I tried to call to get some advice on a quote and after 12 minutes on the line was cut off, both bad points in my book, the main reason for trying to find a new company to cover us was the RAC very poor response times on the phone. Tried the live chat option, again this isn't really a live chat just away to get someone to email you back. Things turned around somewhat once I was talking to Alison Gorman via email, would have given at least a Good and possibly a Very good if I could get the information I needed, and clarification of some aspects of what you offer on your T&C's. The 2500kg was particularly confusing as ours like many camper vans is 3500kg. It should be made clear that panel van conversions are covered unto 3500KG, currently that is not clear. Ease of communication is very important to me as a customer, I hate having to go through lots of press this and press that options. I would like to speak to a REAL person asap.