“I have been waiting for a bench for nearly 2 months and every time I contact go groopie, I receive the same response. We are sorry to hear you haven't received your goods but we only sell the voucher. I am awaiting my refund. DO NOT USE. There after sales service is rubbish”
“Paid £10 plus p&p for a "designer" watch. Well known names quoted in ad. When it arrived it was the kind of thing you buy in a discount store, probably worth about a fiver.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
“only used once, will never use again. Customer services agents are condescending. no response to emails. order not yet received -
KEEP WELL CLEAR OF THIS COMPANY - NOT WORTH THE HASSLE”
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Go Groopie
“I ordered my items weeks ago...they still have not arrived..i got in touch with customer service and i have heard nothing.....complete rip off...dont use them.”
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Go Groopie
“I bought a a faulty item from this website and the company have done NOTHING to help me get refunded or a replacement item. Customer services are beyond unhelpful.”
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Go Groopie
“I ordered 2 silver electric cigarettes in silver with Mini Protanks and what I got was 2 black ego batteries with CE4 Claromisors the batteries were nothing like what the picture was, and CE4's are nothing like Moni protanks as you can change the coil in them.
I complained and they stated they would get the supplier to contact me, my gripe is with them not there supplier, Even so the supplier has not responded, so I put a dispute in with PayPal to Get the money back as well as the £2.99 delivery they charged.
I would never have used go groupie if I had realised they only supply vouchers and not the goods, this is not made clear when you visit the site. My opinion is avoid Go Groopie like the plague.”
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Go Groopie
“Avoid avoid avoid they will not send your goods not issue refunds nor will they book any hotels holidays or days out etc you book with them and unless you buy with a credit card you have not a hope in hell of getting any money back wot so ever so save your stress and your pennies oh and also your embarrassment when you turn up to a hotel you booked via go groopie to be told there's no room booked for you just saying...avoid ????????????????????????????”
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Go Groopie
“Absolutely terrible service ....been waiting for an item since June . Customer services had no idea where it was and expected me to send them my paypal invoice. spent a week discussing and now expect me to wait at least a week again before I get a response ...Call this Customer Service ...call this a decent company. ...I don't think so and will not be using them again......”
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Go Groopie
“I purchased a pair of hanging baskets to be paid for AFTER!!!!!delivery they were never delivered but go groopie took the payment of £15.49 and as yet still have not received a refund”
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Go Groopie
“Ordered plants and waited a month then was told the order was missed off the system but was then sent the wrong plants.
Won't be buying again from this site!!”
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Go Groopie
“Last item ordered was delivered *very* late past the stated delivery time, and the quality of the item was poor. The bag also smelled *very* unpleasant, which means I can't even use it until that horrid smell goes away. Not very happy with the purchase at all, and I would return it, but something tells me I'd be out of pocket again for doing so. :(”
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Go Groopie
“This company are a waste of space and a joke.
They take orders for items they cannot deliver. Make promises they can't keep and their customer service is abysmal. Then when you ask for a refund as they can't deliver your item they withhold your own money.
Please don't give them the time of day or your hard earned.”
“Really shocking - bought the voucher with the aim of redeeming it immediately like I could with the other sites - the 'fine print' says to wait... so I waited only then to be told I would need to wait some more so I cancelled the voucher - don't use these guys, they are amateurs in a pro game”
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Kind regards
Go Groopie
“I would never use go groopie again, been trying to use the credit in my account for 2 months . Impossible to get in the account .I will stick to Amazon in future much better site .and actually get the goods you order, unlike go groopie.”
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Go Groopie
“I have ordered 3 times from go groupie and only received one item, that was one that could be put through the letterbox. The other 2 items never arrived, they would have been delivered by a van. The last item was the last straw, I ordered a bag in March that never arrived from gift box Bristol, I contacted gift box a couple of times and got no reply so I contacted go groupie and after numerous emails the item still didn't arrive so I requested a refund, this didn't arrive either I ended up after 4 months contacting trading standards and had my refund within 2 weeks. I have cancelled my go groupie account and I certainly won't be ordering from them again. BEWARE, if your goods don't arrive you will have to fight for your money back !!”
Hi Lynn,
We are sorry that you have not received the items.
A member of our Customer Care team is looking into your inquiry and will contact you shortly.
Please check your inbox for our correspondence.
Kind regards
Gogroopie
“Although you get a prompt reply from customer services, I have been waiting almost six weeks to get the bag that I ordered, been told today that it is out of stock!!
On the plus side refunded very quickly but my money has earned someone else interest for six weeks!
Would not use this site again :-(”
Hi Hazel,
We are sorry that the order was not honoured on this occasion due to the merchants stock issues. Please be advised that your refund has been paid.
If you have any other issues please do not hesitate to contact us.
Kind regards
Gogroopie
“I normally use GoGroupie but this experience was the worst ive ever had,
Waited past the 21days for delivery, then was told to wait a few more, after contacting them again, they advised to wait another 7 working days, as my product was for my holiday, i needed to speed this process up,
After speaking to several different people who didnt accept responsibility at all or even offer an apologie, then cancelled my order after i made it clear i still wanted my product.
Several emails letter they advised on each email to email them for assistance and not once did I get an answer, they advised i told them to cancel my order, which was incorrect.
DO NOT USE THIS SERVICE, IF YOU WANT YOUR STUFF ON TIME, AS THEY TAKE NO RESPONSIBILITY AT ALL.”
Hi,
Thank you for your feedback. Please be advised someone will be in touch with you shortly to assist you further regarding your order.
Kind regards
Go Groopie
Hi Gill,
We are sorry that you have not received your item.
A member of our customer care team is looking into your enquiry and will cotnact you shortly.
Kind regards
Gogroopie
