“This site is aweful ordered childs andriod tablet in November and as it did not appear ive requested a refund of several occassions and still waiting will certainly not be using it again and they wont even give a phone number out to get to talk to someone.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response, we are currently experiencing a backlog. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your voucher code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Have finally had enough of this company they are refusing to refund my money for orders placed in October and November I am pensioner approaching my eighties my Christmas was completely ruined as gifts I purchased from this company never arrived and left me in tears as I could not afford to lay-out anymore money, I have been in constant touch with GoGroopie by email as any other way of contacting them does not work, I hoped they would refund all my money but will only offer vouchers which do not work, I have been seeking advice and will start proceedings to recover my money in full. Do not be put off by emails from them telling you cannot get a refund after a certain period of time
YES YOU CAN BY LAW Had to give 1 star to get this printed my advice stay clear of this company its a scam”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Placed order, payed via debit card, item did not arrive, contacted company who was supplying item, no reply and also contacted go groopie many many times no reply either, I use groupon and other voucher websites all the time! And have always. Even very happy with customer service! But these people are allowed to take your money and run!! I feel like they've stole my money! Wouldn't touch them with a barge pole! There are much better voucher websites who honour there vouchers!! There Internet robbers!! Stay well clear!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query and has contacted the merchant and asked them to contact you with an update of your order. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We are sorry to hear this.
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I purchased a voucher to buy a gadget only to find that the voucher was unusable, saying it was out of date on the day I received it! I have been trying ever since toi obtain a refund to no avail. I pair via paypal and have now asked them to take this up on my behalf. I will not be buying from GoGroupie again.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and please quote your voucher code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I have been trying to compleat my order but cannot access the link that GoGroopie gave for me to do this I have been trying to contact them many times through emails to tell them of the problem but I have had no replys back so I have paid for goods that I have not revieved”
Hello,
So sorry to hear this. We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“on the 7th of Jan this year I purchased two chairs with a voucher from go groopy the chairs were susposed to be delivered within 14 days now it is over a month and still no chairs I have tried to contact go groopy by e mail on several occations but with no results I have also tried to contact the supplier and discovered that the address they supply on their web page is only a virtual office they also don't reply to emails amd are never available to answer telephones, I have not had a lot od success with go groopy in the past a set of frying pans I bought fell to peices so I feel this is the time to give someone else a try.”
“I would give a lower rating if I could.
I ordered a Scooter on the 22nd October, thinking that this would be sufficient time to receive it before Christmas. How wrong was I, today (3rd Feb) its still not arrived after multiple phone calls and emails to both the company from whom I bought the scooter and GoGroopie.
I finally received a response from the company which simply read "get in touch with GoGropie for a refund". No sorry or anything. By the way, the company is called BTRADE, who also goes under the trade name/web site of Giftright.co.uk, partymusthaves.co.uk, zip gadgets.co.uk and mytouchscreen.co.uk.
The website i had to redeem my voucher through was zip gadgets.co.uk and they were quick enough to take the money but not so forthcoming with the goods. When i phoned multiple times before Christmas, on the 25 is times I called, the phone was only answered 3 times. The rest of the time the phone just rang out.
I have not been able to get a response since Christmas with the exception of the aforementioned email.
I lodged a complaint with GoGroopie for a refund, who promise to be back in touch with me within 5 to 7 working days, seem to keep to their word and contact me every 7th working day to ask a question to prolong the refund process.
I have now changed tack and have finally found their Customer Services number (0843 504 7250), only to find that this number is only manned between the hours of 10 and 4, Monday to Friday. No wonder it takes them 7 working days to reply to an email if they only work 6 hours a day!
My advise to you all would be stay away from this terrible company, this isn't the first problem i've had with them but it will certainly be the last. Once I get my refund, my account will be shutdown, I will unsubscribe from their newsletter and I shall add their address to my spam filter.
So very disappointing.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and respond. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Awful awful awful company. I ordered a draining board. Never arrived. Emailed, they said I would get refund, lost count how many times they have said this. Last email I was told that the manger was sorting it out. Well that was Nov/Dec and never got my refund. Please please please don't waste your momey on this awful company!!!!!!!!!”
“I'm still waiting for a refund from October they said I had to wait 28 days- I'm afraid to say it falls well below the standard of customer service I expect. I have sent several emails , heard from them twice but still waiting. I will not be giving up. Quite shocking really. Would I recommend- probably not. Only buy unless you really want the product.”
“Ordered a Burberry scarf on 10th, November as a Christmas present. It didn't arrive until after Christmas and then it was a different scarf altogether. Had absolutely no joy from the supplier - managed to get someone to answer the phone only once and they were rude and unhelpful! Things did improve slightly when I contacted Groupon - I was told to send it back for a refund but no offer of payment of postage. I had to ask! Sent it back a week ago - still no refund.
Extremely disappointed.”
“Been waiting for someone to get in contact with myself and I've been waiting since 2-12-2014 so the item I purchased I make it a loss and wouldn't order again from this site.”
Hello,
A member of our team has responded to your emails. Sorry to hear that you have not received your order, the merchant has been contacted and has been asked to contact you directly to give you an update of your order.
Kind regards,
GoGroopie
“I ordered 2 hoppers mid November and still have not received them despite having emailed Gogpoopie about 4 times.
Absolutely lousy service and would certainly not advise people to buy from them”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you or any orders placed under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Couldn't give any stars Do not use avoid at all cost ordered toilet rolls 2 months ago e mailed after a long while recieved e mail refusing refund but offered credit as a good will gesture so them ask for the original order to be sent and guess what as like many of you still no delivery”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“AVOID. AVOID. AVOID...did not receive my voucher, code was wrong apparently. I emailed several times with no reply, so I took out a dispute against them with PayPal. I received an email from GoGroopie the same day saying that as the dispute was in place the order would be "on hold" and therefore I needed to cancel the dispute, which I foolishly did ???? and guess what????? Have heard nothing from GoGroopie since....”
“Ordered an item last September 2014 for my daughter's Christmas present and paid for the item and up to now no product delivered and no refund made. Don't make the same mistake that I did, they will just steal money from you. It's a hoax, don't be fooled by their offers its the way they steal money from you.”
Hello,
We're sorry that your experience using our service was unsatisfactory. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“Hopeless customer relations. I ordered a head torch in December, not delivered yet, paid for it and postage separately by credit card. The 'merchant' hasn't,t replied to my emails, emailed Gogroopie who said I would be contacted directly......NO EMAIL! Sent another and no rep,y again.
AVOID this company.”
Hello,
So sorry to hear that you have not received your order, a member of our team has contacted the merchant again and asked them to contact you directly with an update of your order.
Kind regards,
Go Groopie
“Had some items received ok but one hasn't turned up from 14th December and the other had no stock available when I tried to use the voucher the next day.
Asked 31st December about missing order, eventually got reply saying allow 7 days for supplier to contact me or get back in touch.
Heard nothing requested refund of purchase price and postage after allowing 8 days, so far no reply or refund.
The one where item was subsequently out of stock they said would refund in 14 days, nearly 3 weeks and still no refund.
Refuse to use them again, they take your money but don't refund ever!!!”
“Do not use, go to other voucher pay sites, as Gogroopie are impossible to get hold of when the items you pay for DO NOT GET DELIVERED, they do not respond to nor acknowledge emails and the phone number supplied is just a recorded message
0 stars but no option for that
If you ever think of using Gogroopie think of this:-
"Save your money and save your time
go elsewhere when shopping online"”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
