Hello Marguertite,
Hi Marcus,
Thanks for your review, we're sorry to see that you had such a poor experience and struggled to reach us to get the help you need.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you still need help please send us an email at customersupport@hastingsdirect.com as an alternative to the phone so we can take a look at this. ~Theo, Social Media Team
Hi Emily,
Thank you for your review, I'm sorry to read about the increase in price.
I'm afraid we're unable to look at this here, but if you would like to take a better look at this and see why there may have been an increase, please send the quote reference to customersupport@hastingsdirect.com so we can take a further look. ~Theo, Social Media Team
Hello Callum, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
Hello Kirsty,
Thanks for your review, we’re really sorry to read about the poor service you received and that you struggled to reach us and get the help you need. At Hastings Direct, we pride ourselves in delivering great customer service, so we regret if we have fallen short on this occasion.
I hope you have since been able to get the help you need. Going forward, you can email us at customersupport@hastingsdirect.com as an alternative to the phone. ~Theo, Social Media Team
“Supposed to be an online policy, and keeps telling me to download the app, despite my Lenovo tablet being less than 2 years old, and running a recent version of Android, tells me my tablet is not suitable for this version of the app "Rubbish"”
Hello Barry,
Thank you for your review, I'm sorry to see that this has been your experience. We would like to take a look at this and help in anyway we can. If you still need help, please email us at customersupport@hastingsdirect.com so we can take a look or raise this with the relevant team. ~Theo, Social Media Team
Hi,
Thanks for your review, we’re really sorry to see that you had a poor experience with us. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.
If you need to discuss your policy or need any help with this please contact us. You can email as an alternative to the phone at customersupport@hastingsdirect.com and we'll do all we can to help you. ~Theo, Social Media Team
“Confusion surrounding Learner drivers and the YouDrive app. As a provisional licence holder I will be practising braking so wasn’t sure how this would look in the app but my dad spoke to someone on the phone who explained it.”
Hello Harry,
Thank you for your review and for sharing your experience with us. I'm glad that this was explained to you in the end. Thank you for insuring with us this year. ~Theo, Social Media Team
“Couldn’t see the full policy line with my quote.
Paid extra for not using the app but the confirmation email said to access my docs I had to do so thru the app! Long delay when rang in but helpful person when did get thru. Auto collect was set on and I had to ring and get it cancelled. Good price but I assume this is the normal 1st year sweetener.”
“Generally good company but charge a premium to non-UK born drivers, even after 30 years living in the UK and with 16 years NCD. It was also really difficult to cancel auto renewal and price dropped £130 when I cancelled: went to comparison sites and got a further £100 off as a “new customer”, so £230 below my renewal.”
Hello Barry,
Thank you for your review, I'm sorry to see that the original renewal wasn't competitive.
As a broker, Hastings Direct provides a number of different policies, each having different levels of cover. As a result, it is possible that prices can vary internally and at times you can go online and find a more competitive price. In this situation just give the renewals team a call and they can try and match the price if the details of both quotes are the same.
Please note, Hastings direct as a broker has no contact with the renewal until the customer contacts them to discuss it. This is why we ask you to contact us if you are unhappy with the price the underwriter has provided so it can discussed and we can see if the price can be improved. Without the customer's authority, we cannot amend the policy or apply any of the tools we use to hopefully get a better price. ~Theo, Social Media Team
“I feel That it would be better, to give an fair price in the first place and not make the custmer stuble there way round the same company to find a better price”
Hi Ian,
Thanks for your review, we’re sorry to hear you’re unhappy with the price of your renewal and we’d love to keep you as a customer.
We always try to make sure your renewal price is competitive based on details we hold about you, so if those have changed, please let us know. Our renewal prices are always the same, or better, than prices we'd offer a new customer with the same details. You’ll find more information on our website.
If your details have changed or you want to discuss your renewal in a bit more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hello,
Thank you for your review, I'm sorry that we were unable to offer you the level of cover that you needed. Thank you for having considered us as your insurer and I hope that you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team
Hello Jonathan,
Thank you for your review, I'm sorry to read about the increase in price. If you would like to discuss the cost of your cover, please contact the team by calling our Customer service team on 0333 321 9801. They will do all they can to help you. ~Theo, Social Media Team
“Didn't realise i had agreed to have my phone link to my insurance so had to cancel and take out another policy at cost to me need to check out properly and not take the cheapest online quote”
Hello Martyn,
Thank you for your review, I'm sorry that you haven't had the most straightforward experience with the new policy and I hope that you have now found the most suitable cover for your vehicle. Please let us know if you have any further questions or need any assistance. ~Theo, Social Media Team
“Doesn't give enough time to set up tab. Received the tab on the 14th April and already getting an email that the insurance policy will be cancelled on the 17th if I don't set it up.”
Hello,
Thank you for your review and feedback. We'll be sure to pass this to the relevant team for you. If you need more time to pair the app and the tab, please let our team know by calling 0333 999 8911 so they can put measures in place to help you and ensure the policy is not impacted. ~Theo, Social Media Team
Hello Kristian,
Thank you for your review, I'm sorry to see that you are having some concerns with your driving score. If this continues to be an issue, please contact the team via email at yourdriving@hastingsdirect.com so they can help you. ~Theo, Social Media Team
“The young lady I spoke to on the telephone really annoyed me with the way she asked questions regarding NCD. I worked for The Prudential Assurance Co for almost 40 years, but I couldn't get her to understand what I was talking about; having said that, she kept her cool while I was steaming. She also said I would receive my policy document through the post within seven days - I am still waiting.”
