Hi Susan,
We are very sorry that you have not received the item.
I can see that your issue has now been resolved.
If you have any other issues please do not hesitate to contact us.
Kind regards
Gogroopie
“I purchased 2 items from roguegroopie (see what I did there?) and never received them. Claimed my money back from PayPal and reported them to Trading Standards. Absolute shameful company who should be closed down for ripping people off.”
Hi Kieran,
We are very sorry that you did not receive the item. As a Paypal dispute was raised, this puts the order on hold and the item would not been sent.
If you have any other issues please do not hesitate to contact us and we can assist with resolving the issue.
Kind regards
Gogroopie
“am appalled by the service recieved. i have been chasing a refund since 17th march for a faulty product i recieved. and all i get told to do is send an email to the supplier. then wait weeks to not get a response.
go groopie are doing nothing to help. the cost in phone calls is going to cost more than the product i brought at this rate.
very bad company and help from there team.
do not not use them.
has any one got any suggestions, how i can get my money back.”
Hi Kelly,
We are very sorry that you have had a bad experience with us on this occasion.
A member of our customer care team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
Hi Gia,
We are very sorry that you have not received the items.
A member of our customer care team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“I ordered 2 halogen ovens on 21st April....was supposed to be sent in 10 days...ive received nothing, ive emailed twice,,,,no reply ....rang last week, guy said he'd contact the seller, still not heard anything , been sat here on phone now for 30 minutes ...listening to same music ....looking at the reviews maybe we are all chasing them, my next stop is BBC's Watchdog, seems a lot of unhappy customers ...wont be using again.....”
“Im very unhappy,feeling cheat by this company,didnt expect that exist something likes this in Europe, they got money for order and never have sent it to the person who payed for this ,on internet people like me are plenty and they still exist to fraud more money from uk residents, is incredible and nowbody pursue Gogroopie in UK”
Hi Wirginia,
We are sorry to hear that your dissatisfaction.
It appears that you have not redeemed your vouchers.
A member of our customer care team will contact you shortly to advise.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“I ordered 2 hands free blue tooth car kits from Go Groopie at the beginning of April and despite your customer service trying and direct mails from me, I have still not received the items or any response from e mails sent.”
“Worst Company I have ever dealt with. My order was placed in February 2015, despite numerous assurances that my goods were on their way I am still waiting. Reporting them to Trading Standards and will pursue them for a full refund. Learn from my mistake and stay well clear of them.”
Hi,
We are very sorry that you have not received your refund.
A member of our customer care team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
Hi Christine,
If you have any issues in future please do not hesitate to contact us and we can assist with resolving any issues.
Kind regards
Gogroopie
“I ordered a product for a Christmas present through a company called pink style - Agent Provocateur perfume. Never received item, complained - re-sent address(their excuse for not sending) - still never received..... To cut a long, boring AND VERY FRUSTRATING story short,; it is now May and I still haven't received my refund - just look at all the other reviews above to see that I am not the only one. My advice - steer clear!!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I ordered an item over a month ago which was being distributed by Etail Ltd to date I have not received this item. It cost £19.99 and delivery was £6.99 = total of £26.98. When I contacted Gogroopie they said I would have to contact the seller, or they would - I instigated both. Etail Ltd said I had to deal with Gogroopie and Gogroopie said Etail were at fault - thoroughly disallusioned to say the least. I googled Gogroopie to find reviews saying avoid them at all costs one review being Money Saving Expert, who I usually value. I NOW WANT A FULL REFUND PLEASE OF £26.98!! or I think Watchdog at the BBC may be getting a request to investigate this company!!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I ordered something from Go Groupie, unfortunately I wasn't sure how to use the site with these vouchers. The product was £9.99 and they sent vouchers for £20 something £. I finally got a reply , but couldn't find the voucher, emailed them again for the voucher number, still waiting to hear.
Would somebody please , please tell me how to use this site, and how I get my voucher number.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“You have still not refunded my money back into my bank account this is ridiculous, as I have informed you on previous occasions I do not want a credit as I will never be using ur services again. You took money out my bank account in December this is now May!!! If I do not receive a response from you within 48 hours I am contacting the Sunday Mail judge consumer rights”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I placed an order for a course got my voucher and it didn't work when I tried to use it ....No reply to emails no help at all ..just feels like they got their money and don't care ...Well I will be asking for my money back now very disappointed”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Regrettably I have yet to receive my item which I bought and paid for on 16 April. I was assured it would arrive within 21 days, however 23 days later still no sign of my purchase.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I order the 6 pack of sports bras at the end of March, I then emailed you on Saturday 2nd to ask where was my delivery not even an answer, but the money was taken from my pay pal account on the 30th March. Please get in touch.”
Hi Hazel,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“I ordered and paid for a white embroidered peplum top on 20th April 2015. The top has not arrived and I have had no contact to explain why or where the said top is.”
Hi Celia,
We are sorry that you have not yet received the item. Please be advised that the estimated delivery time stated on the voucher has not yet lapsed.
A member of our customer care team will contact you shortly to advise.
Kind regards
Gogroopie
“Did not receive my order, brought a voucher for go groopie to use at mind motivations uk and have not received my order, cannot seem to get through to mind motivations and have tried ringing go groopie on numerous accounts to be constantly put on hold and no one actually answer the phone, emailed go groopie as was told I would be fully refunded between 10-14 days, still waiting for this up to three weeks later, I initially placed my order at the start of march, the most appalling service I have ever come across.”
Hi Beth,
We are very sorry to hear you have not received your refund. A member of our customer support team has been notified.
Please check your inbox for our email.
Kind regards
GoGroopie
“Purchased a voucher through go groopie for Zipgadgets back in February can't get hold of either site even though they have taken my money. Very dissatisfied.”
Hi Lucy,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
