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WiseDriving Reviews

3.6 Rating 4,528 Reviews

65 %

of reviewers recommend WiseDriving

Company Reviews

3.6

Based on 4,528 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 84%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	2.8 out of 5
Returns & Refunds
Refunds Process	Very Easy

About WiseDriving:

At WiseDriving, we give our drivers the opportunity to earn reduced premiums through good driving. Our innovative telematics product collects vital information as you drive - including how you accelerate and brake, as well as the speed you travel and your travel times.

As soon as you get a quote with WiseDriving, we give you an upfront discount of 40% as we trust that if you are willing to have your driving monitored, then you must be a good driver. Plus, if you drive consistently well, you can earn even further reductions!

Get a quote with us and see how much you could save with a telematics car insurance policy with WiseDriving - wisedriving.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fine once you get through to customer service so long as your not disconnected.”

Posted 4 months ago

Hi, Thanks for the rating, we appreciate all feedback to help us improve our service. Many thanks, Adam

Posted 4 months ago

“Don't known anything yet about the company”

Posted 5 months ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many thanks, Sarah

Posted 4 months ago

“Great service apart from it took well over an hour to get through to speak to someone on the phone 😩”

Posted 7 months ago

Hi Louise, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 7 months ago

“Been with wise driving for 3 months now. Everything is 100% except acceleration is dropping every single day even with careful driving following the tips to deaccelerate to slow rather than brake and still decreasing daily. Seems to be a problem with every single customer review I've been reading and wise driving don't seem to do anything about itm not every customer can be bad at accelerating there's obviously something wrong with the boxes and they are unwillibg to fix it”

Posted 11 months ago

Hi Stacey, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details to reviews@wisedriving.com we can answer any queries you have. Kind regards, Angela

Posted 11 months ago

“I don’t know why I have to have a black box fitted, I’ve been driving for 20 years and way to much paper work at the start, very overwhelming”

Posted 1 year ago

Hi Tanya, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn

Posted 1 year ago

“I cannot say much, I just choose the insurance, but the little experience I have already, has been great.”

Posted 1 year ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many Thanks, Kathryn

Posted 1 year ago

“Very acceptable”

Posted 1 year ago

Hi Adam, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 1 year ago

“Unable to make amendments online and very difficult getting hold of customer service by phone”

Posted 2 years ago

Hello, We are sorry to hear you have been unable to use the online portal and we apologise for any frustration caused. Can we check if you have a registered online account? You must be registered before you can make changes. If you have registered and are encountering technical issues when attempting to make changes, we would ask you to call us so we can assist. Our number is 01733 308358. Many thanks, Holly

Posted 2 years ago

“The wait time to speak to customer service is discouraging, I must have waited for about 30 mins. I just bought my insurance but it is due to start on the 22nd which is about 2.5 weeks, so I was asking the lady why I had to fit the black box within 14 days after my purchase rather than 14 days from when my policy starts. The phone cut off while we were talking and still had another query.”

Posted 2 years ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 2 years ago

“Not bad! But the driving score dashboard could be more better. I’d like to know more about my driving so more information could help out e.g if it showed Whether my driving score went up or down or maybe it can tell me I turn too quickly or at high speed.”

Posted 2 years ago

Hi, Thank you for your review and rating - we would like the chance to improve the experience you have had. If you would like to send us a private response with your details, to reviews@wisedriving.com, we can answer any queries you have. Many Thanks, Kathryn.

Posted 2 years ago

“I’m so grateful to us ,and thank you.”

Posted 2 years ago

Hi, Thanks for your feedback! We’re glad to hear you’ve enjoyed your experience with WiseDriving so far. If there is anything you feel we can do better for you, please let us know! Many Thanks, Kathryn.

Posted 2 years ago

“Because it suits me very much”

Posted 2 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam.

Posted 2 years ago

“I mean, I got a refund premium which is why I didn't rate it less. However, I find I am constantly having to readapt my driving as around refund premium time my black box starts marking me down drastically when majority of the time I score 100. I got 150 off my bill which isn't bad which is why it gets 3 stars instead of less. Customer service can be spotty, no direct contact with management available and it is clearly scripted. Website and app do not have full functionality, the here button that is meant to show you tips to improve your driving isn't a link, merely different coloured text. Just small things that build up to lower the number of stars really.”

Posted 2 years ago

Hi, Thanks for taking the time to send this over. We would like to assure you that our customers are our top priority and your feedback will be referred to the appropriate teams to make sure we offer the best level of service. Many Thanks, Kathryn.

Posted 2 years ago

“Good company to be with with regular driver updates, but when trying to update my address which it says can be online (for free) everytime I try it says to call the contact centre which would cost me £35 in admin fees.”

Posted 2 years ago

Hi, Thank you for taking the time out to leave a review, we really appreciate this. Sorry to hear you are having difficulty updating your address. If you are unable to make the change online due to an error message, please call and explain this, as we will be able to waive the admin fee if you are unable to make the change yourself. Many thanks, Lauren

Posted 2 years ago

“So far good”

Posted 2 years ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many Thanks, Kathryn.

Posted 2 years ago

“My problem is you are given me 5000 mail per eyer its no good I want moor mails”

Posted 2 years ago

Hi, Thanks for taking time to send us your review. If you do have anything you think we can improve on, please let us know. Many Thanks, Kathryn.

Posted 2 years ago

“So far good”

Posted 2 years ago

Hi, Thanks for your feedback – we’re glad to hear you’ve enjoyed your experience with WiseDriving so far! Cheers, Kathryn.

Posted 2 years ago

“Acceptable”

Posted 2 years ago

Hi, Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 2 years ago

“Telematics isn’t great”

Posted 2 years ago

Thanks for the feedback: if you feel we could have done better, please let us know. We appreciate any feedback given. Many thanks, Adam

Posted 2 years ago

“I can’t access my hints and tips on the app so I don’t know how to improve”

Posted 2 years ago

Hi Asha Thank you for your review. We are sorry to hear that. If you would like to email us your information privately, we can take a look into this for you. Many thanks, Holly

Posted 2 years ago

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WiseDriving is rated 3.6 based on 4,528 reviews