Hi Faraz,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Arthur,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Mervyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Spoke to Hastings advisor as I prefer to speak to a person rather than give personal details over the internet, she was extremely helpful & friendly very thorough and not rushing through questions and explained anything I was not sure about , quite easy process as my previous car was already with Hastings, wanted paper copy of policy no problem.
Very pleased with Hastings as I have my car motorcycle & home insurance with them highly recommended them !”
Hi Melvyn,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello Vijay,
It’s really lovely to see your feedback. Thank you for taking the time to share this with us, we truly appreciate it. ~ Theo, Social Media Team
“my policy is constantly getting cancelled. it’s a joke having to pay to renew policy’s all the time when i haven’t had no letter or anything through regarding this. I have also phoned up since and have not been informed of these documents.”
Hello Emily,
Thank you for your review.
Looking at the policy, I can see that the policy was incorrectly cancelled and has since been reinstated. I appreciate how frustrating this and regret that you haven't had a better experience.
If you think this was poorly handled and you would like to make a complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“The customer service agent that I spoke to was very friendly. The agent actually took time to listen and agree the right cover at the right price. Delighted to renew with HastingsDirect again.
I must say the Customer Service at Hastings Direct is really impeccable.”
Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
It’s great to see you received the level of service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year – we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Robert,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Fuss free, easy to get insurance and great prices compare to other competitors.
Once my policy was confirmed documents were sent across straight away.”
Hi Nancy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Price was competitive for Basic Cover but needed other Coveragese.g. windscreen. Both our other vechicles needed their Windscreens replaced this year so didn't want to take acgsnce”
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Alastair,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Kerry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about this and see if there’s anything we can do to help you.
If you need to discuss this further, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
