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GEM Motoring Assist Reviews

4.7 Rating 2,641 Reviews

96 %

of reviewers recommend GEM Motoring Assist

Company Reviews

4.7

Based on 2,641 reviews


Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About GEM Motoring Assist:

Originally established in 1932 as the Company of Veteran Motorists to combat the increasing number of road accidents, GEM Motoring Assist is the UK’s leading driving based Road Safety association. We bring our members dependable, rapid round-the-clock breakdown recovery assistance, and because our schemes cover people rather than vehicles, you’ll find us a whole lot more flexible than other breakdown providers.

Visit Website

Phone:

01342825676

Email:

enquiries@motoringassist.com

Location:

Station Road
Forest Row
RH18 5EN

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GEM Motoring Assist 5 star review on 6th June 2023

GEM Motoring Assist 5 star review on 6th June 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just joined which was easy & prices where reasonable but the proof will be in the use”

Posted 5 years ago

“It was relatively simple to subscribe to Gem breakdown cover. However when I tried to join online by selecting the direct debit option, I got declined. I phoned Gem and was told it won’t let me choose that option for “security reasons”! So why is it there?! Other than than, it was fine”

Posted 5 years ago

Dear GEM Member, Thank you for posting a review of your joining process. We are sorry that you encountered a problem with setting up a Direct Debit. There could be a number of reasons for failing the Credit Reference Agency (CRA) check that we use. For instance not all banks and building societies submit data to the CRA’s or it may be a business or non-current account such as an ISA or savings account that does not share consent. Your account may not be consented to share with the CRA. This is more likely if the account is older – i.e. opened prior to 2000 – your account may be known as a ‘non-consented account’ with the CRA. After this date most banks began obtaining customer consent to share this data and most new accounts are . We take this opportunity to welcome you to GEM Motoring Assist. Kind Regards The GEM Team.

Posted 5 years ago

“Very disappointing that I have to wait 36 hours before I can call after joining....I will have to hope that noting happens when I'm travelling later this evening!”

Posted 5 years ago

“Feel were it states discount up to £30 that (up to) should be highlighted in colour or in bolder print. Plus when you go to option 1 it should state your discount will be £????.”

Posted 5 years ago

“How can one possibly review the organisation when cover hasn't even begun? What cretins think this makes good customer service?”

Posted 5 years ago

“I think it is a bit naughty asking for a review of a service that has only just been bought by a customer. I looked at TrustPilot and the reviews were mixed, and those are from customers that have used the service, but as a business owner myself I know people are very quick to write a bad review but not as quick to write a good review so am willing to try you guys for a year and see how your service is. However I would suggest asking customers for a review AFTER USING your service, not for just subscribing to it...”

Posted 5 years ago

“This concerns joining GEM. It was quite easy on line but I have knocked it down 2 stars because I could not set up a direct debit. There appears to be a problem between GEM and the banking world. When trying to submit the Direct Debit on line it would not validate. GEM told me to contact my bank and my bank told me to contact GEM as they should raise the Direct Debit. GEM told me they would get the same result. I was also told by GEM that the problem often occurs when someone has been with their bank too long!! Hope their recovery service turns out better than this otherwise it will be bye bye GEM!!”

Posted 5 years ago

“I tried to call to get some advice on a quote and after 12 minutes on the line was cut off, both bad points in my book, the main reason for trying to find a new company to cover us was the RAC very poor response times on the phone. Tried the live chat option, again this isn't really a live chat just away to get someone to email you back. Things turned around somewhat once I was talking to Alison Gorman via email, would have given at least a Good and possibly a Very good if I could get the information I needed, and clarification of some aspects of what you offer on your T&C's. The 2500kg was particularly confusing as ours like many camper vans is 3500kg. It should be made clear that panel van conversions are covered unto 3500KG, currently that is not clear. Ease of communication is very important to me as a customer, I hate having to go through lots of press this and press that options. I would like to speak to a REAL person asap.”

Posted 5 years ago

“Did not make me Happy. I Have not joined Motoring assist. I was considering it for when my current assistance expires. If you cannot get that right what chance do you have? Godon Knoph”

Posted 5 years ago

Thank you for joining as a GEM member. As discussed separately on email, we hope you enjoy being a member and will one day add our breakdown cover to your existing GEM membership. We apologise for any misunderstanding.

Posted 5 years ago

“I do not come on untill 18/06/2018. I got you through The Which Mag, as a top provider, last year it was Auto Aid. I have not had to use a brakdown service over the years however it will give me a very happy mind to know I have it and from a recomended provider through Which.I am doing a very long drive on the 27/06/2018 some 600 mile plus so I am hopeing all is well on the drive.”

Posted 5 years ago

“Very disappointed that new members are offered a better deal than existing ones - this is not fair”

Posted 6 years ago

“Difficult to find a company to cover a car older than 25 years.”

Posted 6 years ago

At GEM we do not have an age limit of vehicles

Posted 6 years ago

“I have not used the service so it’s hard to rate. The magazine is quite good but I don’t feel strongly about it.”

Posted 6 years ago

“The gentleman at the end of the phone was very helpful and clear. The garage arrived within an hour. However he did not try to diagnose the problem. He said it "was beyond him" and just went straight for recovery to my garage some 14 miles away. My garage found out it was a bad earth under the car. I may have to join the RAC so I can get someone who will actually try to fix it first. The gentleman did attend was very nice and I am sure he did his best. He certainly knew what he was doing loading and unloading my car onto the recovery vehicle.”

Posted 6 years ago

“Promising but problems with accuracy of personal details and confirmation”

Posted 6 years ago

“I have only used the breakdown service once and the repair garage managed to find me in the wilds of Cumbria. The downside is the price of renewal compared to a new policy, it costs considerably more if you are renewing, I find that annoying.”

Posted 6 years ago

“Have just arranged breakdown cover for my family. Easy to complete. Time will tell if it is right for us.”

Posted 6 years ago

“Have just arranged breakdown cover for me and my family. Time will tell on how it goes.”

Posted 6 years ago

“Quick and easy”

Posted 6 years ago

“Have just joined so can only give it a middle mark, as I have not had to use the service so far. However, I have installed the GEM phone app and the Traffic Update feature crashes the app everytime you try and use it. It's clear from comments on the app that this has not been working for months now. If you are so keen to assist your members please fix this. The rest of the app appears to work fine. A crashing app is a pain as you have to restart it. If you can't fix the Traffic Update feature, then take it out!”

Posted 6 years ago

Dear Mr Davies, Thank you for leaving a review, we appreciate you taking the time to comment. With regards to the app, your comments have been noted and passed on for investigation. We hope you enjoy being a member of GEM. Kind regards, GEM Team

Posted 6 years ago

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GEM Motoring Assist is rated 4.7 based on 2,641 reviews