Hastings Direct Reviews

4.22 Rating 41,580 Reviews
83 %
of reviewers recommend Hastings Direct
Merchant Metrics
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Over A Month
On-time Delivery
98%
Accurate And Undamaged Orders
Greater than 88%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.04 out of 5
Returns & Refunds
Refunds Process
Difficult
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Very good provider
Posted 11 hours ago
Hi there i have not received my insurance policy for my Kawasaki KDX 220 reg number P228PCL can you please send me the insurance policy thanks.MDobson
Posted 14 hours ago
Reported around 11am Sunday morning for damage overnight to my parked vehicle Sat->Sun. Its now the following Tuesday 5pm and i have heard nothing from Enterprise. Im sitting on a short repeat music call hold to Enterprise now for now over 23 mins. Online chatted this morning and was promised a response. This is not a Fully Comp service.
Posted 15 hours ago
Finally managed to get some contact with their complaints department and they are just as idiotic as their other departments. I asked them to look at two issues. They agreed to look at both issues. Have just heard back from them about one issue and they are trying to close down my complaint about the other issue without even the decency of mentioning it. What's the good of a complaints department that can't face looking at and responding to valid complaints about their own company's incompetence ... or did they just forget this part of my complaint? Their complaints department needs their own complaints department to handle their own incompetency! AVOID this company!
Posted 16 hours ago
I have still not been sent a coy of the motor insurance policy
Posted 18 hours ago
I've been with Hastings a few years now, contrary to the "it always works out cheaper to switch than renew" Hastings have beaten any quote I've had each year to drive down my renewal costs whilst protecting the features I want to include on my plan. I have unfortunately had to claim on my insurance twice over the course of the last 12 months and they have been phenomenal in getting my car fixed and back to me as soon as possible. On the second occasion I was hit by another car whilst driving and the other driver had been quite aggressively stating that I was at fault when I believed I wasn't. The team at Hastings were quick to reassure me that I wasn't at fault and that they would in no way be seeking me to be at fault for the incident, it happened on a Sunday evening and my car was already booked in for a repair before 9am on the Monday morning. Every time I have had a query or an issue, whether I have spoken to someone on chat or over the phone the service is impeccable, the team are courteous, polite and really easy to talk to. Unfortunately my claim tripped over my renewal date so I couldn't get a renewal price so had to go elsewhere but I absolutely will be looking to go back to Hastings at my next renewal.
Posted 21 hours ago
Avoid at all costs. Clause hidden in terms and conditions stating if your vehical is a total loss they will take your remaining premium from your payout. This will effectively leave me with only 3/4 of the value of my car to buy a new one for an accident that wasn't my fault, and all Hastings could say was ' you'll still be insured but you won't have to pay'. Disgusting doesn't even begin to cover it. Any excuse to steal money back, customer service is a joke trying to pass the buck between departments. Way to go kicking your customers while they are down FFS, utter scum
Posted 1 day ago
Hi Matt, So sorry to hear this. we do state all the terms and conditions of our polices, prior to purchase online and in our documents. If you need any further assistance, please contact us on 0333 321 9800. -Mariam
Posted 21 hours ago
Very straightforward and easy to arrange my insurance
Posted 2 days ago
Sidonia was very helpful,professional and friendly. She managed to reduce my premium and still Provide more cover than the previous year with lower excesses. Very impressive service thank you
Posted 2 days ago
Very helpful, very informative, supplied exactly what I required
Posted 3 days ago
I called today to renew my car insurance with I believe it was Roxane (by the end audi buddies) great service. Saved me £300 on my renewal. Credit to her team and company.
Posted 4 days ago
Absolute nightmare to contact. Website says that they do multi-bike policies which is not the case. I was looking to add another bike to my existing policy only to be told that they don't do multi-bike policies. Really regret moving to Hastings Direct.
Posted 4 days ago
Hi there, If there is anything further we can improve on to make your experience better or further assist you, please contact us on 03333219801. -Mariam
Posted 1 day ago
A very bad experience. After I paid them with a debit card, they used my details and stole money from my account.
Posted 4 days ago
Hi Lukasz, So sorry to hear this. Please contact us on 03333219801, so we can look into this further. -Mariam
Posted 4 days ago
Excellent
Posted 5 days ago
Excellent customer service to begin our cover - hope it continues during year!!
Posted 5 days ago
Very quick and painless to apply for my car insurance. Hence why I have stayed with you this year, despite not being the cheapest.
Posted 5 days ago
Hi had a chat to a gentleman yesterday and it sounded like he was from South Africa , I would like to say he was so helpful and so very polite and sorted out my insurance for me with out any stress. So I would like to thank him and he is a 💯 percent worth a pay raise in my eyes. Thanks so much.
Posted 5 days ago
This review is to do with renewals. Every time I'm with Hastings and it comes to renewals, I get the new cost, usually degrees higher than last year even though no claim made. So I look elsewhere, this year £150 cheaper than renewal cost. I then have to ring Hastings to cancel, wasting 1/2 to 1 hr on the phone only for them to then offer me a substantially reduced cost. 1: offer me your best price 1st , I might stay. 2: offer me the chance to cancel online, everything else is online why not cancel, this will stop me wasting up to a hour of time I could be doing something useful other than hanging on a phone at the behest of some call centre who the goes through the script. :-(
Posted 5 days ago
Hi Pete, So sorry to hear this. The renewal is based on the current details on the policy. We are always happy to look into your renewal premium as we know details can change within a policy year and see if we can get a competitive price with our panel of underwriters. When a policy is purchased with us, it is automatically entered for automatic renewal, which is stated in your documents. You can opt out of automatic renewal online in your myaccount, however when you are in your renewal stage you are not able to. If you need any further assistance, please contact us on 03333219801. -Mariam
Posted 5 days ago
I have had my car insurance with Hastings for many years... I have just tried my very best to obtain a quote for home insurance to keep it all under one umbrella but ... I've filled out the form (TWICE) and on both occassions it's rejected my application on both occassions... Rather strange since I have been ultra honest in my answers.... And Hastings alreay know lots about me... Ah well.... Go Compare gets the business.... Sorry Hastings ... You gave no reason for refusing... So I give the money to someone else.... Your loss....
Posted 6 days ago
Hi Martin, So sorry to hear this. In some cases, our underwriters may not be able to provide cover on a car/home policy, it is based on a number of rating factors determined by our underwriters. -Mariam
Posted 5 days ago
My advisor was derogatory and kept laughing at me. Even though he was trying to help
Posted 6 days ago
Hastings Direct is rated 4.22 based on 41,580 reviews