“Everytime I've ordered something it's arrived within a few days and has been the quality I've expected. I've saved a lot of money on presents and gifts over the past year with gogroopie. Thought I'd just say thank you”
“Said they had responded to my emails, rubbish, no respone at all. Put a PayPal claim in. They didn't even respond to paypal. I have a full refund of the voucher cost 9.99. Still down the postage, but I can now buy a micro sd card to get the mp3 player to work. Terrible company, DO NOT USE. Scammers. 74% of feedback is bad.”
Hello,
A member of our customer support team has responded to your email.
Please check your emails and please do not hesitate to contact our team if you have any further queries.
Kind regards,
GoGroopie
“I ordered razors back in November. Payment was taken for product and postage. When I didn't receive my order I emailed customer service as told too. Never had a response. So thought I would use the power of social media and contact them through their Fb page. I didn't get a response that way but after several messages saying that they will refund etc I still haven't received it and now they are not responding via Fb! Extremely bad customer service would NOT recommend this company!”
Hello,
We're sorry that your experience using our service was unsatisfactory. So sorry for the delay of your refund, it has now been paid.
Please check your account. Our sincere apologies for the delay and for the inconvenience caused.
Kind regards,
GoGroopie
“having tried to contact them with regards unable to access my code into system orders
they have completely ignored me from 17 feb. Disgusted with their customer service.
what about a telephone number to contact them or do they not want to be contactable.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“I bought a voucher , redeemed it and paid for the postage and the item never got delivered. I emailed GoGroopie and had to wait a week for a response only to be told that they will ask the supplier to directly contact me. The supplier in turn emailed me to say that I need to contact Royal Mail to find out where my parcel is as they have sent it. Royal Mail confirmed that they don't recognise the shipment number that I was given by the supplier. I have emailed both the supplier and GoGroopie to relate the information from Royal Mail and it has been over a week without a response! VERY poor customer service.”
“The Razor blades only arrived 23 days after placing order. It would have appreciated if the supplier could notify date of dispatch as I thought these might have been lost in the post, therefore I notified your Company of none delivery. Although it took a long time for delivery the price was very good.”
“The majority of my purchasers I've been very happy with. I still use and look daily at the offers. I've saved a lot of money with some different gift ideas that I wouldn't think of without seeing.”
“I have used gogroopie for a couple of years now and have overall been satisfied with the service and items received until recently. I have had a few problems in recent months with the time items have taken to be delivered and am extremely disappointed with one item in particular. I ordered a 10 in white laptop back in November 2014 for a christmas present which didn't arrive in time in fact still hasn't arrived. I was then finally told after several attempts to contact via email that the item is no longer available. I was then told at the beginning of January that the refund would be in my account in 7 - 14 days........... I'm STILL waiting, It's now the 23 February and NO ONE is answering my emails. I am disgusted and would never use this company again By Ursula Smith”
Hello,
We're sorry that your experience using our service was unsatisfactory. So sorry for the delay of your refund which was paid on the 24/02/15.
Please do not hesitate to contact our customer support team if you have any further queries.
Kind regards,
GoGroopie
“I have used gogroopie for a lot of items and can not find much wrong with them you get a few that do not match up to what they say their item is good but that I have only found a few”
“I've bought a few things from Go Groopie and loved everything i have got, I've not experienced any delivery issues and everything has gone smootly when I've purchased from them :)”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“The majority of goods that I have purchased arrive with in a decent amount of time. But the minority fails to turn up at all. I am still waiting for a salt and pepper set (voucher code7482762690). I have been waiting since January. I placed the order on 27/28 January! I have contacted both the people who sold the item and groupon and as yet heard or received nothing! !!!!!”
Hello,
Sorry to hear that you have not received this order. Please respond to our email and please confirm that you have redeemed your voucher and paid postage cost for a member of our team to assist you further.
Many thanks,
GoGroopie
“I placed an order in January and to date I have still not received this (23rd February). When you contact customer services they take ages to get back to you and when they do the response is not helpful. So you have to email them again and wait ages again. I will not be ordering anything further which is a pity because I have seen a lot of stuff I would like for either me or my daughter. I would definitely not recommend.”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query today. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“i purchased a voucher and it failed to work and after several mails i still have not recv a reply or refund
as i see it go groupie is a SCAM COMPANY and i will never use again
the biggest gripe is ii have not recv any contact back in a week that is really crap service”
Hello,
We're sorry for the delayed response to your emails, we are currently experiencing a backlog. A member of our customer support team has dealt with your query today. Please check your emails and if you have any other queries please do not hesitate to contact us.
Many thanks,
GoGroopie
“Don't deserve anything but to be taken to the cleaners just like they have done with their customers!!! Paid for massage mattress in December told 21 days delivery, now end February and no-one answers the phone or replies to email. £75 of my hard earned cash down the drain! SCAMMERS is a good enough word for them, thieves would be more accurate!”
Hello,
We're sorry that your experience using our service was unsatisfactory. Sorry but we do not see any emails from you. Sorry to hear that you have not received your order, if you could please contact our customer support team and please quote your voucher code and confirm that you redeemed your voucher code & paid the postage cost for a member of our team to assist you in the matter.
Many thanks,
GoGroopie
