GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,676 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Info

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very easy to join, straightforward, albeit fairly limited, cover and reasonable cost. Plus you insure the driver(s), not a specific car, as long as the insured live at the same address, so it's likely to be cheaper than having separate recovery policies for each car in a multi-car household. I hope I don't need to use them, but if I do there's the peace of mind of having somebody to call in an emergency who, on the whole, seem to be getting fairly good reviews. Some media reviews show GEM as coming out on top; others ignore them completely, so how good the service is will likely depend on your circumstances, location, condition of your car and the quality of the appointed technician at the time. I noted that the Auto Express 'Driver Power' survey rated GEM number one with a 90% rating in 2019, so with no previous experience of the company I decided I'd give them a try based on that result. It's worth noting that GEM don't employ their own technicians (unlike AA and RAC), so the quality of recovery service you get will depend on the quality of third-party contractor they call out to help you. Reports of excessive charges by recovery contractors, technicians taking hours to arrive or just not turning up, and difficulties communicating with non-native-English call centre staff seem to be typical complaints behind some of the less good reviews of GEM online and could be a potential worry, but these are anecdotal I can't add anything further by way of first-hand experience as I haven't yet had the need to use the service. I just hope that, should my family have need to use them, they are able to live up to the number one rating awarded to them by users submitting their experiences to the Driver Power survey mentioned above. We'll see!”

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Posted 6 years ago

“Just purchased a policy. Website was easy to follow and it was a very competitive price too!”

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Posted 6 years ago

“I just joined and it was a very easy experience. I was searching for a provider that focusses on service rather than just going on the basis of price. Have not used the service yet but I am hopeful I will not need to and if I do it does not require a 6 hour wait for a flatbed like RAC did a few months back in central London.”

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Posted 6 years ago

“Easy web site to use and very good value especially if you have multi classic cars.”

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Posted 6 years ago

“I don't know about the breakdown service, but joining was easy”

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Posted 6 years ago

“Have used GEM before for many years and only cancelled because we bought a car with breakdown cover included. They were always quick to send out rescue and paid up very quickly . Prices are very competitive, would definitely recommend.”

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Posted 6 years ago

“Joining Gem Motoring Assist was very straightforward. I chose them because they were the only rescue service that would help if I fell ill or injured myself and could not drive.”

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Posted 6 years ago

“I have been a member for several years now and have called out Gem a couple of times , both times a great response. The only criticism I have is when the time comes to renew , new customers get a discount and the loyal, faithful fraternity don’t ! Not sure why that is, surely loyalty is paramount to a company such as Gem. Therefore I become a new member every year ! You know it makes sense !!😂”

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Posted 6 years ago

“I was looking for a quote to compare with my previous provider, found GEM which covered all my requirements and was less than my existing quote. Process was straight forward. Many thanks”

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Posted 6 years ago

“Just joined as a new member with a family cover and so far I found GEM very professional in customer information and administration during and after enlisting as member with my family. Thank you 😊”

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Posted 6 years ago

“Very easy and straightforward to use.”

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Posted 6 years ago

“Excellent price for cover for my wife and I. So easy to join and an app is available.”

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Posted 6 years ago

“Easy to use”

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Posted 6 years ago

“Sorted cover out on line in about 5 minutes having spent about 30 minutes on the phone to Green Flag. Their quote was £285, I was therefore please to pay GEM only £107.68 for myself and my wife.”

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Posted 6 years ago

“Easy to get the information needed and set up a policy. Although an app is available it would also be useful to have a self-print card that can be printed out and carried by the user or put in the car.”

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Posted 6 years ago

“Easy to access and user friendly”

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Posted 6 years ago

“A quick answer on the two occasions I telephoned and we got to the point. First call to enquire, second to book. Very pleasant helpful lady both times, so please keep your prices competitive which they are.”

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Posted 6 years ago

“Easy web site to negotiate. Found all questions easy to answer , no problems with the site thanks”

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Posted 6 years ago

“Easy to join and looks good value with comprehensive additional useful information available. As insurance, I hope, in a good way, never to use your services but satisfying to know there is cover if the worst should happen.”

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Posted 6 years ago

“Confused as to why no registration no. required until I saw that was not required until breakdown request.”

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Posted 6 years ago

GEM Motoring Assist is rated 4.7 based on 2,676 reviews