“Please be careful using this company not illegal but very dodgy ,you are not buying what you see only voucher if not redeemed in time will not refund But if you fight the through PayPal you will most likely get your money bacack
Very bad Company Do Not Deal With”
“I have three orders outstanding from GoGroopie dating back to October 2014 to May (which will expire soon and nobody is bothered). I have emailed them at least 20 times regarding these and nobody will reply to me with a solution. I've had two replies with another code (for the recent deal) and none of them work. They also ignore my emails when I ask for a refund!!!! DO NOT USE THEM!!!”
Hi Hayley,
We are very sorry that you are experiencing difficulty redeeming and issues with outstanding orders.
A member of our customer support team in looking into your enquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“bought some razor blades (fusion) on the 4th January still not received them total waste of space trying to get in contact a fooking joke robbed me of my money stay well clear”
Hi Mick,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Seems to be the same old story across the board, I ordered goods over a month ago now tried to get in touch with groopie but not even a reply from them seem everyone is right it is a scam. Trading standards will be my first port of call first thing tomorrow morning then I am going to announce this wonderful companies behaviour all over Twitter and facebook. No more customers for this company if I can help it.”
Hi Linda,
We are very sorry to hear that you have not received your item. Unfortunately we are unable to locate any previous emails from this address.
We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“AVOID AVOID THIS COMPANY IS A COMPLETE SCAM AND FRAUDLANT COMPANY.
THEY TAKE YOUR MONEY AND THEN TRYING TO CONTACT THEM IS A COMPLETE NIGHTMARE.
THEY DONT REPLY TO EMAILS AND TRYING TO RING THEM DONT BOTHER YOUR ON HOLD FOREVER.
ONLY LEFT 1 STAR AS CANT LEAVE ANY LOWER”
Hi David,
We are very sorry to hear that you have not had a pleasant experience with us. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Please do not use these con artists!
I have ordered 6 items October last year, not received one item I spent £90 and have had £10 refunded!
They have asked my wife to send item numbers, which she has and they also asked for written details, which she has.
They then asked for the same again, which she has.
Nothing refunded.
Next step........Trading Standards they are fully aware of this lot, my case is ongoing.”
Hi John,
We are very sorry to hear that you have not had a pleasant experience with us.
Please be advised that the 3 refunds were paid.
We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Keep clear, these people are con merchants. I ordered a voucher for razor blades back in February. Despite chasing no sign of the goods, the merchant do not even acknowledge my emails. I reported to Go Groopie who equally cannot get a response from the merchant but will not refund my money until they get a reply. It seems to me Go Groopie are wide open for fraudulent traders to do as they like.”
Hi Peter,
We are sorry to hear of your negative experience with us.
Please be advised that you refund was paid.
A member of our Customer Care team will contact you shortly with confirmation and to assist you further.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Ordered goods end of March. Wrote a letter to cancel and repuest a refund within the 14 day cooling off perod and followed up with Go Groopie cancelation form when I had access to a PC. To date I have had no contact or response from the company and no refund. Its the first time I have used this company and last”
Hi Karen,
We are very sorry that you have not received a response as we are unable to locate any emails from this address.
A member of our Customer Care team has been notified and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“I ordered some bedding in feb it still hasent arrived it was bedding and curtains to match I have sent about 5 messages to you I am very disappointed that I am being ignored I am 66 and cant afford to lose this money my voucher code is 1091542081 mrs Pauline smith 01253428541”
Hi Pauline,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
Hi Yvonne,
We are sorry that you have experienced difficulty opening your vouchers.
A member of our Customer Care team has been notified and will contact you shortly to assist with redeeming.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Ordered men's thermal leggings which never arrived. Emailed - no reply, phoned - endlessly on hold. Thank goodness I paid via PayPal, opened a dispute and got my money back.”
Hi Virginia,
We are very sorry to hear that you have not received your item. We have informed a member of our customer support team who are looking into your enquiry and will be in touch with you shortly.
