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Go Assist Ltd Reviews

4.0 Rating 1,309 Reviews

77 %

of reviewers recommend Go Assist Ltd

Company Reviews

4.0

Based on 1,309 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.7 out of 5
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 8654111

Email:

customerservices@go-assist.co.uk

Location:

Richmond HouseRichmond Hill
Bournemouth
BH2 6EZ

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I booked a repair through Go Assist for my Neff fitted cooker, I paid upfront the sum of £89.00. Their technician did absolutely nothing to the cooker and told me he would go away order the relevant parts and return within approximately 5 days to carry out the repair. I phoned Go Assist because I had not been contacted regarding this repair and was then told that the technician had said my cooker was unrepairable. He spent no more than 10 minutes at my home photographing my cooker and nothing else. This is a complete Rip Off I now have no working cooker and £89 less in my bank account.”

Posted 6 months ago

“I paid £129 on the 13th of September to have my dishwasher repaired. The engineer came out on the 14th September and replaced a jubilee clip. I tried the dishwasher later that day and water flooded out- the original fault. I rang Go Assist back and they said the engineer would come back out on Monday 18th September. However on Friday 15th September asking for another £56 for the jubilee clip . I refused as the repair hadn't worked and the engineer hadn't done his job properly. Today Monday 18th the engineer hasn't turned up so I paid £129 for nothing. They have ripped me off for the repair and the part ( which you can buy for under £10,). Please avoid at all costs.”

Posted 7 months ago

“Wish I checked these reviews before using Go Assist, they take your money up front and don't do the work or even give you a date of when it can be expected to be done. I've been constantly chasing for three months just for a date and been given excuse after excuse and they still can't give me a date.”

Posted 7 months ago

“Absolutely terrible service-avoid any contact with them Really disappointed. Engineer came out for 5 minutes and couldn't repair. But I still had to pay the full £89 and £50 cancellation fee. There isn't a 30 day cool off for the Big Warranties insurance policy that Go Assist provide in partnership. I was happy to pay a partial fee but there was absolutely no flexibility from either company.. If I could give 0 stars I would and would strongly advise don't use this service”

Posted 8 months ago

“Avoid anything to do with this Company and it’s sister BIG WARRANTIES. From my research on these 2 companies I understand that they are part of a string of companies owned by the same people. Their business model is based on extracting as much money from you as possible and giving you nothing in return. They are middlemen who employ independent engineers, on whom, it seems they have very little control. I have so far paid them £449.60 for them to repair my dishwasher. This sum includes an insurance premium to protect my appliance from breakdown. An appliance which Go Assist failed to repair in the past 7 weeks, for which they received full payment (parts & labour) in advance. However, Big Warranties kept insisting that I keep on paying the premiums to protect the appliance which is broken down in the first place. When I accepted their quote seven weeks ago they informed me that parts may take as long as 6 weeks to arrive. When the 6 weeks were up I contacted them to ask for a full refund. They refused. They said that once parts are ordered they cannot be cancelled. Even if they cannot be delivered? Do yourself a favour. If your old appliance breaks down, go and buy a new one. It my cost a little more than repairing the old one, you will get a brand new appliance within days with a 2 or 3 year warranty. Above all you save yourself the hassle of dealing with cowboy repairers. If you have been stung by this Company and it’s offshoots, go back to your credit/debit card provider and dispute the transactions and claim your money back. Most card providers give you a guarantee for you to shop in piece against defective goods/services.”

Posted 8 months ago

“£89 for the engineer to tell me when he opened the door it was a write off never even checked anything left in 5 minutes they also flogged me BIG insurance at the time all taken from the account next day even before they arrived to fix it . AVOID”

Posted 9 months ago

“I contracted GA to replace a failed ring in my ceramic hob. I agreed to ake out an insurance policy with the call-out fee. The engineer arrived after a long delay examined the hob and then ordered a replacement for which i was charged £250 Later refunded) an excessive price given that a new hob can be bought for much less than that! After a long further delay a second engineer arrived to do the job, but noticed a small crack in the surface and claimed that it was beyound repair, and needed to be replaced . The company then sent me a list of far more expensive Induction hobs as possible replacements, but failed to tell me that they operated on a different system and that I would have to replace all of my cookware to use it. The excellent engineer who installed it and pointed this our to me, also told me that the previous hob was fully repairable, and suggested that I should contact you and ask you to replace the hob with a ceramic hob, saving me a great deal of money. I contaced your agent who categorically refused to accept any responsibility for the misleading information sent to me and claimed that it was entirely my resosibility to make sure that I acquired the right product, rather than your obligation to give me all the factors i should take into account in making it. I can only say that I am 86 and this is the worst experience with a supplier that I can remember.”

Posted 9 months ago

“Agreed and paid £129 for an engineer to hopefully resolve a fault with a fridge/freezer, which was showing an error code of EF. The engineer arrived on 2nd May in a car. He stayed 10 minutes, the time taken to inform me that all was required was a defrost. He did not even look at the appliance. We have defrosted twice and the problem remains. During May I telephoned Go Assist several times who promised that they would arrange a second visit and would get back to me. To date (20th June) we have heard nothing. This company and its personnel do not carry out the work they are engaged to complete.There is something very wrong here. I am now contacting the local trading standards office and will take this much further.”

