“Excellent service and the most competitive price, been with my present insurance for 20 years and the price was twice the price Hastings have quoted so yes I am well pleased thankyou”
“Easy to set-up, but hard that the only way of contacting them is through the app when the app initially kept crashing. Also would be helpful to have a bit more information easily available about what the telematics policy actually involves and measures.”
Hello,
Thank you for your feedback. I'm sorry if any information explaining what this policy was before purchase wasn't clear. Your documents sent after the policy is bought can help or you can visit our website here: https://www.hastingsdirect.com/car-insurance/telematics-insurance/
By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what impacts your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.
If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801.
“Policy options easy to tailor to individual needs at competative rates. On line account is easy to find all documents and contact information. Hastings Direct were quick to confirm policy and send updates by individuals chosen contact method.”
“I bought my insurance nearly 2 weeks ago and am still waiting for a member of the IT dept to be in touch to sort the problem of me not being able to get on to the app and set the tab up.
Maybe this could be put as a priority”
Hi,
I'm really sorry to hear you've been dealing with this for so long. Looking at the policy, I can see that a ticket was raised two days ago and is being looked at by the relevant team. They will contact you directly with the intention of fixing this problem. I hope it can be resolved soon. ~Theo, Social Media Team
“Friendly, correctly spoken English (not always experienced in some phone chats nowadays) carefully going through details to ensure accurate and complete situation was understood on both sides. Professionally carried out interview.”
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
