GEM Motoring Assist Reviews

Name: GEM Motoring Assist
Address: Station Road, Station Road, East Sussex
Rating: 4.69

4.7 Rating 2,676 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

Info

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

memberservices@motoringassist.com

Location:

Station Road,
Station Road
East Sussex
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

Richard

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 years ago had to call for assistance for my son cars (family plan). After 5 phone call and 6 hours later a recovery truck was sent out. May you just had a bad day so have given another chance. I would better if there was good communication? Had to go through the Ombudsman. Gem should have nipped in the bud before washing their hands of the complaint.”

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Posted 8 years ago

“Joining was extremely easy as the website was simple and intuitive to use.”

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Posted 8 years ago

“I researched thoroughly the features of the numerous breakdown insurances on offer. I was concerned that my wife's vehicle, a Mercedes Vito would not be covered as the van version is above 2500GVW. However, ours has windows and seats and is registered as an MPV diesel car, Diane was very good and quick in coming back with the reply which she also confirmed in writing. GEM may not be the cheapest on offer, but like verything else in life you do tend to get what you pay for, and its no use sitting by the side of the road with a broken down vehicle to find out that you are not covered by the small print. Good product, good service.”

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Posted 8 years ago

“By competing with the all recovering company’s you look the best We will see in the future”

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Posted 8 years ago

“Clear and easy to understand - even the T's and C's.”

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Posted 8 years ago

“Great price, quickly covered thanks”

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Posted 8 years ago

“Needed help with joining online , so phoned the helpline , my call was answered and problem solved quickly , no problem .... very impressed with customer service”

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Posted 8 years ago

“Very competitively priced for the service provided. Hope not to need to use, but, confident there service will be 5 star.”

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Posted 8 years ago

“Easy to join online, best policy for price. Had one call out last year, fast and friendly service, happy to use again.”

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Posted 8 years ago

“Joining process very straightforward & easy. Hope this augurs well for support in the future”

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Posted 8 years ago

“Quick,clear and easy to access all the necessary information for an informed choice and then apply. Liked the fact that you could pay using PayPal and there was no extra charge for a credit card.”

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Posted 8 years ago

“Straightforward joining process, took out the personal cover which means my car motorbike and camper van are all covered when I'm driving them. Make sure you take out cover a couple of days ahead of buying a new vehicle as you're not covered on the day of purchase (pretty common policy), and if you're looking at cheaper alternatives, make sure you read their terms and conditions - I was nearly stung by another provider as their web page said they covered all vans (below a specific weight), but when I checked the T&Cs just before paying, buried down on page 4 was a clause saying they didn't cover camper vans regardless of weight). Hope I won't need to use GEM Assist, but it's reassuring to know they're there if I do need them.”

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Posted 8 years ago

“I am happy because of the price. It is easy to join. I hope the assistant will be easy as well”

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Posted 8 years ago

“the web site was very easy to use and clearly explained levels of cover the test will come if and when i need to use their services”

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Posted 8 years ago

“Having seen the reviews on AutoExpress I joined. Very simple choices, clearly explained. The form was easy to complete, with clear payment options and no charge for credit card payments. Email confirming joining and all the details necessary. Quickly able to access their website. A very good experience.”

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Posted 8 years ago

“So far so good, easy to set up and at a good price. Look forward to not having to use them but fully expect to receive the same excellent service I have received so far.”

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Posted 8 years ago

“Ease of use no unnecessary form filling, quick and efficient handling”

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Posted 8 years ago

“Very easy to set up, speedy computer forms”

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Posted 8 years ago

“Great! Good price. As I do not have a printer I would be very grateful if you could send me printed details by post. With thanks.”

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Posted 8 years ago

Thank you for taking the time to review. I can confirm that a Schedule of insurance will be posted today as requested and your membership cards will be with you within 14 days.

Posted 8 years ago

“Although I have been a member of GEM since 1991 I have not joined motoringassist until now. Last Summer, I had a serious breakdown with no cover and I rang GEM to see if I could get help. The young lady on the telephone was amazing and agreed to have my car and myself rescued and taken home for an agreed sum (on a Sunday). The service was second to none and I have now joined knowing that I have assistance whenever needed, although I live in hopes that my children & I will never need that help!”

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Posted 8 years ago

GEM Motoring Assist is rated 4.7 based on 2,676 reviews