genesishomeappliances-co-uk/ Reviews

Name: genesishomeappliances-co-uk/
Address: Clayflatts Trading EstateWorkingtonCumbria, Workington
Rating: 4.82

4.8 Rating 239 Reviews

96 %

of reviewers recommend genesishomeappliances-co-uk/

Company Reviews

Metrics

4.8

Based on 239 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

0190061767

Location:

Clayflatts Trading EstateWorkingtonCumbria
Workington
CA14 2TQ

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genesishomeappliances-co-uk/ 5 star review on 15th May 2023

Boag

genesishomeappliances-co-uk/ 5 star review on 1st April 2019

Mackay

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful service”

Helpful Report

Posted 1 year ago

“Great Customer Service thank you”

Helpful Report

Posted 1 year ago

“Amica FK1974 fridge/freezer. Purchased from Genesis Home Appliances. The purchase process was straightforward. I was very happy with the customer service, including being contacted by phone to arrange a suitable delivery date. Delivery date/time ws fine. After it, I sent a follow on question by e-mail. Genesis contacted the manufacturer and quickly replied to that. The fridge/freezer is, to date, functioning well. It is a lot quieter than some reviews mention. I was able to place my unit right by a power-point but the very short lead could be an issue for other purchasers.”

Helpful Report

Posted 1 year ago

“Great service, good communication, updated frequently on order”

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Posted 1 year ago

“Very good prompt delivery and installation”

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Posted 1 year ago

“I am very pleased with my purchase. Also a quick delivery.”

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Posted 1 year ago

“Efficient , good communication reliable”

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Posted 1 year ago

“Good communication. Kept me informed regarding delivery”

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Posted 1 year ago

“Genesis where the only company to stock the tumble dryer I wanted. Very efficient and rang us to confirm delivery time. Delivery driver was very helpful and friendly- will definitely purchase from here again!!!”

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Posted 2 years ago

“Very professional service”

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Posted 2 years ago

“Excellent company to deal with they keep you updated with the progress of your order from ordering to being delivered definitely recommend this company 10/10👍”

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Posted 2 years ago

“Very good communication, delivered on time and the delivery guy was very polite and helpful, thank you, Martin.”

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Posted 2 years ago

“Great experience dealing with Genesis, efficient and friendly sales staff. Genuinely great. However, they need to stop using DPD couriers though, they really let them down.”

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Posted 2 years ago

Thank you very much for the positive review, apologies for any inconvenience caused by the courier delivery. We will pass on the feedback to DPD. However, it is rare that we use this company for deliveries, only for selected items and areas. Nevertheless thank you for choosing Genesis and your feedback is much appreciated.

Posted 2 years ago

“Excellent communication and service”

Helpful Report

Posted 2 years ago

“Our tumble drier needed a new drum and heating element replaced and we were very pleased with the speed at which this was done. The drier was back in 2 days and the guys were very efficient and helpful with getting it installed again. Good service, would recommend.”