Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Harry,
I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team
“The price was competitive and I was reassured by a well known brand. I took advantage of a multi car discount, but the sign up process was a little glitchy and not easy to review before acceptance. It turned out the NCBs had been allocated to the wrong cars, and I called the following morning to ask for this to be corrected. Customer service was abrupt and advised that it would not be changed. Disappointing as I followed their instructions to check docs. I hope the next year goes better”
Hello,
Thank you for your feedback. I'm sorry this wasn't as straightforward as you would have hoped.
We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us. ~Theo, Social Media Team
Hello Christine,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hi,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
“Hastings is OK provided one remembers to cancel the auto-renewal option otherwise, if you're always time deprived and don't pay attention to the price of the renewal, you might be very shocked when they ask for the balance; in my case more than double of the previous year's.”
Hi
Thanks for your review, we’re sorry to hear you’re unhappy with your policy renewing automatically.
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
Just a reminder, you can remove auto-renewal from your policy at any time during the first 11 months. This can be done through the app, your online account, or by calling our Customer Service team on 0333 321 9801. The details are included in the first set of documents we send out, but I’m sorry if that wasn’t clear. ~Theo, Social Media Team
Hello Kirsty,
Thank you for your feedback. I can appreciate the frustration this can cause. I'm afraid our quotes and prices are impacted by live pricing. As a result, the date and time the quote is purchased can impact the cost. I regret that it resulted in an increase on this occasion. ~Theo, Social Media Team
“after purchasing motor cycle insurance , i had to check it had european breakdown recovery , it did not so had to add as an extra . this i did and was told it was with the rac.”
Hello,
Thank you for your feedback and I hope you now have the level of cover that you needed. If not, please give us a call on 0333 321 9801 so we can help you further. ~Theo, Social Media Team
“Took out home insurance policy on 23 July and I’m still waiting for policy documents to arrived. When taking out the policy I did tick the box for ALL documents to be posted to me.”
Hello Janet,
Thank you for your review, I'm sorry to see that the documents have not yet arrived. Looking at the policy, I can see that they have been posted as requested. If they do not arrive by Friday of this week, please give us a call on 0333 321 9801 and let us know so we can take a look at this for you. ~Theo, Social Media Team
Hello Jacqueline,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
We've located the advisor you spoke to and we'll pass this feedback to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for raising this with us.
Going forward, you can send us a message via the app as an alternative to the phone. ~Theo, Social Media Team
“Gave me a reasonable price for insurance, however the blackbox is highly flawed. Being pinged for high phone use when not driving and lowering my score is very jarring, and makes me scared to drive near the speed limits as to not lower any other factors.”
Hello Sebastian,
Thanks for your review. I'm really sorry to hear about your experience with the app and understand how frustrating this can be. Please give our Customer Service team a call on 0333 321 9801 so they can look at this for you. I hope that any issue you have can be resolved soon. ~Theo, Social Media Team
Hello Wendy,
Thank you for your review. Looking at the policy, I can see that the delivery method for the documents is set to email. If you would like a copy posted, please contact the team on 0333 321 9801. They will change the delivery method and ensure that a copy is posted to you. They are open until 7pm today. ~Theo, Social Media Team
“Easy to set-up, but hard that the only way of contacting them is through the app when the app initially kept crashing. Also would be helpful to have a bit more information easily available about what the telematics policy actually involves and measures.”
Hello,
Thank you for your feedback. I'm sorry if any information explaining what this policy was before purchase wasn't clear. Your documents sent after the policy is bought can help or you can visit our website here: https://www.hastingsdirect.com/car-insurance/telematics-insurance/
By going into your ‘Individual trips’ in the app, you can see the time and location of your trips and, what impacts your driving score. It could be a number of reasons, such as accelerating harshly, driving above the speed limit or using your phone while driving.
If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801.
“I’ve just had issues with the app, keeps saying policy isn’t available at the moment but when I log in on the website my documents are there. Since I have a black box I really can’t tell if I’m performing well because the app doesn’t work.”
Hello,
I'm sorry to read about the poor experience you've had with this and I hope that some progress has been made regarding this. If you still need help, please give us a call on 0333 321 9801. We'll do all we can to help you. ~Theo, Social Media Team
“Cancelled my insurance with you as it was too expensive,payed a fee for leaving,went on a compare sight, got my insurance with you plus my partner added and it was still cheaper than your original quote just for me, can you explain please”
Hello Ricky,
Thank you for your review. As a broker, we offer a range of policies with different levels of cover, so prices can vary. Sometimes, you might find a better price online. If that happens, just give our team a call — if the details match, they’ll do their best to match it the price.
Thank you for insuring with us despite having this experience. ~Theo, Social Media Team
