Hello Wendy,
Thank you for your review. Looking at the policy, I can see that the delivery method for the documents is set to email. If you would like a copy posted, please contact the team on 0333 321 9801. They will change the delivery method and ensure that a copy is posted to you. They are open until 7pm today. ~Theo, Social Media Team
“My Sons first year of driving with a policy that includes a black box. He is at university without his car. I told Hastings the dates he was expected home at Christmas via a message in the Hastings App. Hastings cancelled the insurance policy that was 9 months old as they said they had no messages and no driving data. I proved that I sent the messages by sending them screen shots. They said the policy is still cancelled as they had no driving data as the blue tooth was turned off. They told me that because I had sent them a message via their app, that meant the black box did not register the driving for my son as only one person should use the app, the driver and not me the named driver for sending messages.
So their app has caused this problem that the miles driven over 2 weeks at Christmas were not recorded by the black box and yet they penalise my son by cancelling his policy. The policy had only 3 more months and he would have earned a whole year no claims bonus. Instead they cancel it blaming my son for no driving data even though they said this was caused by 2 people using the app. If you listen to their phone call message it tells you to use the app to message.
Please take good care if you take this policy. It is unfair and Hastings are unjust. I would definitely not recommend it and you are paying a lot of money to insure a young driver and they are ruthless and just cancel it, they do not care.”
“Hastings direct is my first time insurance,
I feel it's good,not only good very good,good price,affordable price,good facilities,I will suggest to my friends also”
Hello Poppy,
Thank you for contacting us and I'm sorry to see that you're not having the best experience with the Youdrive policy.
Please note, we ask that you do not give the paired phone to passengers while the car is moving as this can impact the score. The app only recognises use not the user. If you use Bluetooth controls to change the screen, while the car is driving, this could also impact the score.
If these aren't being done and the issue continues, please give the team a call on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
Hi Ashar,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Darryl,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Jacqueline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
