We bought an expensive washing machine from Snellings about three years ago, mainly because my father had bought a TV from them and was incredibly impressed with their old fashioned customer service. A lovely gentleman delivered the washing machine, and he and my husband unloaded it and sited it together. He then made sure that it was fully working before he left. Nothing was too much trouble. The machine came with a ten year guarantee, and when there were two subsequent problems, Snellings arranged for engineers to visit and correct the problems. We recently found ourselves in need of two new fridges, so immediately went to Snellings, now called Gerald Giles, even though we could have ordered them at a cheaper price from a competitor. The salesman was pleasant and helpful, although the delivery took slightly longer than he had predicted. Two men delivered the fridges and left them on the drive with full packaging attached. . In the period between washing machine and fridges, their customer service seems to have disappeared! Only last year we had bought a new fridge for a property outside of Snellings delivery area, so we used Appliances Online. The delivery staff were amazing! They sited the fridge in what is an extremely awkward situation, no huffing and puffing, just with very good will. We actually gave them a tip as they were so helpful. The Gerald Giles delivery men had a very unhelpful attitude which sadly, will make us think twice before buying from them again.