Straightforward joining process, took out the personal cover which means my car motorbike and camper van are all covered when I'm driving them. Make sure you take out cover a couple of days ahead of buying a new vehicle as you're not covered on the day of purchase (pretty common policy), and if you're looking at cheaper alternatives, make sure you read their terms and conditions - I was nearly stung by another provider as their web page said they covered all vans (below a specific weight), but when I checked the T&Cs just before paying, buried down on page 4 was a clause saying they didn't cover camper vans regardless of weight). Hope I won't need to use GEM Assist, but it's reassuring to know they're there if I do need them.