Review and raise up to £2.00
My partner and were fortunately to buy a new car, the car was registered in my name and he took on my old car. We phoned up Hastings yesterday to change over his insurance from a car we had sold to my old car, we were on the phone for over an hour and wheb the premium came through they wanted an Extra £785 a year on top of the £400 we were paying already!!!! The car is a citreon C4 2008 so not like its a brand new top of the range sports car. I wasn't happy with this so rang back and spoke to someone else. They said they couldn't find the car on the system and a further hour on the phone resulted to then telling us, that they couldn't insure the car and had to go to their technical department. I was told it 'may' be resolved Friday. I explained that this wasn't good enough and I needed the car insuring as my partner travels very early each morning and waiting wasn't an option. 2.5hrs on the phone resulted to a waste of my time and a very extremely stressful situation. I asked to speak to a manager who wavered the cost (so she should anyway) to cancel the policy so I could insure the car with a competent insurer. I rang my insurers up, had my partner added onto the policy, for £21 a month extra. They DID find the car! And they DID insure him! For someone with 5 years NCB and has been a local customer of Hastings, what a waste of my time yesterday! From this experience I wouldn't never use Hastings again, I'd avoid them like the plague. Con artists, and extremely incapable of doing their jobs! Disappointed, and stressed caused by these utter idiots!!!