anything from company again, as a company that ignore it's customers does not deserve to have any customers.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails today. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I am so surprised (not) that gogroopie are experiencing a backlog of emails probably because you don't deliver!! I ordered a blender back in November (yes November) and to date i have not received the blender nor an apology, nor a refund, only the same bulls**t email saying they will contact the merchant. Stay clear from this provider there are better ones out there Living Social being an excellent example of people who provide good customer service and don't ignore you”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your Voucher Code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I bought a ring in December through go groopie it never came I have since cancelled the item and asked for refund still not had that very bad customer service I keep ringing and all I get is music every time I call this costs to do this so will now be reporting to trading standards and any one else that can do something about it”
Hello,
We are so sorry to hear this, and really sorry for the delay of your refund which has now been paid.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
GoGroopie
“I ordered an Iphone 4S in December 2014 for my son's birthday. It has been almost 3 months now and I have still not received the phone. I left a comment on their website and no response. I have tried contacting them by phone and was just left to listen to some music :/ I have emailed and got a response about expecting an email from the merchant, which I haven't received. I emailed GoGroopie telling them I STILL hadn't received my phone and still no response. Very dissappointed.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has contacted the merchant once again and have asked them to contact you directly with an update of your order. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Contacted go groopie nearly a week ago via e-mail as there is no contact number, regarding a voucher code not working , still no response . Not happy if you can't answer e-mails at least leave a number for customers to get help.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and has contacted the merchant and have asked them to contact you directly with a valid code. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Wouldn't reccommenend using this website!!! Ordered goods in November 2014, didn't arrive. Very poor response from customer support, they take too long to communicate to my liking. Been promised a credit to my account and have been waiting 2 weeks for this.
I don't hold out much hope!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
So sorry for the delay of your refund, it has now been paid.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
GoGroopie
“After numerous attempts to contact this sham of a company still no response. Voucher expires in 2 days, don't hold out much hope. Will be contacting trading standards n watchdog”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Dreadful customer service. Coupon didn't work. Still waiting for a refund. Have emailed them numerous times. They say they will credit my groupie account - BUT I WANT MY MONEY BACK !- THEY HAVE NOT HONOURED THEIR CONTRACT and I will never use their site again. Thank goodness it wasn't a large sum of money. Glad I used Paypal - will use their resolution centre.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Please check your emails, a member of our team has cancelled your voucher and has issued your refund to go back to the original method of payment.
Kind regards,
GoGroopie
“Cannot get into my account cant get through to no one been trying for 6 weeks paid for everything but cant redeem very bad customers service no number emails no respond”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I ordered a tablet tried to get the vouvher emailed go groupie loads of times got one answer on 5th feb saying they will refund my money back into my account still nothing ? Getting in touch with oft tomorrow ! Taking gogroupie to small claims court tomorrow”
Hello,
We can see that your refund was issued and should reach you shortly.
Our sincere apologies for the inconvenience this has caused.
Kind regards,
GoGroopie
“.DO NOT USE .goods dont turn up .and trying to get your money back is a nightmare.only good thing is i used paypal. ithink they are stalling so my pay pal 90 days is up. 6 weeks now and nothing.hopefully they will go to the wall.”
Hello,
We're sorry that your experience using our service was unsatisfactory. We see that your refunds have been issued and should reach you shortly.
Kind regards,
GoGroopie
“Can't use my voucher, can't contact anybody, won't accept my details under 'my voucher won't work', problem has been ongoing for seven days, want to cancel my transaction, can't... Really unimpressed!”
Hello,
Your code is working fine. A member of our team has emailed you instructions on how to redeem your voucher. Please check your emails and please do not hesitate to contact us if you have any further queries.
Kind regards,
GoGroopie
“Purchased a voucher where the final item was sold by Gifthampersbypost. 12 weeks later no delivery and no response from either company to my numerous emails.
Con men! Avoid!”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
