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Hastings Direct Reviews

4.2 Rating 51,891 Reviews
81 %
of reviewers recommend Hastings Direct
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I have been with Hastings for two years now for my motorbike insurance, I have found them to be very helpful and very competitive. Highly recommended
Hastings Direct 5 star review on 6th July 2026
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Posted 1 month ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 1 month ago
Great insurer. Used them previously, very easy to deal with and the app is great.
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Posted 1 month ago
Hi Emily, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 1 month ago
Pleasant experience couldn’t have been more helpful. Thank you for all the support.
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Posted 1 month ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 1 month ago
Smooth and seamless service.
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Posted 1 month ago
Hi Mandy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 1 month ago
As always, with anyone seeking insurance, wether initially or a renewal, they want the best price, for services offered. Well, Hastings ticks all those boxes. My quote was £210 cheaper, than my insurer of three years. Navigating the website, was also straightforward. I was given the choice of paper documents or through the app.
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Posted 1 month ago
Hi Denise, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 1 month ago
Great service
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Posted 1 month ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media Team
Posted 1 month ago
It was simple and efficient and speedy but the add ons from the basic eye catching first offer were a bit annoying towards the end of the process.
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Posted 2 months ago
Hello, Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Posted 1 month ago
The process of getting a quote is quiet straight forward and the eventual quote was value for money. I do not look for the cheapest, but an insurance company that offers a quality product at a reasonable price with good customer service, Hastings fits that bill. The App is easy to use and gives you direct contact with Hastings.
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Posted 2 months ago
Hello, It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Posted 1 month ago
The service was easy to use, provided all the information I needed to make the decision to obtain my car insurance from Hastings.
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Posted 2 months ago
Hello, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. ~Theo, Social Media Team
Posted 1 month ago
Good to deal with and very happy customer
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Posted 2 months ago
Hello, Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Posted 1 month ago
Very good and helpful customer service. Quick reply’s.
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Posted 2 months ago
Hi, It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Posted 1 month ago
Very easy to insure my car online with Hastings and a very competitive quote.
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Posted 2 months ago
Hello, Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Posted 1 month ago
Could you please look into my recent original quote for car insurance 1st quote was for 500£ approximately on disclosure of no fault collision. The guilty party s insurance covered all of the damage repair s to my vehicle this put my premium up by £170 the relevant insurance records prove that claim was cleared and closed prior to my taking out the policy with you could you give me relevant information and reason for upping my premium appreciate reasoning James hall
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Posted 2 months ago
Hello James, Thank you for your review, I'm very sorry to see that you are unhappy with the cost of your policy. I'm afraid we're unable to look into the cost here but if you would like to discuss this, please give the team a call on 0333 321 9801. I hope you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
Posted 2 months ago
very helpful kind courteous staff
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Posted 2 months ago
Hi, It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Posted 1 month ago
Very easy website and reasonable price to insure my car
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Posted 2 months ago
Hello, Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Posted 1 month ago
Author didn't leave any comments.
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Posted 2 months ago
Hello, thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Posted 1 month ago
Good service, my only gripe is the inability to be able choose what breakdown cover you want. After a couple of hours it finally got sorted.
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Posted 2 months ago
Hi, It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Posted 1 month ago
Easy to do on line
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Posted 2 months ago
Hello, I'm glad this was so straightforward. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Posted 1 month ago
I was with Hastings for many years but last year the prices went up a lot. I am now back with them as cheaper than others. Nearly missed though that I wasn't covered to drive any car so added it
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Posted 2 months ago
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Posted 1 month ago
Policy was easy to organise, customer services have been very helpful
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Posted 2 months ago
Hello, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback and thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Posted 1 month ago
Hastings Direct is rated 4.2 based on 51,891 reviews