Glow Green Ltd Reviews

Name: Glow Green Ltd
Address: Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ, Dorset
Rating: 4.19

4.2 Rating 2,372 Reviews

80 %

of reviewers recommend Glow Green Ltd

Company Reviews

Metrics

Info

4.2

Based on 2,372 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Glow Green Ltd:

Glow Green is one of the UK's leading providers of energy efficient products that focus on the need to reduce energy consumption and bills.

We specialise in the supply and installation of PV Solar, Battery Storage, EV Chargers, Boilers, Air Conditioning and Heat Pumps.

Call us today, for a fixed price quote over the phone, with no home visits required.

Visit Website

Phone:

0330 113 9488

Email:

customer.relations@glowgreenltd.com

Location:

Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ,
Avalon, Floor 5, 26-32 Oxford RoadBournemouthDorsetBH8 8EZ
Dorset
BH8 8EZ

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Glow Green Ltd 5 star review on 25th February 2024

Marian B

Glow Green Ltd 5 star review on 4th December 2023

Marcin S

Glow Green Ltd 5 star review on 29th November 2023

David S

Glow Green Ltd 5 star review on 20th October 2023

John R

Anonymous

Anonymous // 01/01/2019

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“Great company and installers are 1st class”

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“Polite staff, very easy to arrange great product and the engineer (Darren) was outstanding with the installation.”

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“Satisfie.but durring the instalation the engenier didnt put back the pipe as supose to be under the boiler”

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“very good and reliable”

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“Engineer was punctual and efficient”

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“Avoid Glow Green in Bournemouth. They have an office in Bournemouth but offer their services Nationwide. They use Sub Contractors that they know nothing about and some of these fitters know nothing about Solar Panels etc. I used Glow Green because they promised that they could complete my Solar Panel fitting within a 2 month timescale. Plus they are covered by an independent body called HIES. They let me down, time after time. Telling one lie after another. Promising timescales that they could not keep. Our experience was a weekly torture which lasted a whole year when it should have only taken 2 days to fit. They are not the cheapest but they came across as the most competent... That was a very costly assumption of mine. It cost me over £2,000 on top of their already high estimate. Don't trust them and definitely don't let any of your friends and family go anywhere near them.”

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“Condemned boiler - ordered new one through Joel who was helpful with a promised installation in 3 working days ( ordered Monday) installation Friday - company did not deliver & order cancelled. Appalling service /not kept informed overall one of the most stressful experiences I have ever been through - DO NOT USE ( still no confirmation of my refund )”

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“This company do not pay there engineers. They get them to install the boiler then they ‘audit’ the installation. They will make sure to pick up on the slightest thing to hold back money owed to the engineer. Awful something needs to change”

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“Customer service is poor to say the least,constantly had to chase them for update on issue when installing the boiler(problem with spur) told initially that electrician would be out to sort. Low and behold no visit. After numerous phone calls told that was an existing issue.... although previous boiler worked of the spur... I would have to pay for this to be rectified. Another issue had arisen after that , power supply not connected properly had to get them back to rectify this as safety issue for my elderly parents. I certainly won't be recommending them.”

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“A good experience all round 😌”

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“the only complaint I have is it would have been nice to know if the engineer was coming am or pm as I had to wait in the entire day”

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“Over the phone or in person (engineer who carried out service)all queries answered”

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“Very good service 👌”

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“Without doubt the worst company I have ever had the displeasure of working with. Customer service awful, do not reply to calls or emails. Left us without heating and hot water for 12 days after removing working boiler. Not answered any of our complaints! Only good thing was the engineer that completed our installation however he is sub contracted by Glow Green.... Read reviews all good ones are about installer's all bad ones about Glow green customer service.Could say more but don't want to waste any more time on this company. Would not use again...”

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“I'm happy with the service”

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“Hard to get through to the company on the phone actually almost impossible.”

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“Due to the problems with the installer, I am only able to give you a low score. it cost me 4 days off work to get the problems solved by another installer who was great by the way. I have not been offered any compensation for the missed working days I had off and the previous installer left a trail of destruction to my new boiler, house and the flue. I was left without hot water for 3 weeks and the whole boiler was plumbed in the wrong way round. Sorry, I can't recommend you as the service I received was a disgrace. I have cancelled the service contract as a result of this. I was badly let down.”

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“Great service, a few teething problems with design and then delivery but all sorted out. Mike the installer was excellent, highly recommend and ask for Mike!”

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“Pre-installation communications excellent with clear descriptions of boiler, the work involved and financial arrangements. Engineer arrived on time, got on with his work without fuss and finished within a reasonable time-scale. He explained how to operate the boiler and cleaned up very well before departing. I can recommend without reservation.”

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“Very pleased with the installation however the gas engineer who installed it rang me to rectify a couple of things.. tried to call him back numerous times to arrange him to come and he never gets back to me! So a little disappointed with him as im still waiting weeks down the line!”

Helpful Report

Glow Green Ltd is rated 4.2 based on 2,372 reviews