“Hi,I think I have give up! I tried several times yesterday to go into my account,no luck so thought I would do forgotten password.
Tried and tried but would not except anything. I then tried and tried to
contact you but no way without your password to get in !!! I even managed
to get an email to put a new password in but still would not except it.
I finally after trying everything,and I mean everything as I hate to be beaten,
ended up on this site. Wow seems I am not the only one having trouble.
How do you contact you without a password as say a possible new client.
I think I had better go elsewhere as I fancied several things up cannot afford
to loose money as over 70.
Such a shame, things do go wrong but it is how the Co.deals with it. So important when it is a persons hard earn't cash.
Until customers are treated better by your Co. I am not going to chance it !”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“this site is poor has it does not explain the delivery charge when you order a item untill you come to redem it dont use this site it total rip of 10 p0und for delivery not happy at all lets all set up a website and rip customers of”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I have ordered 3 times from go groupie and only received one item, that was one that could be put through the letterbox. The other 2 items never arrived, they would have been delivered by a van. The last item was the last straw, I ordered a bag in March that never arrived from gift box Bristol, I contacted gift box a couple of times and got no reply so I contacted go groupie and after numerous emails the item still didn't arrive so I requested a refund, this didn't arrive either I ended up after 4 months contacting trading standards and had my refund within 2 weeks. I have cancelled my go groupie account and I certainly won't be ordering from them again. BEWARE, if your goods don't arrive you will have to fight for your money back !!”
Hi Lynn,
We are sorry that you have not received the items.
A member of our Customer Care team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Although you get a prompt reply from customer services, I have been waiting almost six weeks to get the bag that I ordered, been told today that it is out of stock!!
On the plus side refunded very quickly but my money has earned someone else interest for six weeks!
Would not use this site again :-(”
Hi Hazel,
We are sorry that the order was not honoured on this occasion due to the merchants stock issues. Please be advised that your refund has been paid.
If you have any other issues please do not hesitate to contact us.
Kind regards
Gogroopie
“I find the deals on Groopie very good but the delivery times on most items is terrible, its the one area that need to be improved,also it would be nice to receive acknowledgement from the supplier that your order has been received and processed”
Hi Jeoffrey,
We are sorry that you have not received the items.
A member of our customer care team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“I have bought a lot of items from merchants which were good,but the downside is that 2 merchants failed to send items and I lost the postage,this is not acceptable.”
“Very pleased with pricing and quality of items ordered. Only drawback was the length of delivery time 21 days. Overall I will be happy to use the website again.”
“I have had a few item from you some have been very good and have arrived on time , others I'v had to get in touch with you to help me out when items have not arrived and you have been able to sort out the problem , I have also been give a refund when you where unable to sort out the problem.
I will still be using gogroopie because it's normal good value for money . Well done keep up the good word.”
