Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. ~ Theo, Social Media Team
Hello Denise,
Thank you for your review. Please note the Youdrive policy you have is different from our App policy. The Youdrive policy needs a device to be attached to your vehicle and paired with the app on your phone. This tracking is done until it is no longer necessary.
The app policy is different and tracks trips you make in or out of the vehicle for 30 days of the policy. I regret that you didn't get the cover you needed and I hope you can find suitable cover for your vehicle soon. ~Theo, Social Media Team
“It was very easy and quick on website to get the quote. Very simple and easy to understand various aspects of the quote and payment process was straightforward as well. Very happy to receive such a lovely service and follow up service.”
Hello, we really appreciate you taking the time to share your positive feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Hello, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Hi, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve. Thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello Jacqueline,
I'm sorry to see that this isn't working as it should. If this is still the case, please delete the app, clear the cache on your device and then re-download the app. This has been found to fix the issue.
If this fails, please contact the Customer Service team on 0333 321 9801 so they can take a further look at this for you. ~Theo, Social Media Team
Hello, I'm glad this was so straightforward. Thank you very much for taking the time to leave this feedback with us. Please let us know if you have any questions about your policy. ~Theo, Social Media Team
Hello, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback and thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
“The best all round service I have experience as a worthy winner within the industry.
The company’s pursuit of excellence is at the forefront of the business.
Well respected and truly focused on customer satisfaction and a policy tailored to meet one’s needs
The premiums are very competitive.
Truly appreciated coupled with the opportunity to speak to a person should one have a query.
Thanks for providing a unique service.”
Hi, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
Hello,
Thank you for your review. I'm glad this was straightforward and we could offer you a competitive price. We appreciate you taking the time to share this with us. ~Theo, Social Media Team
Hi Lengwe,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
