“These guys are total con-artists & this is a total scam. Ordered goods in 2nd week of January and still not received anything. There is no way to contact them apart from sending e-mails which they DO NOT reply to. The products may look good at great prices - But do be aware that it is too good to be true and you are just parting with money that you will never see again and you don't get your product!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I sent for the keyring rain coats inearly december and have sent emails and complained to complaintes about not getting them the voucher was never turned on for me to click on to it Iv had enough its about time something was done about us not getting our items or getting our money back right enough the merchents we buy of may need to keep the money or might go bankrupt”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your voucher code/s, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I have had 2 really bad experiences with buying jewellery from GoGroopie. The second occasion (order no 3530677949) supposedly cultured pearl necklace and earrings. As an owner of a lot of pearls I am extremely doubtful they are genuine cultured pearls but was prepared to keep them. One of the earrings was damaged on arrival, however and though I have e-mailed twice but never had a response. I was willing to write one issue off as a single bad experience but will now never use G.roopie again”
“Ordered Gillette fusion razor blades December still not received despite numerous emails. Please don't touch this site with a barge pole. No replies and yes money taken.
We live and learn!”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you could please email our customer support team and quote your voucher code and please confirm if you have redeemed your voucher and paid the postage cost for a member of our team to assist you.
Many thanks,
GoGroopie
“Complete waste of time, Ordered a mens watch , it arrived smashed tried to contact Gogroopie but did not get any response from them don't bother wasting your money”
“Voucher cannot be redeemed - does not reduce the price of leggings and they try to charge a higher postage than advertised. Do not reply to e- mails - very poor - I have raised a dispute with paypal”
Hello,
We're sorry that your experience using our service was unsatisfactory.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Purchased a voucher in January to buy a gift for a friend's birthday which never worked, emailed customer service and the merchant numerous time without any replies. Emailed again asking for refund as friend's birthday has now passed, finally got a reply saying merchant will reset voucher code but gogroopie are waiting confirmation of this and will be in touch shortly to let me know, replied asking for refund as voucher no good to me, wish I had seen these reviews before purchasing voucher, very poor customer service, no communication and long delays even if you do manage to get a reply!!! Money taken from account in January and still no goods!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I purchased divaderm lash extender the 26/01/15 my money was taken from my account immediately. I have not been able to redeem voucher and have sent several emails to go groopie with no response. It's a pity they don't help as quick as they take your money”
Hello,
Sorry to hear that you were having trouble redeeming your voucher, a member of our team responded to your email and sent you instructions on how to redeem your voucher but we see that you have requested to cancel your voucher. Your voucher has been cancelled and your refund issued.
Please check your emails.
Kind regards,
GoGroopie
“Purchased a voucher for some L'Oreal products back in November. Items never appeared. Started contacting GoGroopie early December regarding this and after sending many emails, finally received a reply asking if I had redeemed the voucher (despite me telling them that I had tried to contact the seller as postage had also been debited from my account, so obviously I had redeemed the voucher). A delaying tactic on their behalf. I replied and after another follow-up email a couple of weeks later received their reply saying that I would receive a refund within 7-14 working days. Needless to say this time has passed with no refund and I have had to send yet another email - no response yet. DO NOT USE THIS COMPANY”
“Been trying to redeem my voucher for Essentials bedding....no success, phone number doesn't work, no response to emails....want a refund and no response from gogroopie email...never again....order number 3530696733.”
Hello,
We're sorry to hear this.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Tried to redeem a voucher purchased from gogroopie and it doesn't work. Followed the steps to contact customer services and I've had no response, no acknowledgement of my emails and I'm disgusted with the level of service provided! I am also disgusted at the fact the company are responding to bad reviews, if they were quicker to acknowledge their mistakes they wouldn't have a long list of poor reviews and angry customers. First and last time I will be using this website.
#3530706157
Claire Redley”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Ordered a mascara try to redeem it and CANT keeps going to home page and every other page apart from redeem voucher disgusting appalling unsatisfactory service I have ever came across do not order from these people unless you don't actually want the item and loose money”
Hello,
A member of our team has tried to redeem your voucher and it is working fine.
A member of our team has emailed you instructions on how to redeem your voucher. Please check your emails and please go ahead and redeem your voucher.
Kind regards,
GoGroopie
“Have purchased a couple of items over 1 month ago. Advised up to ten days for delivery. Still waiting for goods to arrive. Have contacted Go Groopie with no response from them - they did say that they were experiencing unparrelled amount of queries - no wonder with this lack of service - guess what though, the payment was very quickly taken out of my bank account. DO NOT TOUCH THIS COMPANY WITH A BARGEPOLE.”
Hello,
We're sorry that your experience using our service was unsatisfactory. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Ordered some thermal underwear this morning price £8.99 Go Groupie voucher sent was for £24.99 Checked with my bank and they have taken 2 X £8.99 out of my account! I have cancelled the order and hopefully monies will be credited back to my account. seems like this company don't know hat they are doing or scamming people!?”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Thanks Gogroopie for taking my money and NOT sending me any goods. Thanks Gogroopie for ignoring all the mails I've sent asking for either the product or a refund. I'm now nearly £30 out of pocket. You took my money and sent me nothing and you've ignored my request for a refund. I can't be the only one out of pocket due to this Company. There's a word for what you've done...now let me think !”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“hi iam still waiting on my order from the 8 jan and as u have been paid for it i was wondring where it has gone from m shannon 50 ballindean road dd4 8nt”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Ordered an adult male jacket size large. It's tiny . I'm not sure in what world it qualifies as a large. At best it's extra small. It was a very long time coming , not quick by any means. Thoroughly disappointed with go groupie. The voucher was with fab shopper. I would not recommend either of these web sites the product was poor quality I feel well and truly scammed !!!”
“Go groopie is the worse company ever! I won't recommend this company to anyone It's a ripp off, i have purchased a Mac book with them, trying to contact them since last week, cause i can't redeem my voucher nobody gave me any answer, And if you want to call them guess what there isn't any telephone number i want my money back”
Hello,
A member of our team has emailed you instructions on how to redeem your voucher.
Please check your emails and go ahead and redeem your voucher.
Kind regards,
GoGroopie
“Bought 2 x tablets in October, delivered 1st December just in a plastic bag. Screen on one of them cracked right across. Sent it back signed for delivery which they (J & Y Shop) received on 2nd December. Many, many emails later they finally agreed in January they had received it and it worked fine! What about the cracked screen? Then they said oh yes, we'll process a refund. No refund received. Many more emails and they said they had told GoGroopie to refund me. Emailed GoGroopie several times, eventually they said they were waiting for the merchant to tell them to issue a refund. I copied (again) J&Y's refund email to GoGroopie. No response from any of them again. THIS COMPANY IS A COMPLETE AND UTTER SCAM.
If you're reading this, Go Groopie or J&Y, you owe me £29.99 + £9.99 carriage + £3.49 return postage. Why not just pay me?????? You admit the item was faulty.”
“Order and paid for a Bluetooth watch in early January have not yet received it by now have contacted their customer services they keep writing that they will contact me but up to now have not. Really disappointed with their service”
Hello,
We're sorry that your experience using our service was unsatisfactory. A member of our customer support team has responded to your emails today. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
