Snellings Gerald Giles Reviews

Name: Snellings Gerald Giles
Address: 16-20 Ber Street, 16-20 Ber Street, Norwich
Rating: 4.91

4.9 Rating 5,869 Reviews

98 %

of reviewers recommend Snellings Gerald Giles

4.9

Based on 5,869 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Snellings Gerald Giles:

Snellings Gerald Giles is a local independent electrical retailer, with shops in Norwich City centre, and Blofield Norfolk. With over 70 years experience, you can count on them to offer excellent sales advice as well as professional delivery and installation services on a large range of quality brands.

From small home applainces to deciding on a washing machine or dishwasher to keep up with your household demands. You maybe exploring the latest TV's and wireless audio equipment, their knowledgeable teams are there to help.

Visit Website

Phone:

01603 599599

Email:

sales@geraldgiles.co.uk

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Snellings Gerald Giles 5 star review on 20th April 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shop was very helpful indeed - thank you. We were a bit disappointed with the technician and perhaps in future they could have more knowledge of this product. He was unsure about using the turntable and the clock on the radio/radio was set an hour slow. You were probably well aware that we are not up to speed with technology but a family member was able to sort things out for us. We are, however, extremely pleased with our purchase and would definitely recommend you to anyone. Thank you.”

Helpful Report

Posted 3 years ago

Thank you Mr Lathrope for taking the time to leave a review, it is much appreciated. I am sorry your clock radio did not display the correct time. If you have queries concerning your turntable, please do not hesitate to contact us, we will be happy to assist you. Regards The Snellings & Gerald Giles Team

Posted 3 years ago

“The tv was terrible it had the sound of a child’s toy, bought it through the internet, bad mistake. This tv is not the standard of Snellings, Mr Roy Snelling would not ever have sold an appliance of that standard. I did receive a refund after a lot of arguing, they did not want to refund the delivery and installation charge but eventually did.I was disappointed as I have always been to Snellings for my electronics and that’s been for the last 55 years.”

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Posted 3 years ago

“Just bought a shark hoover. Fast delivery overnight.only order yesterday and just arrived this morning thank you. Looking forward to using my new hoover. Perfectly in time for Christmas.”

Helpful Report

Posted 3 years ago

“Correct item provided and good installation. But communication (calling correct number, confirming and arranging delivery, making sure drivers arrival is as stated ) could be improved.”

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Posted 3 years ago

“Product all fine. Bit disappointed with 2 things. Firstly the website description was incorrect which took a couple of calls to sort out. Also on the day of delivery, no text with a time slot as promised, I called up for information and was greeted with a less than helpful Man who told me some others had called in with the same query. With that in mind surely plan B should have kicked in by calling people waiting for delivery to give the information. People have busy lives and have got better things to do than wait around for a delivery. I once again have bought local but feel rather let down on this occasion.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to review our services Mr Taylor. Our website product information comes directly from our suppliers and manufacturers, but inevitably sometimes errors can occur. I understand on this occasion as soon as the error was bought to our attention an update was carried out the same day. I understand we have spoken directly to you regarding the other points you have raised. Kind regards The Snellings & Gerald Giles Teams

Posted 3 years ago

“This review is not for Gerald Giles. I did not buy from Gerald Giles. I used Snellings of Blofield, who are always top notch in our experience. That’s why we have been customers for many years. I see that they have now merged so I hope Gerald Giles does not try to interfere with the Snellings way of running. Snellings is a time honoured business and always puts its customers first, let’s not spoil that. And NO, I have no other connection other than being a customer.”

Helpful Report

Posted 4 years ago

Dear Mr Anderson, Thank you for taking the time to leave us a review. Snellings and Gerald Giles merged in 2011. The only recent change being the launch of our one joint website, be assured nothing has changed, the business and our customer care remain the same. Thank you for your continued business and support. Kind Regards The Snellings & Gerald Giles Teams

Posted 4 years ago

“I needed a cooker at short notice because the ovens on our old one had blown up on a Saturday evening. I rang on the Monday morning to find out what the cooker would be delivered. The salesman wasn’t particularly interested and didn’t check which cooker I had ordered and made no effort to get us a quick delivery. The followingThursday. When the cooker arrived I found it didn’t have a timer. Think the salesman should have checked this out. With me. The delivery men also were not particularly helpful will in future use my usual euronics dealer in Watton Norfolk.”

