“Half the time my blackbox won't connect to my phone and just this morning it said the app is having a problem so I couldn't check it before I went on my drive”
Hello Harry,
Thank you for your review, I'm very sorry to read about this. Please ensure the settings below are in place:
-Bluetooth on
-Location on (Always)
-Power Save off
-Motion Sensors On
If these are in place and there is still no recording or you still have issues, please contact the Youdrive team by calling 0333 321 9801 and they can take a further look at this. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hi Janos,
We’re sorry you’re unhappy about our fees.
Like most other insurers, our fees cover some of our business costs, like staffing our contact centres, managing your policy, and maintaining and developing our systems. We try to keep our fees in line with other insurers.
We also make these fees as clear as possible in any documents and on our website, as well as explaining that they’re non-refundable. Please visit https://www.hastingsdirect.com/about-us/our-fees for more information. ~Theo, Social Media Team
Hello,
Thank you for your feedback. We are interested in all aspects of the customer experience, from buying to cancellation and as a result will may ask for feedback on how the process went.
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
“It doesn’t give the privacy you deserve as a new driver and it tracks if passengers have been on your phone or even if you accelerated too fast little things like that don’t need to be recorded when a black box is purely for keep record of my speed”
Hello Tilly,
The Youdrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as we strive to make it clear what kind of policy this is and what is required before it is purchased. As a result we're very sorry if this information wasn't seen and we'll pass this back to the relevant team.
Please note, we ask that you do not give the paired phone to passengers while the car is moving as this can impact the score. The app only recognises use not the user.
We track a number of actions such as: accelerating harshly, driving above the speed limit or using your phone while driving.
If this policy is not suitable and you need to discuss alternatives, please give us a call on 0333 321 9801. ~Theo, Social Media Team
Hello,
Thank you for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover. ~Theo, Social Media Team
Hello, I'm glad this was such a simple and easy process for you. Thank you very much for your feedback and for taking the time to share this with us. We're glad you have chosen to insure with us this year. ~Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
“Recently purchased Home Insurance from Hastings Direct. Competitive price, helpful staff, and happy to post out documents which is a must for me. Would recommend.”
Hello,
It’s great to see you received the level of customer service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
“All seems fine. Good price. Encouraged to sign up to the app though but I never receive the email i am supposed to when registering and i have better things to do than to ring up chasing it!!!!”
Hi James, I'm sorry to see this and I hope that the email has since arrived. If not, please contact us so our team can take a look at this for you. ~Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of customer service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“My first time with this insurance company and have to admit that everything is done very professional way. Easy to understand and very straight forward. Mobile app is very clear and for that price I just had to give it a go. Definitely try them !”
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct, we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
