Hello Wendy,
Thank you for your review. Looking at the policy, I can see that the delivery method for the documents is set to email. If you would like a copy posted, please contact the team on 0333 321 9801. They will change the delivery method and ensure that a copy is posted to you. They are open until 7pm today. ~Theo, Social Media Team
“Rude people, still waiting for my paper copy and have no idea what my monthly payment will be.
No I don't have the app, doesn't work well in the area I live”
“The various stages of providing relevant information were easy to follow and complete. The price was very competitive and included a lot of extra benefits as standard. Much better value than other car insurers that I have purchased from in the past. Hastings also offer "storm damage" as a reason for claims whereas most other insurers blame the last person who drove the car as responsible even if the car was
parked unattended on a driveway when the damage occurred.”
“I had great difficulty trying to contact someone regarding changing auto renewal on the policy, I think I worked out it out in my account,but I still haven’t heard from you yet.”
“Very disappointed. I have many years motorcycle experience but because I have not had a policy for 4 years, you treat me like I have kust passed my test.
I then spotted that the Tracker was not included on the Policy. I rang and advised and asked how much this would reduce the premium. Answer - nothing. Why should I spend £119 per year for a tracker which reduces your risk but has no effect on the premium.”
“Easily completed, especially to have the on-board monitoring device that has initially reduced the premimum but also makes you more conscious of your driving, that may in turn, futurewise, reduce the premimum even more (bad driving could increase it). I highly recommend it.”
Hi Clifton,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
“I don’t know what you want me to say ?
About what?
I paid you , but I haven’t had to deal with a claim through you and that’s where I’d form my opinion?”
Hello Robert,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Joshua,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Lindsay,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Dorothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Rajiv,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
Hi Cheryl,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media team
“Cancelled the policy of my new car within 14 days, as their "You drive" app does not support multiple cars registration. I do have another car already registered with them. Did not inform about any app limitations and did not throw any errors when linked the app to my new car.
The car insurance is auto cancelled by them and received the info after 4 hours
Lost money for the month and could not revive the policy.”
Hello Harish,
Thank you for your feedback and I regret if this wasn't clear. Only one device is sent to policyholders which can in turn only be attached to one vehicle. If the app and tab isn't paired within the relevant time frame, the policy will be cancelled.
We do strive to make this as clear as possible and we'll pass this review back to the relevant team so the clarity of this information can be reviewed.
I regret that the policy was cancelled and I hope that you are able to find suitable cover for your vehicle soon. ~Theo, Social Media Team