Please check your inbox for our correspondence.
Kind regards,
GoGroopie
“Disgusting trading. Shouldn't be allowed. Only time before they are outed on TV!! I bought a voucher and was sent link to use it. When I tried, it sent me to same page that I paid for it on in first place and tried to charge me again plus extra for postage. Absolutely disgraceful. How do they sleep at night!!! Contacted them...oh and what a surprise... no answer!!”
Hi Anne,
We are sorry that you have experienced difficulty redeeming your voucher.
Our Customer Care team has since been in contact and your voucher has been successfully redeemed.
Kind regards
Gogroopie
“I ordered 2 separate items from a company called 'Pinkstyle' and despite contacting Go Groupie several times, I still haven't received my orders or a refund including postage costs. Go Groupie emailed me twice asking if I had received my orders - I think they know the answer to that and they are now choosing to ignore my emails. I'm afraid I am now going to unsubscribe. Very disappointed with their service.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“Have tried to contact them several times over an invalid voucher that they have sent me. No response from three emails and nobody answering the phone. The product bought was for a birthday present and will probably be late or result in me purchasing more from a more credible source. Awful company, awful service.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I paid by PAY Pal and took Go groopie to dispute after they took my money for an order and then took extra for P+P but I never received either the goods or response from any emails I sent to them. I won the dispute and Paypal refunded me in full. I will never use them again.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I have tried to order 3 different items and haven't been able to use code so it's cost me around £50 when trying to contact go groupie to sort this out I've never had a reply so not happy and would say be careful”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“How the hell do you get hold of any one at the this company have send 5 emails, left 3 voice messages and still no one has got back to me, will never be using them again!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“How is this company still trading? Appalling customer service that has never got back to me after countless emails, not to mention the fact that I have waited nearly 2 months for my order. Disgusting!!!”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“I have ordered some coconut oil for £6.99 which is a good deal. However on reciept of the voucher it advises that there is a postage and package cost of £4.95. I have sent an e mail to advise them that I want my money back as I am well within my 28 days and I have heard nothing at all. I paid by pay pal is there anything I can do?”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“No customer service what so ever, I ordered 3 TSA locks, paid via paypal, they arrived 3 weeks later, they were cheap plastic locks all loose in an envelope from China, no instructions, no combination to unlock them as they had all been delivered to me locked. I contacted GoGroopie via email they eventually replied 3 days later suggesting that I return the locks at my own expense and they would inform the seller and enquire about their refund policy!! I replied suggesting that as the locks were useless to me, they could not be used for the purpose they were purchased for, I would like a free post label to return them and a full refund inclusive of P&P charges, they replied two days later suggesting that I contact the seller and copy them in on the email, I couldn't quite belive a company could actually run a business like this! I suggested if they were not going to send me a free post label and issue a full refund inclusive of P&P I would take the case up with paypal, as I felt I had been inconvenienced enough! They replied again requesting that I contact the seller!!! I contacted paypal and started a dispute with GoGroopie for the P&P charges as well as the cost of the locks. I received another email from GoGroopie suggesting that I contact the seller, I informed them I had taken up a dispute with paypal. I then contacted the MD of the comapny who was listed as Jonathan Mackey I sent him an email explaining all of the problems I had encountered as a customer of Go Groopie, the lack of customer service, the shoddy quality of the items sent and the lack of being able to use the items, also informing him that I had started a dispute with Paypal against GoGroopie, I sent this email on Monday 20th April at 12.49 and to date 27th April 15.11 I have not had any correspondence from him at all, now why does that not surprise me!! Please do not buy from this awful company they sell cheap nasty products that you could probaly buy of ebay for equal money or less and I am sure you would also get free P&P from Ebay sellers too, especially from China!! They offer no customer service at all, I do not think any one of them has ever heard of customer service, they are the dregs of the earth, and should be avoided at all costs.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
