“Normally very efficient, but not this time after moving house. Unfortunately the new insurance documents quoted our old address three times within the documents, even though it was correctly addressed on the front page.”
Hello Christopher,
Thank you for your review. I'm very sorry to see this and I hope that the error has since been corrected. If you need any help or need to discuss this further, please give us a call on 0333 321 9801 so our Customer Service team can take a look at this for you. ~Theo, Social Media Team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hello,
Thanks for your review, we’re sorry to read about the cancellation of your policy.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications before the cancellation to let you what needed to be done to prevent the cancellation and when it would be cancelled if those actions weren't taken. We’re sorry if you didn’t see these.
If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this. ~Theo, Social Media Team
Hello,
Thanks for your review, we’re sorry to read about the cancellation of your policy.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications before the cancellation to let you what needed to be done to prevent the cancellation and when it would be cancelled if those actions weren't taken. We’re sorry if you didn’t see these.
If you think your policy was cancelled incorrectly, please call our team on 0333 321 9801 so they can take a look at this. ~Theo, Social Media Team
Hi Colin,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“I recently took out motor scooter insurance and at the time of doing so did not know the detail that the scooter purchased had a manufacturers immobiliser fitted. I sent you a message informing you of this and the fact that I had purchased a disc lock to aid securing my scooter. I thought at least, that my premium would be reduced, but no!
And, as you did not have my particular make of disc lock on your system you would not recognise this. I can only assume you have a ticky-box system and you were unable to add it as "Other"!
I contacted you and provided you with the information in 'good faith', being truthful, so you as the insurer have all the facts, but it seems to me from my perspective that this counted for nothing.
I mean, when I took out the policy I did so with all the details for a motor scooter, and in your response you asked me if it had a sidecar. It is a motor scooter... a scooter, it cannot even facilitate a sidecar. So you responses in my opinion were negative and annoyed me! But, in all fareness my policy price was good!”
Hello Barry,
Thank you for your review and feedback surrounding this. I regret that there wasn't a reduction in price and I can appreciate the disappointment this can cause.
Thank you very much for taking the time to inform us of this. While not impacting the price, it could prove useful in the case of a claim for example.
We'll feed this review back to the relevant team and thank you for choosing to insure with us. I'm glad we could offer you a competitive price. ~Theo, Social Media Team
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Sally-Ann,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“I have been using Hastings direct for a number of years for my car insurance and they have matched quotes from competitors so I chose to use them for my house insurance which was a lot cheaper than my quote from santander”
Hi Tracy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Good price easy to set up. Only reason for not giving 5 ⭐ is that wrong renewal date was transferred from compare the market so was originally set up from the wrong date. On trying to correct this I was forced to cancel the policy and start again but new quote cost me an additional £120. Not happy about that”
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Needed insurance next day as previous company let me down , went to Hastings set up no problems atall all done online with emails checking l was happy all through process. Fabulous service.”
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Carlyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Patryk,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
