Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.17

4.2 Rating 2,271 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,271 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

Write Your review

Tell us how Glow Green Ltd made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“From Quote to installation of Solar panels and Battery, Glow Green was very efficient.”

Helpful Report

“Good deal and excellent customer service.”

Helpful Report

“Mark done a excellent job fitting my new boiler. He showed me how to operate it, when he was finished the job you would think he was never there would recommend to everyone”

Helpful Report

“Installation and service was prompt, delivery of goods was not up to standard.”

Helpful Report

“Glow Green gave us excellent service. The engineer was on time and called me as soon as he got to the property. His work was extremely clean and tidy. He explained everything about the use of the boiler. He also called the next day.”

Helpful Report

“Just a few words of praise - this was a seamless professional process at a very competetive price Replacement boiler works were completed to a high std and included new filters and pipework alterations as required - all cost inclusive I was very pleased with the engineer - Jordan Many thanks Rob”

Helpful Report

“Price was standout cheap - £350 less than the cheapest of any of the four local companies that quoted and £1000 less than British Gas. I was slightly concerned about the remoteness from their headquarters and they contracted a local installer. He turned out to be seriously skillfully. I was a professional engineer while working and could quickly recognise talent. The 12 year warranty by signing up to their annual service plan was a no-brainer. Similarly, the 12 month 0% payment option.”

Helpful Report

“I have been trying to arrange a boiler service for over a month and no one is contacting despite contacting the complaints department”

Helpful Report

“Efficient polite engineer who arrived on time”

Helpful Report

“Couldn't ask for more. The initial phone call was handled professionally and was very helpful. The team that came to fit, Wayne, Michael and Jay were efficient, helpful and cleaned up any mess. If your looking for a new boiler I would definitely recommend.”

Helpful Report

“Excellent service!! Thank you. The whole experience from start to finish was great and delightful. A big shoutout for Andrew Douglas, the engineer who handled the installation. He was very knowledgeable and professional and did an outstanding job. The heating and hot are all working well and we are very pleased. Thank you Andrew, Joanne Goodman and the Glow Green Team”

Helpful Report

“Terrible customer service no number to call for a service I will be cancelling asap”

Helpful Report

“I found every aspect of the whole service & delivery very good & professional”

Helpful Report

“The Company have failed to honour their care plan, I have paid for. A simple request to change a Radiator Value on the 17th January 2025 , under the plan, is still stuck in the ticketing system . After 6 Phone calls, Including formal complaint. They are still kicking the ticket around 16 days later, Plus the Phone system is designed to frustrate one. Its taken 2 weeks for them to place the order for the radiator valve , well correction, ask some one higher uop the food chain for approval to place the parts order with the supplier. .. They are incompetent. I am now forced to look at a third party to fix this job, and and I will send the bill Glow Green . Its a total disgrace. To date they have never comeback to update me on the progress.”

Helpful Report

“Working with Glow green was pleasure for us. Best team”

Helpful Report

“Worst consumer experience ever? I can't overstate how bad the service from glowgreen has been from start to finish. They started by giving us an incorrect solar design, sending more panels to our home than could physically be installed on our roof. We're having additional work done on our house so didn't need glowgreen's scaffolding offer, but of course this was placed on our bill and we were charged for it via direct debit regardless. That was only the beginning of the mistakes. They sent round an engineer the day before the scaffolding was ready for them to do their install - though I had rung them multiple times and sent multiple emails to confirm that it would not be possible to install the panels that day. They then rebooked the install for a month later (all the while the panels and gear have completely taken over our living space), only for the engineer to not show up. I received no email, no call, no explanation or warning - again despite me calling and emailing them multiple times before hand to confirm the install would be going ahead. They rebooked the install for another fortnight later, and again no one showed up and again no warning or word was given - again despite me emailing them asking to confirm it would go ahead. It's now been three months, we've paid a bunch of extra money to keep the scaffolding up (glowgreen gave us 100 pounds off to help with the first time we extended the scaffolding because they missed the installation window, nothing since...), we've lost access to our main living space through winter, and I've wasted ten plus hours on the phone to different agents and being bounced round different departments over email. It's honestly hard to see how this whole experience could have been worse.”

Helpful Report

“I have had problems that are not totally resolved although I think they are now trying to get to the bottom of what is going wrong. The sales team have always been very pro active but pleasant. Customer Care have always been pleasant and listened to my complaints, but have not always rung me back.”

Helpful Report

“I recently purchased a new boiler from Glow Green, and I'm thrilled with the entire experience. From the initial consultation to the installation, the team at Glow Green provided top-notch service. - Professional and knowledgeable staff - Competitive pricing and flexible payment options - Efficient and tidy installation process - Excellent after-sales support I highly recommend Glow Green to anyone looking for a hassle-free boiler replacement. Kind Regards Umang Arora”

Helpful Report

“Great service, great installation, great boiler.”

Helpful Report

“I had my solar panels installed 2 weeks ago. The work was smooth, everything looks tidy and i am already saving on electricity. I absolutely recommend Glow Green.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,271 reviews