GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,672 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Metrics

Info

4.7

Based on 2,672 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was with them before and should have stayed with them having experienced others, however, i'm now back with them, very good on price and service.”

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Posted 6 years ago

“I joined this morning and found the joining up really painfree and couldn't have been easier. Hopefully I have no breakdowns but if I do, I can review the service”

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Posted 6 years ago

“I was looking for breakdown cover for car and caravan. Looks like excellent cover and well explained in plain English. Website was easy to navigate.”

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Posted 6 years ago

“Now joining was a breeze! Simple website, pack full of information enabled me to make a speedy decision to sign up.”

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Posted 6 years ago

“Excellent service”

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Posted 6 years ago

“I have only just joined. The website made it very simple. Hoping that if we require assistance it will be as good!”

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Posted 6 years ago

“Very easy to join and hope i do not need your help for the year.”

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Posted 6 years ago

“Have just joined but was pleased to be able to speak to a real person without having to choose options at several levels. The person I spoke to was very pleasant and helpful and explained everything clearly without jargon or pushiness. A refreshing and welcome change!”

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Posted 6 years ago

“Clear, straightforward information and purchase process easy.”

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Posted 6 years ago

“Found joining up very easy”

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Posted 6 years ago

“Quick & simple”

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Posted 6 years ago

“The joining experience was quick, easy and very straight forward... Hoping this is the only contact I ever have with you and every vehicle runs smoothly :)”

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Posted 6 years ago

“Excellent website which is informative and user-friendly. I wanted to check a detail by speaking to a person and my call was answered quickly, in a friendly manner and my queries fully answered.”

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Posted 6 years ago

“Hidden gem best price.”

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Posted 6 years ago

“Can only comment on the joining process so far - which was excellent, incredibly easy and hassle free, with the choices available being simple and straightforward and very clear. Great website. I hope that your breakdown service is as good if I have to ever use it! (But I did look at a lot of reviews which seem to be very positive)”

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Posted 6 years ago

“I bought breakdown assistance on the basis of the Which report. I purchased on line. It was simple and quick.”

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Posted 6 years ago

“I only rejoined Gem Motoring Assist a couple of weeks ago, but I found the customer services department and the sales person most helpfull. They were very informative and made it easy for me to choose Gem Motoring Assist. Many thanks Dave Twynham.”

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Posted 6 years ago

“Polite and efficient”

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Posted 6 years ago

“I have had contact so far with GEM just to sign up for breakdown cover. Interaction via the web site was difficult. It turned out to be that Sophos A-V had detected somewhere on Gem references to Gambling. I contacted GEM by phone. The lady to whom I spoke could not have been more efficient and had the additional qualities of being simple and friendly and had either not yet acquired or had already discarded the sing song tone now customary with call centre operatives who are working their way through a checklist which ends with 'your credit card number, please'. Their site is excellent too: simply, and thus clearly laid out. It pointed me to an App which I can pre-load with my membership number and use with the phone's Geo-locatio facility. Then, if need help, I can simply press my phone and this will call Gem to arrange a rescue So, after one day, Good;”

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Posted 6 years ago

“Very easy experience joining up, a welcome change to have the telephone answered by an actual person and not a machine.”

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Posted 6 years ago

GEM Motoring Assist is rated 4.7 based on 2,672 reviews