“Didn't realise i had agreed to have my phone link to my insurance so had to cancel and take out another policy at cost to me need to check out properly and not take the cheapest online quote”
Hello Martyn,
Thank you for your review, I'm sorry that you haven't had the most straightforward experience with the new policy and I hope that you have now found the most suitable cover for your vehicle. Please let us know if you have any further questions or need any assistance. ~Theo, Social Media Team
“Doesn't give enough time to set up tab. Received the tab on the 14th April and already getting an email that the insurance policy will be cancelled on the 17th if I don't set it up.”
Hello,
Thank you for your review and feedback. We'll be sure to pass this to the relevant team for you. If you need more time to pair the app and the tab, please let our team know by calling 0333 999 8911 so they can put measures in place to help you and ensure the policy is not impacted. ~Theo, Social Media Team
Hello Kristian,
Thank you for your review, I'm sorry to see that you are having some concerns with your driving score. If this continues to be an issue, please contact the team via email at yourdriving@hastingsdirect.com so they can help you. ~Theo, Social Media Team
“The young lady I spoke to on the telephone really annoyed me with the way she asked questions regarding NCD. I worked for The Prudential Assurance Co for almost 40 years, but I couldn't get her to understand what I was talking about; having said that, she kept her cool while I was steaming. She also said I would receive my policy document through the post within seven days - I am still waiting.”
Hello Jonathan,
Thank you for your review, I'm sorry if you have had a poor experience or been unable to reach us and get the help you need.
Going forward, you can reach us by emailing customersupport@hastingsdirect.com as an alternative to the phone or contact us via Facebook or X (formerly Twitter) if you have any questions. ~Theo, Social Media Team
Hello Barry, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
“The price for a learner/new driver is very competitive. My experience is so far very limited as I have only just taken out the policy which is the reason for my score. I found the website very clear when I took out the policy. Time will tell. With any insurance, the acid test is when you come to make a claim. Hopefully this won't be necessary.”
Hello Eliot, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, I'm glad this was so straightforward. We are interested in improving all aspects of the customer's journey from sales to cancellation. As a result, we ask for feedback which we really appreciate. Thank you for insuring with us this year. ~Theo, Social Media Team
Hello,
Thank you for your feedback and review concerning this. We really appreciate it and we'll ensure it is passed on to the relevant team for you. Thank you for insuring with us and I hope you have the best possible year with Hastings Direct. ~Theo, Social Media Team
“Conflicting advice from phone handlers … one said the discount on house insurance only applied if I had multi vehicle motor insurance.
When I phoned in again another told me that discount was already applied on the quote but when I asked for the difference in £ she didn’t know !!!!
Not impressed but managed to get £20 off by going to the Go Compare website rather than using your own people”
Hello Jacqueline,
Thank you for your review, I'm sorry that your experience wasn't straight forward. We're unable to look at the policy and price here but if you have any further questions about this, please email us at customersupport@hastingsdirect.com so we can take a look at this for you. ~Theo, Social Media Team
Hi,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion.
Going forward, you can email us as an alternative to the phone at customersupport@hastingsdirect.com. We'll do all we can to help you. ~Theo, Social Media Team
Hello,
Thank you for your review.
I'm sorry that this isn't something that can be amended. If you need to start the policy from a different date, the incorrect policy would need to be cancelled and a new one put in place with the correct date. If you need help with this, please call us on 0333 321 9801 so we can assist you. ~Theo, Social Media Team
“The site is heavily computer based. There is an app which you need to access the policy details. However, I could not get the app to register the PIN needed for sign on. Numerous exchanges with the IT team did not resolve the problem The work around is to register afresh every time I need to view the poilicy details.”
Hello Hongthong,
Thank you for your review, I'm sorry to read about the experience you've had with the online account service. I regret the frustration this would have caused and that the IT team have not been able to resolve it.
If you need any help retrieving your documents, please email us at customersupport@hastingsdirect.com or send us a message via Facebook or X (formerly Twitter). ~Theo, Social Media Team
“Sadly HD had the wrong house number on my documents should have been 3 but sent to 4.
I rang to explain the mistake and had a rather abrupt women told me I needed to pay £20 which I refused then it went to £1.50 Being a little hard of hearing and having great trouble understanding her poor english I gave up with the call, I was not rude nor did I use bad language.A day or two later I received a letter saying I was no longer insured as you can imagine I was very upset.That day I spoke to a very nice gent who sorted this sorry state out very easily and proffessionaly. 5* would have been given without this problem.”
Hi Barry,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the colleague and their leader.
To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail.
I am glad that the second call you made had this all sorted out for you with no problems.
Thanks,
Nicole, Social Media Team
“So far I quite like it however I had once incident of hades breaking which was not my fault and was the safest option at the time and that took me down 12% after being 100% for every other journey”
Hi,
Thanks for your review, we’re sorry to hear you’re having trouble with your driving score.
We are aware that sometimes your score may be affected by external factors which is why we have the total score and past 2 weeks, and we would only cancel if your score dropped below 30, as a few one off hard breaking due to others would not affect the score that much.
If you’d like to discuss your score in more detail, please give our YouDrive team a call on 0333 321 9801.
Thanks,
Nicole, Social Media Team
