“Horrible experience.
They have written to me saying i am not at fault when a car drove into me. But haven't updated the national car insurance register even though i've been chasing them to do it for over a year. Costing me 3 times premium because they are so useless.”
“Staff competent & polite. Well organised. Not any cheaper than other car insurers but what has impressed me was Class 1 business cover plus courtesy car already included in the original quote so better value for money. Well done Hastings!”
Hello Jonathan, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
“Hastings Direct has a simple and straightforward approach to obtaining their company's insurance policy, it is also easy and effective. Well done, this method is very commendable.
- Joshua”
Hello Barry,
Thank you for your review, I'm sorry to see that the documents haven't arrived in the post.
Looking at the policy, I can see that the delivery method for your documents is sent as email. As a result, you would not receive these in the post. If you need to have these posted, please contact the team on 0333 321 9801 so they can help you with this. ~Theo, Social Media Team
“Your operators do not know howe to resolve the app and the tab being disconnected. Tried all of the things that are suggested and still does not work. The are a significant number of bad reviews and the same problem all over the internet about Hastings and the YouDrive app. I am in the process of looking for an alternative insurer as I am still within my cooling off period. You need to ensure that your technology is up to the standards required as you are causing significant distress to young drivers. VERY POOR SERVICE and can see why the policy is so cheap as it is so rubbish!”
Hello,
Thank you for your review, I'm sorry to see that you're having such a poor experience with the telematics device and to see that this has caused you to seek cover elsewhere.
If you would like to discuss this further, we have a specific team that you can reach by emailing yourdriving@hastingsdirect.com and they will take a look at this for you. I can appreciate the frustration this would cause and I hope that it can be resolved soon or you find the suitable cover you need. ~Theo, Social Media Team
“Been a customer of Hastings for more years than I can remember, recently sorted my renewal over the phone (I’d been on a comparison website and Hastings had actually beaten their own quote!) sorted everything verbally on the phone and things were fine until last week. They sent me an email threatening to cancel my insurance if I did provide photos of my V5 within 7 days. I did so promptly and they emailed again saying they were increasing my insurance buy £140 and charging me an admin fee as some information did not match the log book.
1. They said my car had 5 doors, not 0 (zero doors?!)
2. They said the make of my car was an MG, not MG motor uk
3.They said the model of my car was 3 excite vti tech, not a MG 3 excite vti tech.
The above information was gained by Hastings upon requesting my VRN and was the information that came up from their own drop down menu system (dunno where they got 0 doors from though?!!)
Also they changed the date of purchase. When I questioned this they said they have to use the date of registration on the V5 as there was no date of purchase?! Well they hadn’t asked me for the date of registration, they had asked me for the date of purchase which is completely different.
In summary, Hastings have made a catalogue of errors. They inputted the information that my car had zero doors, they used their own systems to describe the make and model of the car and then disputed it with themselves, they asked me for the date of purchase and then changed it to the date of registration and they they demanded that I increase my monthly payments AND pay them an admin fee! You couldn’t make it up! I’ve spoken to a few insurance companies since and they all use the same system with the drop down menu which describes the make and model as Mg motor uk 3 excite vti tech. When I’ve raised the issue with them they said”oh no, it doesn’t matter about that” None of them have ever heard of a car with no doors and they said the date of purchase is the day I bought the car. Have Hastings got a bit of explaining to do?!”
Hi Constantine!
Thanks for your review, we’re sorry to hear you’re unhappy with our validation checks, and that your price was affected as a result.
Our Policy Review Team review policies at random to make sure everything checks out and the policy details are correct. They do this to prevent fraud and make sure customers are paying the correct amount for their insurance (this is because fraudulent claims can increase insurance premiums).
When it comes to quotes that are run at renewal, or online, the details would need to be correct and match up to the vehicle exactly. If the details we hold don't match the vehicle's details, then they would need to be corrected which may affect the premium as a result.
It is our standard business practice to complete these validation checks, and we apologise if you weren't aware of this. Also, if you need more time to send us the documents we’ve asked for or, you have a question about this process, give the team a call on 0333 321 9757.
Thanks,
Brendon, Social Media Team
Hi!
Thanks for your review.
We're so glad you're happy with the product and found the process easy!
It's also great to hear we were able to offer you a competitive price.
Thanks,
Brendon, Social Media Team.
Hi!
We're grateful for your feedback.
We're glad to hear you found the process easy.
If you need anything else, please reach out.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for sharing your review.
It's so great to hear you received such a high level of customer service!
If you'd like us to pass on this feedback to the relevant colleague, please contact us on Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
Hi Jacqueline!
Thanks for your review.
We're so glad you found the process easy and were able to get the support you needed.
If you have any further queries, please reach out.
Thanks,
Brendon, Social Media Team.
“The agent on the phone took time to explain the systems and enabled me to understand.She also contacted the underwriter to see if anything could be done to remove an issue for which we were being unfairly penalised.”
Hi!
Thanks so much for your review.
It's amazing to see you've given us a 5 star rating for our service!
Feedback is really important to us, so please reach out on Facebook or X (formerly Twitter) if you'd like us to pass this on to the colleague and their leader!
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for taking the time to share your feedback.
It's great to hear you're happy with the product and the prices.
Thanks,
Brendon, Social Media Team.
“I had had a few quotes ,this seemed to be the best,so I went for it.
Needed a bit of help when I had to pay but when I phoned for assistance,the Lady was really helpful and kept me right.”
Hi Jacqueline!
Thanks for your review.
We're so happy to hear you received such a high level of service!
Please get in touch via Facebook or X (formerly Twitter) if you'd like us to pass this on to the relevant colleague, as feedback is important to us.
Thanks,
Brendon, Social Media Team.
Hi Vanessa!
We're so glad to hear that you received such a high level of service!
If there's anything else you need, please reach out.
Thanks,
Brendon, Social Media Team.
Hi Kelly!
Thanks for your review.
We're so glad you've insured with us!
If there's anything you need, please reach out.
Thanks,
Brendon, Social Media Team.
Hi Scott!
Thanks for sharing your review.
We're so glad to hear you found the process easy and we were able to offer you a competitive price!
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
