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GEM Motoring Assist Reviews

4.7 Rating 2,641 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

4.7

Based on 2,641 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

GEM Motoring Assist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received a confirmation email like other companies and I find it a little confusing. Just got to cross my fingers and hope for the best. Regards Barry”

Posted 6 years ago

Dear Mr Walker We have checked this for you, we can confirm an email was sent to the email address provided at the time of taking out the policy. The email was sent at 18.25 on 17/08/17 please check your junk/spam box as it has been known for emails to drop into these. Regards GEM membership Services

Posted 6 years ago

“No idea at the moment, bought a car and declined the addon from the RAC and then when I got home I realised that GEM does not have any automated website to allow purchases on the weekend. Use of the car would probably be ok with nothing to worry about, but would have been nice to get cover from when I had bought the car :) Will probably update if I need to use their service. One thing I did like was the cover of illness or injury which none of the others seem to cover”

Posted 6 years ago

Dear Member, Thank you for taking the time to post a comment on reviews.co.uk. Unfortunately, GEM do not offer immediate cover. The Policy does not start until midnight the following night irrespective of which day of the week you join. Regards The GEM Team.

Posted 6 years ago

“Happy to renew as a new Customer as my husband could not renew as an existing customer for the same price as me.”

Posted 6 years ago

“BEEN A MEMBER FOR A YEAR SUDDEN INCREASE IN PRICE, WENT ONLINE TO FIND ANOTHER SERVICE GEM WAS OFFERING THE SAME SERVICE FOR £50 CHEAPER SO RESIGNED UP TO THEM”

Posted 7 years ago

Dear Miss Knight, Thank you for leaving us your feedback. One of our customer service team will be touch with you because it appears you have re-joined us but taken out our pay & claim product which is not the same service as you currently have. This would give some explanation to the price difference you quote. The GEM Team.

Posted 7 years ago

“As I've just joined this organisation I cannot leave a review on how it operates but will say their website is easy to navigate and use”

Posted 7 years ago

“Great level of cover but why charge existing customers more than new customers?”

Posted 7 years ago

“Never had to call them out but found renewal confusing.thinl I ended up joining again. Price on line was cheaper than renewal quote which is unfair to existing customers.”

Posted 7 years ago

“I would like to have the option of receiving a discount and opting out of the magazine mailout . Surely there has to be a saving for this option ?”

Posted 7 years ago

“good from the point of view that both my wife and I can get joint cover in one policy. not so pleased with the fact that it costs £120 and you still have to print your own documents, that strikes me as penny pinching on Gems behalf”

Posted 7 years ago

“Hope you will help me on time in problems. Your price offer is great compare to others. And trust you, because you have a great history. I hope I will not take your help in future, Keep my car with good running condition.”

Posted 7 years ago

“By offering personal cover and not specific car cover”

Posted 7 years ago

Thank you for taking the time to comment. We would like to point out that because your cover with us is Personal and not vehicle specific it enables you to be covered driving any vehicle (as long as that vehicle is covered under our terms & conditions). Therefore giving you far more flexibility than being restricted to cover for just the one vehicle.

Posted 7 years ago

“Service has been OK on the very few times of called on it over the last few years, the only negative being the very long wait. However, I do object to being charged more for a renewal than if I purchased the same cover as a new customer.”

Posted 7 years ago

“Much the most important event in the last year was that we had to be assisted following a breakdown. I would rate this as between acceptable and good. We had quite a long wait as the breakdown truck came from quite some distance (from east of Edinburgh to about 16 miles west of Edinburgh), but once the truck had arrived, it all went pretty well. Otherwise, we had no other dealings with GEM during the year until renewal, which went very smoothly.”

Posted 7 years ago

“In the last year I had to call twice, due to your garage putting the wrong part on my car ! Your call centre ask two many questions. Name / postcode/ membership number. Should be enough. There isn't a good time to break down. Little empathy goes a long way.”

Posted 7 years ago

“I was unhappy with a 10% increase in my subscription fee particularly as I have never called on your services.”

Posted 7 years ago

“I am unable to offer a full service review as I have not had a breakdown. My experience (fifty years) suggests that you mainly have breakdowns when you have no cover and or no maintenance. I hope I never have to use the service”

Posted 7 years ago

“I haven't used the service yet,just the website. Couldn't print off a confirmation and I thought my subscription would be going out 29th September, not 29th August... but it's gone out now. Otherwise, it was an easy website to use.”

Posted 7 years ago

“so far so good, not had to use the breakdown service, but the customer service was very helpful to start with <3”

Posted 7 years ago

“Price was ok”

Posted 7 years ago

“Never actually had to use service last year so can't comment on that. How wasy renewal price 10 pounds higher than that of a new customer? Signed up again as a new customer needless to say”

Posted 7 years ago

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GEM Motoring Assist is rated 4.7 based on 2,641 reviews