Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Well I was going to buy a lot of things on here today good job I read all your lovely comments before hand f**k you go groopie your not getting a penny from me s**kers”
“Bought a voucher and would not let me use it! This sight is a rip off so stay well away! They just steal your money and don't even give you a link to open your voucher until it expires! Thiefs! Need locking up!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Purchased Voucher 6 weeks ago. Redeemed straight away. Received e-mail from the Merchant to say thanks for the order and would be delivered within 21 days. Heard NOTHING since. Have e-mailed and e-mailed Go Groopie and the Merchant even threatening legal action. NOTHING. Wish I read the reviews before using the site, used Wowcher many times which is great and falsely put my trust in Go Groopie. Trading Standards need to CLOSE THIS WEBSITE DOWN!!!! DO NOT USE. DO NOT USE. DO NOT USE. I paid using my Credit Card so will be speaking to the bank. Failing this £150 to take them to a small claims court and I will HAPPILY do it. YOU HAVE BEEN WARNED.”
Hello,
Sorry to hear that you still haven't received your order. A member of customer support has contacted the merchant for you on your behalf to chase up your order and have asked them to contact you directly.
Please keep us updated and let us know if no one has got back to you to resolve this matter and we will assist you further.
Kind regards
Go Groopie
“They're email does not even work to get refunds for two vouchers purchased both Christmas presents, emails returned back to me. Vouchers do not work. What is going on? Is this a con? But they're able to take the money for the vouchers out of my account quick enough.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Money taken from my account to pay for voucher, tried to redeem voucher was asked for payment again, have contacted company several times no reply, have also contacted merchant no reply, time for further intervention I think.
Fergs”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Hi I ordered 2 items from this site I received 1 item within the time scale but I am still waiting for my second item from the compamy called.loco gadgets I have received an email from go groopie explaining they are looking into it i have emailed both companys many times and have not heard anything I am very disappointed as this was a xmas present for my grandson and I can not afford another one please please go groopie or loco gadgets get back to me I don't want to tell my grandson I don't have a xmas present for him”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“My Goodness Gracious Lord!!!!! Please don't spend a dime on this site, I wish I read reviews before giving my money to such dubious organisation! They are fraudulent! I bought two travel vouchers and the dates they advertised were unavailable! I should have even sued that they advertised what they don't have. I requested a refund and it took up to 10 days or so for them to respond to you after which they asked if i wanted a go groupie credit and then it took another donkey years to respond to my email about not wanting a stupid go groupie credit.... who would ever imagine that such an organisation will be allowed to do business in prestigious England? long and short, they prolonged the matter until I sent them a letter as advised by my legal advisor in a given format then they refunded only one of the vouchers' fee. I have just sent another email that will be responded to ages from now and I think they will claim that the coupon expired which is what I am suddenly seeing on the account when it cleared my coupons when I initially requested a refund. I will fight them to the last as I await my 109 Pounds and may even sue for damages and anything the legal terms have to offer! they will be shocked! i don't think anyone can have a good experience with this people and i believe the few good comments here are planted! to sum it all, run run run run as fast as you can away from this gogropie people and spread the word so your friends and family don't fall victim. the statistics here shows that almost 90 percent of customers are lamenting so chances that we are all lying is IMPOSSIBLE!!!!”
“Dont tell you that you have to download some voucher before you get your item . You dont get a refund if you havent downloaded the voucher. I have lost out on £40 .”
Hello,
It clearly states on our deal site when you purchase a deal from us that you are purchasing a voucher as we are a voucher provider which you will be sent your voucher to your email address in order for you to redeem your voucher and pay the postage cost for the merchant to dispatch your order. As this wasn't done, we have issued you GoGroopie credits as a goodwill gesture. Please check your emails.
Kind regards, GoGroopie
“Ordered an item on 28th Oct & it is now 4th Dec & I am still without item. NOT HAPPY as this is a Xmas Present for my 11 yr old daughter. Dnt even deserve 1 star Tbh.”
Hello,
We can see on our system that you have not yet redeemed your voucher and have not paid the postage cost for the merchant to dispatch your order. Please go ahead and redeem your voucher, we have sent you an email with instructions on how to redeem your voucher.
Kind regards, GoGroopie
“I have ordered something for Christmas and they taken the money but I had no confirmation on my item I have emailed them and nothing I am very upset and angry as its my daughter present don't buy they don't send confirmation or email back”
Hello,
We can see on our system that you have not yet redeemed your voucher and have not paid the postage cost for the merchant to dispatch your order. Please go ahead and redeem your voucher, we have sent you an email with instructions on how to redeem your voucher.
Kind regards, GoGroopie
“Hiya im having the same problem Its not been 17 days since my refund was ment to be payed back to me I have rang them and I cant get an answer I have sent emails and had no response I need some advice on what to do now”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Avoid like the plague. They owe m money that I haven't received yet. The 14th day is tomorrow. After that I won't be messing about with emails. GoGroopie you will be taken to the small Claims Court with all the added cost that will be bring you.”
Hello,
We have responded to your email, please check your emails. You should receive your refund by the 14th working day. If not, please contact a member of customer support.
Kind regards, GoGroopie
“The worst company I have ever dealt with, had my first dealings with them in early October when ordering a children's toy I Pad and I Phone.
Money taken, no goods delivered, no answer to emails, never answer phone.
Avoid at all costs !!!”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I have been trying since 11th November to get my money back from a bundle they took the payment twice as the first time their website wasn't responding. I emailed to notify them of the mistake and received an email back apologising and assuring me my money will be paid back in full within 14 working days... This of course has not happened.. I have sent numerous emails and on Monday I got a reply which actually just said 'hi there juliet' and that was it!! I went back and said you having a laugh?? Just give me my money muppets. I'm really upset about this as I am in no position to loose the money. Such a shame.. I'm off to trading standards also but who needs this crap!!! Just give us back whAts ours!!! For God sake!”
Hello,
Can you please confirm that you have redeemed your voucher and paid the postage cost for the merchant to dispatch your order?
We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
