Hi Poppy,
Thanks for you review, we're sorry to hear that you are having issues with the device.
If you responded back to the email we sent, it is a unmonitored inbox, so we would not get this. You would need to contact us by calling us on 0333 321 9801, and the team can check what is happening for you. If you have already done this, that is fine and we shall be helping with this.
Thanks,
Nicole, Social Media Team
“Hastings Direct offered a great competitive car insurance for myself, the process was easy to undertake and I am in total control with my Hasting Direct account.”
Hello Marguertite,
Hi Marcus,
Thanks for your review, we're sorry to see that you had such a poor experience and struggled to reach us to get the help you need.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you still need help please send us an email at customersupport@hastingsdirect.com as an alternative to the phone so we can take a look at this. ~Theo, Social Media Team
Hi Marcus,
Thanks for your review, we're sorry to see that you had such a poor experience and struggled to reach us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us an email at customersupport@hastingsdirect.com so we can take a look at this. ~Theo, Social Media Team