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Posted 4 years ago

“Excellent customer service. Really knowledgeable and helpful”

Helpful Report

Posted 4 years ago

“They did get my online accessories order wrong, and sent the wrong quantity of Miele detergents. They did accept the mistake when I flagged it up , and rectified it immediately. “Retail is detail””

Helpful Report

Posted 4 years ago

“No phone call ahead of delivery as advised - product & price great”

Helpful Report

Posted 4 years ago

“No mention at point of ordering or payment when the delivery date will be. Great product but over a week to receive it.”

Helpful Report

Posted 4 years ago

Thank you for taking the time to leave a review Janet, it is much appreciated. Wherever possible when a product is not in stock, we display the expected new stock date on the website. However in these unprecedented times, stock arrival dates do shift, so we apologise for the delay you experienced on this occasion. Regards The Gerald Giles Team

Posted 4 years ago

“The downsides were (1) I received a phone call on a Tuesday asking if we could take delivery within the next couple of hours. I advised that this was not convenient but anytime over the next 4 days would be. I was told that the only slot available all week was the one in 2 hours time. So, we had to change our plans to accept that one. In other words, the delivery was made at GG's convenience, not ours. (2) The adjustable legs on the fridge-freezer are quite flimsy and too short so that we have had to put cardboard under a front leg which doesn't look great. The upsides: (1) The delivery men were pleasant. (2) The fridge-freezer is OK apart from the legs issue described above.”

Helpful Report

Posted 4 years ago

Thank you for your review. It appears we called you on the same day you placed an order online with us as we had a cancellation, so we would be able to offer you a same day installation if convenient. We are extremely busy so we were only then able to offer an installation date a week later. Kind regards The Gerald Giles Team

Posted 4 years ago

“Someone forgot to put my paperwork through in the showroom and I had to wait an extra week for delivery. Otherwise very good.”

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Posted 4 years ago

“Would be nice if they accept free returns; had to pay £10 to send back.. Nothing to complain about service.,”

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Posted 4 years ago

“Right price, right product , well packaged , but delivered to the wrong address and accepted by the occupant at that address!! I was notified by email that the item had been delivered , which alerted me of the mistake . I had to search the area where I live to trace my item. For your records, my address is: flat 9 block 3 Cypress ave. Sheffield S88BN Frances Roman.”

Helpful Report

Posted 5 years ago

Thank you for taking the time to leave a review Frances, it is most appreciated. I am sorry your item was delivered to the wrong address I will ensure our records are updated, and apologise for any inconvenience caused. Regards The Gerald Giles Team

Posted 5 years ago

“On booking washing repair, gave make and model no. of spare part required. Only after visit of engineer are we told spare part not available, thus being charged a call out fee of £60 for unnecessary visit. Further to the above, they have now acknowledged error and cancelled call out fee. Misunderstanding resolved.”

Helpful Report

Posted 5 years ago

Thank you for your feedback. Our customer service team has been in touch and resolved this issue with you. We apologise for the mistake with this spare part and any inconvenience this caused. Regards The Snellings Team.

Posted 5 years ago

“The goods took longer to arrive than I'd anticipated, despite lockdown. However I was glad to receive them”

Helpful Report

Posted 5 years ago

Thank you for taking the time to give us feedback, it is much appreciated. We apologise for any delays you experienced. We have had some supply chain delays, we do endeavor to keep customers up to date with the situation as it unfolds. Regards The Gerald Giles Team

Posted 5 years ago

“Communication was good, competitive price, prompt delivery and item just as described. Thank you very much”

Helpful Report

Posted 5 years ago

Dear Mrs Hughes, It appears you have left a review for an item not purchased from us. You purchased a KitchenAid Food Processor in Almond Cream. We hope you are happy with this purchased. Regards The Gerald Giles Team

Posted 5 years ago

“Delivered to the wrong address. Fortunately I was able to locate as I got an email telling me where it had been delivered too. Unsure how that happened”

Helpful Report

Posted 5 years ago

Thank you for your feedback Mr Parry. We are sorry to hear about the delivery mistake, we will ensure this is feedback to our courier company. Regards The Gerald Giles Team

Posted 5 years ago

“Very good, again. Good communication. I misunderstood the 'next day' delivery - ordered at 10am, expected delivery next day - delivery the day after and not in, so took over a week.”

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Posted 5 years ago

Snellings Gerald Giles is rated 4.9 based on 5,869 reviews