GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,676 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Info

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick and easy to join”

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Posted 6 years ago

“GEM are great and we are generally very happy with the service. The big frustration comes at renewal time, where you find that new customers are getting a price £20 cheaper than your (long term customer) renewal price. So much for recognition of customer loyalty. Come on GEM, sort it out.”

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Posted 6 years ago

“I joined GEM having had a ludicrous renewal demand from my previous breakdown club who wanted to increase my membership by £113 to £417. GEM offered membership, with analogous benefits, at a level offering a 67% saving, exactly as stated in their advertising. This represents, in my opinion, outstanding value for money and I look forward to a long association with the club.”

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Posted 6 years ago

“Far easier to get membership from you then it is from AA, Very good service so far”

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Posted 6 years ago

“Have left AA and have found your system so far, very user friendly in this technical age! Thank You”

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Posted 6 years ago

“Good value for money, website quick and easy to use.”

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Posted 6 years ago

“I used to be a GEM Member many, many years ago, so it is nice to be returning to the fold, so to speak. The booking platform was easy to navigate and offers a simple choice of service, which judging by customer ratings beats all the 'big boys!'”

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Posted 6 years ago

“Very simple and easy to use. Covered within a few mins, thank you!”

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Posted 6 years ago

“Very happy with the process of complete the membership forms let's hope I don't have to use your services to offen many thanks”

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Posted 6 years ago

“Big shout out to Diane Lander, I asked her key questions and she replied promptly and in plain English. Top customer service !”

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Posted 6 years ago

“So far only just become a member lady I spoke to was very helpful and explained things very well thank you”

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Posted 6 years ago

“Just joined after seeing excellent reviews so cannot comment on service but it is very good value and a user friendly application process, took five minutes or less. Hopefully we will not need to call for assistance but confident that service will live up to expectations!”

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Posted 6 years ago

“Very good telephone contact centre, recovery arranged promptly and follow up call ensuring good service. Quality recovery service at good price.”

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Posted 6 years ago

“very good service,although I forgot to renew and broke down”

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Posted 6 years ago

“Just waiting for the email containing policy documents, I've used the membership number given at sign-up to bring up my details in the app so all appears ok.”

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Posted 6 years ago

“Straight forward and very clear”

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Posted 6 years ago

“This refers only to the process of buying GEM cover: my policy has not yet taken effect so I have no experience of the effectiveness of the breakdown service. Buying cover during corovirus lockdown is not as easy as in normal times, if one needs to discuss something. But I was able to get through to Member Services without delay, and the lady with whom I spoke was polite, pleasant and efficient. I had a query relating to my motorhome; I was asked to hold, briefly, whilst the matter was considered; the matter was resolved and my request for a confirmatory email was granted without hesitation. I bought the cover (pleasantly surprised by the price reduction of "12 moths for the cost of 10" during the coronavirus crisis. The policy documentation is clear. The whole process was easy and much facilitated by the pleasant attitude of the staff. Whilst of course I hope never to have to invoke the cover, let's hope that the efficiency of the rescue arrangements match those of the buying process. The published reviews certainly suggest that they will be. I'd not heard of GEM before doing a web search and finding the reviews. T”

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Posted 6 years ago

“Just joined online this afternoon. Easy to join.”

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Posted 6 years ago

“Can't give a real review as I have just joined.why do companies want a review when all you have done is paid to join. All I can say is easy to join”

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Posted 6 years ago

“Easy to join, doesn't renew automatically”

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Posted 6 years ago

GEM Motoring Assist is rated 4.7 based on 2,676 reviews