Posted 10 months ago

“APPALLING COMPANY, APPALLING CUSTOMER SERVICES. Order number: LBR126647 County Court case: 406MC294 1) 24th April booked and paid for a repair to my extraction hood 2) Two days later, engineer arrived and told me a new motor fan needed. Was informed that the part will be ordered and someone would come to fit it 3) Heard nothing for 1 week 4) Telephoned customer services and was told part could not be sourced and that the case was closed. My refund request was rejected. 5) I found the part easily online from Interspares and ordered it 6) Telephoned GoAssist customer services, explained I had found the part and requested someone to come and fit it. Was told that GoAssist can only use their own sourced parts 7) Complained to GoAssist complaints' department 8) Received a call from Go Assist saying they would fit the part if it was the correct one. They asked for photo and details of the part which I sent 9) Received email saying they would fit the part IF THE HOOD WAS REMOVED FROM THE WALL 10) I sent email asking what was meant by 'removed from the wall?' NO REPLY 11) Telephoned GoAssist and was told the extraction fan must first be removed from the wall before they would send an engineer to fit the new fan. I told them this was a ridiculous request. 12) Requested refund and informed them I would employ another company to fit the fan and that I would issue court proceedings against GoAssist if they did not refund me. I gave a deadline. 13) No reply by the deadline. Another company came and fitted the motor. Job done in about twenty minutes. No need to first move the hood away from the wall. The motor was easily accessible with the hood in-situ 14) County court proceedings initiated against GoAssist. 15) Court gave GoAssist until June 5th to reply 16) Received email from GoAssist saying the initial fee of £129 was a call out fee and not refundable if a repair was attempted 17) GoAssist replied to court and agreed to pay back all money including court fee 18) Have received full refund plus expenses Yes, GoAssist enentually refunded me, but only after I took legal action against them. VERY BAD SERVICE. I recommend no-one use this company. Terrible customer relations.”

Posted 10 months ago

“I paid 170 for an emergency callout, for an engineer to come for less than 5 minutes and tell me he needs a "permanent ladder" to the loft, even though combination ladder was in place (there is a floor and light in the loft as well). You would think Go assist would give me my money back, because THEY didn't ask if there is a permanent ladder in place and because NOTHING was done or fixed. Nope, they absolutely refuse to pay me back, said the engineer charged them money and there's nothing they can do. Avoid at all cost. Terrible service. I am stuck with a broken boiler and they STOLE my money.”

Posted 10 months ago

“Absolute waste of time! The first engineer they sent out visited the property for five minutes then just left saying he couldn't fix it, costing me £169.99. The second one didn't even turn up, saying he couldn't come out after 6pm, despite my telling Go Assist the tenants were only available after that time. When I called to request a refund I overheard the operator call me a f***ing c**t as she was transferring me to "customer services!" Avoid like the plague, this company will NOT fix your problem, while charging you extortionate fees in the process.”

Posted 11 months ago

“Scamm don't us this company!!!”

Posted 11 months ago

“GoAssist contractor lied to say 20min walk to parking when 5/7mins max so didn't show up but took my money = theft Just don't take the booking in the first place if can't attend.”

Posted 1 year ago

“Please don’t use them. Led me to believe that they were quoting me for a repair. It seemed like a good price so I payed. Three weeks later I get a phone call saying that they can’t do the repair but refused to return my money. Seems like very dishonest practice. I will certainly never use them again. I hope this helps some other poor soul not to have their money taken. Doing this to warn others. ADRIAN BASSETT”

Posted 1 year ago

“Go Assist sent me an engineer who was unable to repair my device. I have canceled the subscription and received a refund. But! despite of that Go Assist continued to charge me an annual subscription. I'm trying to get a refund for an unfair charge - I received NO. This Company charges your account for no reason!”

Posted 1 year ago

“AVOID AT ALL COSTS! Worst customer service ever! Expensive for what they provide... also, there is no complaints procedure when things go wrong, and mainly because Go Assist is not a regulated company (yet they are authorised to sell regulated products). Ensure you're aware that despite charging for insurance, you will be liable to pay an extortionate excess, for parts (non-refundable once ordered), and quite often for labour over a certain allowable time. ALL BAD NEWS, meaning any complaint can not be escalated further, e.g., to the Financial Ombudsman. They are very unresponsive. I have spent over a full days work over the space of 2 months trying to get some resolve - and there is no recourse for remediation because they 'mark their own homework', as they have no independent complaints department. They try to blind you with science that less savvy consumers will have to swallow. I persisted, thankfully. STEER CLEAR.”

Posted 1 year ago

“DO NOT fall for it. I paid £140 one time fee and was led to believe that my hob would be fixed. Someone came , stayed 2 mins and sent me a quote of £250 to fix. I was made to believe the £140 would cover work and labour. In fact, the £140 is basically a call out fee. The amount needed is wasted as I can buy a new cooker for that. I feel conned. Stay away!”

Posted 1 year ago

“Terrible off hand Cockley service I wast sent an electrian who said plug was good just by looking at it and quoted £2,200.00 to replace heater I had anothe engineer in to look at my economy 7 heater. It was taken apart elements tested nothing wrong but when testing the plug there was a natural but no live. Changed plug heater worked.Took 6 phone calls and had to send an invoice showing the work carried out. Then had to telephone again before getting money back.They diagnosed wrongly as didn't test the plug and then tried charging me for a new heating!!! Diabolical. Do not use this service they contract out so you have two company's involved !!!”

Posted 1 year ago

“A simple task such as changing the light switch will cost you over 250gbp (unclear billing) and 3-4 hours of proactive calls/waiting time between several companies. It is just a call center for subcontractors. Avoid at all cost!”

Posted 1 year ago

“I started putting my details in for a quote, then come across these bad reviews so I did not proceed with getting a quote. Now getting calls twice a day and emails, they won't leave me alone. I try blocking their number, but they then start using another. Very unprofessional. I decided to replace my appliance and I have told them that, but the calls keep coming.”

Posted 1 year ago

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Go Assist Ltd is rated 4.0 based on 1,309 reviews