Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.18

4.2 Rating 2,317 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,317 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“This company have taken money £1100 and failed to provide the product. They have promised a refund but it hasn't arrived and keeps being delayed. They don't respond to attempts at contact. I have even attempted to contact their CEO who ignores my pleas for help. Totally unethical and immoral. Please DO NOT use them. My bank are now handling this case and I am in the process of escalating my complaints with trading standards and the obudsman.”

Helpful Report

“Awful experience with this company, their rep Rebecca and engineer James. Our boiler had to be moved as it's old and regulations have changed since it was installed - fine. We were told if we did the works to drill through our work surfaces, move plugs etc, they'd do the work at an additional cost of £150. We had other companies go on site to quote and suggest a much easier solution, move it to the wall. I shared this with glowgreen along with the information from the engineer and it was confirmed fine, let's go ahead, that position will be an additional £300. I agreed and we planned an install date, only to be called and told actually, it's another £600. No justification. £600 is the cost I was quoted to move it to another room, not less than 1 m from where it is currently. The process has been so laborious that I'm going with a much more expensive provider and a better boiler as I don't trust this company to do a good job and the experience with the customer services representative has been painful beyond belief. I wouldn't recommend this company at all. Update: I was told my refund was processed and to wait 5 working days. No money arrived. I was then sent a note yesterday saying it had been processed and would arrive before the end of the day but nothing. We are trying to pay the other boiler company but glowgreen are holding our funds without any reason, claiming to have refunded us. I paid them on the 29th. Absolutely disgraceful company. I’ve read the other reviews on Trustpilot and it seems this is common.”

Helpful Report

“all ok, profesional , happy with.”

Helpful Report

“DO NOT USE THIS COMPANY As a builder that's having more aircon requests, I tried Glow green Ltd as they had good availability. What a mistake. They are totally reliant on sub-contract installers, which I'm not against as I use them myself. But the first one was cancelled the day before then I had to wait weeks for the second which was a total messer started then never came back. It was a case of third time lucky but again I had to wait. When you try to explain that it's holding up the job as you can't finish the plastering they have no idea what your talking about and can't comprehend what your saying as the office has no building experience. Glow green offered the complete service inc electric's and I had to take photos of the fuse box. Because it was taking so long I had my electrician carry out the wiring to their spec as we were re-wiring the property. I'm still trying to get reimbursed for that now and getting completely ignored. The whole process was made worse as nobody answers the phones or returns calls or reply to emails. They take 50% upfront payment so your trapped and they retain your card details to take money at will. Which they did the quickest thing about this company is how fast that happens. In fact, so fast they took the whole amount including the 50% deposit again. They have since rectified that mistake. However, I'm still waiting for a response to my electric refund.”

Helpful Report

“Very good price for solar, easy to contact and very helpful with problems”

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“You have to book early to get a service To get one within a year. Waited over 7 months over the annual visit. Service carried out okay. But prices have increased since first service”

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“Fabulous company, excellent product, reasonably priced.”

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“I’m happy now that everything is fitted and working but they did mess up the fitting date and also someone told be they would sort out all the SEG agreement stuff and they don’t.”

Helpful Report

“The work was carried out speedily, efficiently and tidily by Andrew. He was pleasant and informative. Overall, could not be faulted.”

Helpful Report

“The engineer was friendly, knowledgeable & efficient. Great service - thank you 😊”

Helpful Report

“Poor communication is the biggest problem deliveries arrive without warning and installation couldn’t be completed fully on the day given due to staff shortages !! They proposed to complete installation 2 weeks later but after complaint this was done the following week, scaffolding was up for nearly a further 2 weeks after completion meaning no Tv if your scaffold is in front of Dish (like mine was ) Having done all the moaning we are really happy with the final installation we went for battery storage as well and saving loads on electric bill already hopefully someone from management will read this and action issues as ultimately they did a good job to a high standard so don’t be completely put off using glow green.”

Helpful Report

“Boiler service carried out quickly and efficiently.”

Helpful Report

“Happy customer. I am really happy with my solar system purchased from Glow Green. The service from start to finish was very professional and they have delivered a quality product. Ross, Dimutriu and the installation team were very tidy efficient and were polite and respectful throughout. The quotation process was easy and there was no hard selling just reasonable prices and the team were very knowledgeable. I had done my research so knew I wanted a diverter for my hot water system and the bird protection for the panels, there was no upsell on this, asked and they were added no problem. When the team quoted the survey was done remotely, when it came to the installation 1 panel would not fit. This was a shame but the roof was only so big! The materials arrived a couple of days before the install by pallet. We did have to break these down to get them into the property ourselves, as the lorry couldn't get them on the driveway. Wasn't an issue but make sure you are available on the delivery day. The excess materials were collected the week after the installation and the pick up driver palletised them for us which was great. There was a blip with the scaffolders as they original company did not turn up as expected. However the team at Glow green arranged an alternative company and my installation still went ahead as planned. I would recommend Glow green to anyone wanting Solar. Great experience so far.”

Glow Green Ltd 5 star review on 5th October 2022

Helpful Report

“Somehow Glowgreen managed to cancel my installation with the scaffolders electrician and roofers who all rearranged their days but somehow forgot to tell me it wasn’t happening. I was sent 5 emails after complaining, each email stated don’t contact us well get in touch if we need more information and (name) was in charge of my case. Terrible service. No one ever phoned/emailed me. It was up to me to demand an install date. 2 weeks after I managed to rearranged install the scaffolding is still up (removal 7 days after install) I’m sure will only come down if I phone them. As it’s now October will phone in March when I want to use the patio again. All insurance documents had wrong figures and dates on?? Anyone want to contact me Glowgreen?? Christopher, Yolander who all promised to return my emails and phone calls I’d love to hear from you.”

Helpful Report

“Customer service much improved lately, hope it continues.”

Helpful Report

“Efficient on getting services arranged but not so helpful when we had a problem.”

Helpful Report

“the boiler works great and the economy is far more efficient than the one it replaced the cenral heating is hotter and the water on tap the same i would say a great buy”

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“Work was satisfactory”

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“Very happy with the service. Very helpful and polite staff I spoke with. Thank you Michelle for your assistance.”

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“Good service,helpful engineer,explained to us clearly how to use thermostat on mobile,never had that shown to us before.”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,317 reviews