Hi Piotr,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“My poliocy was cancelled after a few days because I had not set up their App.......This was done over the Christmas period. They sent a letter dated 22 December 2025 to my home address advising that my policy would be cancelled on 29 December if I did not set up the App - THAT LETTER WAS DELIVERED ON TUESDAY 30 DECEMBER. When I looked at my emails I found one sent on 29 December and timed at 21.26 hrs.
I consequently called by telephone, explaining the delay and pointing out that this was the Christmas period and that at 81 neither my wife (the policy holder) or myself were confident to set up Apps - preferring to let our son do so (on his return from holidaying with his wife's family in Manchester (we live in Brighton). The young lady I spoke with was sympathetic, given the circumstances, but her supervisor was not - insisting that the policy had to be cancelled. I am currently awaiting a call from Hastings to see whether it will be reinstated: if it is not, I will be expected to pay Ā£70 for 2 week's cover!!
Good news - the policy will be reinstated!! Well done the persistent and helpful young assistance: not so well done her unsympathetic supervisor.
All in all, a VERY stressful couple of hours that we did not need!!
HASTINGS - you need to do better!! Especially at this time of year!!”
Hi Evelyn,
Sorry to hear you had issues with the app and your policy. Iām glad itās all sorted now. The delays were due to the holiday postal system, and weāre sorry for the inconvenience. Great to hear the agent was helpful, but weāre sorry the supervisor didnāt seem sympathetic. Thanks for sharing your feedback.
Thanks,
Nicole, Social Media Team
Hi Edward,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“The online application was slick and efficient. The app works well and the monitor arrived the following day, which being during the holidays was good in itself. The data recorded is good and I have a great price on my new car's insurance for a year. No hassle except the repeat emails reminding that I must connect, which was done on the first day. I am well pleased and hope to remain so having been a previous Hastings customer.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Perry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Edward,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christina,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Garry,
Thanks for taking the time to leave a review.
Weād like to know why you gave the rating you did, and if thereās anything else we couldāve done.
If you want to let us know more about whatās happened, or thereās anything we can do to help, please visit https://www.hastingsdirect.com/contact-us to get in touch.
Thanks,
Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Mercyline,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Renewed our house insurance with Hastings as the quote was cheaper than last year for the same level of cover. Easy to use website and you can view or print documents. I have no claims experience with Hastings but I believe that they have a 5 star Defaqto rating and trust in that.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Valerie,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I have only had the policy for one day but setting it up was very straightforward. Firstly, I received all the policy documents in one pdf (rather than lots of smaller docs or having to log in to my account to see them). Secondly the Hastings Direct App and YouDrive gizmo were easy to set up and I have had my first report on my good driving today. So ....... so far very good!”
Hi Peter,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If thereās anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
