“Purchased 2 coupons voucher, code doesn't work money has been taken out of my bank account. I have emailed them several times they emailed back saying the items can take 4 weeks. Still waiting for the items I purchased in September, very difficult to get money back .
Would never use them again, very bad experience poor customer service”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
“I placed an order on the 28th and 30 December 2014 Swarvoski women set for for f12.99 and stunning 2 in 1 crystal bracelet for f 6.99. It is now the 30th and I still havent received my order. . This is my first time using them and I shall not be using again . It is not a lot of a money but It is the principal that no one responds. Could you give me a number where I "m can ring.”
“Ordered an item on 13/12/2014 and it is now 30/1/2015 (6 weeks), despite to contact the vendor and go groupie I have had no response from either. I know things go wrong but no replies from go groupie is very bad customer service. I will be telling all my family , friends and placing a comment on Facebook. trying to contact the vendor I have had no contact from either the vendor or go groupie,
Extremely bad customer service, non existent. I will be telling all my friends family and placing negative comment on Facebook”
Hello,
Sorry to hear that you have not received your order. A member of our team has responded to your email and has contacted the merchant and have asked them to contact you directly with an update of your order.
Kind regards,
GoGroopie
“I am still waiting for a refund of £198.00 despite phone calls and email where they have promised the refund in 7-14 days still not issued this goes back to the end of December. Even though on there website they promise no quibble refunds. Will not use this company again. Very difficult to find contact numbers and they take days to reply to emails.”
“I have had the worst experience from ordering from go groupie. I ordered a frozen game for my god daughter for xmas - they eventually advised that they would not be able to fulfil my order and would refund me. It is now end of January and despite several e-mails have still not received this.
I am disgusted at the service from this website.
Please don't order off them - they are such a waste of time!!”
“ordered Holloween contact lenses that never arrived and have been trying ever since to get a refund.Emails take weeks to be answered at all and then lie and tell me a refund will be sorted but never is.Awful company! Don't deal with them.Trading standards here I come!”
“Oh Boy, wish I'd read some of these before I got involved with them! Again, it's Zip Gadgets I've got a problem with and will now contact PayPal for a refund will now block their emails and discourage anyone from using them!”
Hello,
Please email our customer support team quoting your voucher code and the issue so that a member of our team can assist you in the matter.
Kind regards,
GoGroopie
“I have attempted to retrieve two vouchers I purchased at start of January, but am afraid they r not valid, that is what the site is telling me, luckily I haven't spent to much but major rip off, I am sooooo annoyed with Gogroopie, very bad practice, if I had read reviews first I wouldn't b writing this to warn others KEEP AWAY FROM GO GROOPIE A MAJOR HEALTH RISK”
Hello,
We're sorry that your experience using our service was unsatisfactory. We do not see any emails from you under this email address. If you would like to contact us directly with your problem, please press on the 'click to email' button and write 'review.co.uk' in the email subject header and quote your voucher code, so that our customer support team can pick it up and deal with it as soon as possible.
Many thanks,
GoGroopie
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Tried to use voucher with zip gadgets can't get a response from them or gogroupie. My item was ordered in November and still nothing. Dont mind calling but its costs to phone but as they wont answer emails going to have to reluctantly call. Very disappointed will think twice before using them again.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query has cancelled your voucher as requested and issued your refund. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Received voucher but code didn't work. Sent an email, advised to phone them which I did. They took my voucher code and post and packing over the phone but I still have not received my order. very dissappointing.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has contacted the merchant and have asked them to contact you directly with an update of your order. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“STILL waiting for my refund. Seller received my (received) broken tablet on 2nd December., via signed for delivery.
Fobbed off by everyone, seller says gogroopie are refunding me, gogroopie never reply to their emails. Will take this matter to court if they do not respond.
Worst customer service I have ever had.”
“This is now 8 weeks since I ordered from gogroupie and the 4th time I have entered a review each time u get a response from gogroupie that they will chase the seller but no further action is taken”
“Bought an ipad at Xmas which never arrived now have requested refund on the 8th of January - which I was told would be back in my bank in 7-14 days - still no refund. I am fuming!!!! They are Once again ignoring my emails. AVOID AVOID AVOID!”
Hello,
So sorry for the delay of your refund, we can see that your refund has now been paid.
Our sincere apologies for the delay and for the inconvenience this has caused.
Kind regards,
GoGroopie
“Still waiting for Go Groupie to help me with a retailer that has ignored all my messages of a refund that I need for an item that isn't any good.Now Go Groupie are ignoring my please for help.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and please email our team with all the information requested. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Despite three emails to go groupie itself and a similar number to the 'supplier' I haven't heard a dickie bird, no even the decency of an acknowledgement never mind a reply. I feel totally ripped off and would advise anyone to avoid them like the plague!!!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I ordered an item on the 1.1.15 (magnetic frost shield for car). Nothing received yet, I have tried contacting Go Groopie and Go deal me with no response apart from a automatic bounce back from Go deal me!! Will never buy anything from these cowboys again. I just want my money back for the goods and postage.”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has responded to your emails and have contacted the merchant and have asked them to contact you directly with an update of your order. If you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Sent numerous emails reguarding my order dont like to be conned in anyway! I am now going to contact trading standards as im being ignored from this so called company!!”
Hello,
Sorry but we only see 1 email sent from you today on the 27/01/15. A member of our customer support team has responded to your email, please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
