“I recently purchased car insurance from Hastings Direct as I had used them before. The website is easy to navigate round.
The cover I got was sufficient to my needs and the price was quite competitive too. I would recommend them”
Hi Vijay!
Thanks for your feedback.
It's amazing to see you've given us a 5 star rating for the product, and for the price.
It's great to hear you're happy with our website, and that we were able to offer a competitive price.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Augustine!
Thanks for taking the time to share your review.
We're glad to hear you received a high level of customer service.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Ionut!
Thanks for your review!
We're grateful for you taking the time to share your feedback.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Jacky!
We're grateful for you taking the time to share your feedback.
It's great to hear you found our system quick and easy to use, and that we were able to offer you a competitive price.
If you need anything else, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Callum!
Thanks for your review.
We're so grateful for you taking the time to share on your feedback.
It's great to hear that you've received a high level of customer service, and that we were able to offer you a competitive price.
Thanks,
Brendon, Social Media Team.
Hi Denis!
Thanks for your review.
We're delighted to see you've given us a 5 star rating for our product and service!
We're so glad to hear that we were able to get you a competitive price and were able to get it sorted for you.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Milivoje!
We're grateful for you taking the time to share your feedback.
We're glad to hear you're happy with our service.
If there's anything else you need, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi Wendy!
Thanks for your review, and taking the time to share yoru feedback.
We're delighted to hear you found our service helpful and friendly.
If there's anything else you need, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi Jacqueline!
Thanks for your review.
It's amazing to see you've given us a 5 star rating for our service.
Feedback is important to us, so if you'd like us to forward this on to the relevant colleague, please get in touch on Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
Hi Judith!
Thanks for sharing your review.
We're so grateful for you taking the time to pass on your feedback.
It's amazing to hear that you found the process quick, and that you're happy with the product.
if there's anything you need, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi Louise!
Thanks for your review.
We're grateful for you taking the time to share your feedback.
It's great to hear you've found our service excellent.
If you need anything, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi Ken!
Thanks for your review, it’s amazing to see you’ve given us a 5 star rating for our customer service!
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant colleague.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Brendon, Social Media Team
Hi Garry!
We're grateful for you taking the time to share your review.
We're glad you're happy with our service.
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for your review and taking the time to share your feedback.
It's amazing to hear that we were able to help you and offer you a competitive price.
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Christine!
Thanks for your review.
It's great to hear you've received a high level of customer service.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Krzysztof!
Thanks so much for you taking the time to share your feedback!
We're delighted to hear we were able to offer you a competitive price.
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Vijaya!
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
It’s great to hear you find us efficient.
If there’s anything you need, just get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi Louise,
Thanks for your review, we’re sorry you’re unhappy your policy was cancelled.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications in advance of the cancellation explaining why your policy was cancelled, including the date we’d cancel it from.
If you're still unsure about why this was done or need to discuss this further, please call the team on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
“Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoever why they can’t renew. Changed my car last month and they asked for an additional £45 to cover the last 2 months, I paid it with no problem. But now they can’t renew me, quick to take £45 but can’t renew. Why didn’t they tell me 1 month ago we can’t do it? Weird. Had no convictions, no accidents etc but still can’t give me an explanation. I go on comparisons sites and they are happy to offer new a new policy but again can’t renew my current one. Loyalty means nothing these days, all a scam.”
Hi Carolina,
Thanks for your review, we’re really sorry we couldn't offer you a renewal quote. We consider all your policy details when working out a price and on this occasion we’re unable to offer you one. Also, this doesn’t mean you’ve been refused insurance, so when you shop around, make sure you answer ‘No’ to that question.
We hope we can offer you a price in the future. ~Theo, Social Media Team
Hello Alastair, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
