“Delivery prompt and arrived as notified which was great. Unfortunately no gift tag with the bottle for the recipient, even though it was paid for. Still made for a Great present, cheers!”
“I ordered express martini gift set. The coffee liqueur bottle had leaked
all over the contents- over half was missing. I have emailed and complained and have not had the curtesy of any reply! The bottle top wax loose and had not been screwed on securely.
Extremely disappointed and even more frustrated with lack of customer after care. Maybe this will provoke a response”
“I emailed them months back to enquire about things and nobody has ever got back to me.Any other distillery I've contacted,all have replied wether within a day or two,or within a week or two,but they've all replied.”
Hi Stephen,
Thank you for bringing this to my attention. Sincere apologies that you have been unsuccessful in making contact with us.
If you could please contact our customer services at customerservice@glasgowdistillery.com with any queries or issues you are having then we will be more than happy to assist you.
Kind regards,
Rachel at Glasgow Distillery
“Excellent service. I bought my whisky on a deal that said free delivery but was charged it at checkout. I sent an email to customer service, got a very prompt reply and the money was refunded right away. The whisky arrived within a couple of days of placing the order. Will definitely use them again.”
“What an amazing company to deal with.
Having been let down by the Courier Company with delivery, a member of staff took it upon themselves to personally deliver my order…which was fantastic!!!!
My husband was able to enjoy his Banditti Rum on Fathers Day!!!”
“Efficient service.
Disappointed with the label... small and not easy to see. Just looks like a bottle of whiskey rather than a special gift for someone.”
“Online order of whisky and glasses set for a 60th birthday gift. Website not the easiest to get around. Faffing about with personilised gift tag -good points quick delivery and product looks good apart from edges a bit uneven in box.
Pleased with overall look and glasses.
However got an e mail to say I signed for it but was out so couldn't have.
My neighbour brought it over later as her friend had taken it by mistake sent to wrong address and lucky she was honest .I Emailed the company still waiting on an acknowledgment or reply. Not impressed shame as good product and would have considered for myself and future gifts too not so sure now though. Could do better I think. Poor customer after sales service”
