Hi Modestas!
Thanks a lot for taking the time to share your feedback.
It's amazing to hear you've given us a 5 star rating for our service!
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Mervyn!
We're grateful for your review.
It's amazing to hear you received a high level of customer service!
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
“Easy to purchase home insurance and competitively priced. Small error made on schedule but rang up and got it corrected. Refund activated immediately. Friendly and helpful staff.”
Hi Annette!
We're so grateful for you taking the time to share your feedback.
It's amazing to see you've given us a 5 star rating for our service!
If you'd like us to forward onto the feedback to the relevant colleague, please get in touch on Facebook or X (formerly twitter).
Thanks,
Brendon, Social Media Team.
Hi Alistair!
We're grateful for you taking the time to share your feedback.
We're so happy you've insured with us!
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Timothy!
It's amazing to see you've give us a 4 star rating for our customer service!
We're grateful for your review.
If you would like us to forward on your feedback to the relevant colleague, please get in contact with us on Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team.
Hi Jonathan!
Thanks for taking the time to share your feedback.
It's great to hear you found the policy easy to set up, and we were able to offer you a competitive price.
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Ionut-Alin!
Thanks for your review.
We're so glad you're happy with us.
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Penny!
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to their department.
To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail.
Thanks,
Brendon, Social Media Team
Hi Miroslav!
We're so happy to hear you've received such a high level of customer service, and have given us a 5 star review!
Feedback is important to us, so if you'd like us to forward on your feedback to the relevant colleague then please get in touch on Facebook or X (Formerly Twitter).
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Janet!
Thanks so much for your feedback,
We're glad you're happy with us!
If you need anything, please get in touch.
Thanks,
Brendon, Social Media Team.
HI!
Thanks for your review, it’s great to see you’ve given us a 5 star rating for our customer service!
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant colleague.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Brendon, Social Media Team
“The website was reasonably explicit and informative. Getting home insurance is quite a complex business, so anything that makes it easier is welcome.”
Hi Sebastian!
We're grateful for you taking the time to share your feedback,
It's great to hear you found the process easy and informative.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Donatus!
Thanks a lot for your feedback,
It's great to hear you found us functional and efficient.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Scott!
Thanks for your review, it’s amazing to see you’ve given us a 5 star rating for our service.
Feedback is really important to us, so please send us a message via Facebook or X (formerly Twitter) if you want us to share your feedback with the relevant colleague.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Brendon, Social Media Team
“I was a customer of Hastings in the previous year. The price offered on renewable was more expensive than the same policy from Hasting found through Confused.com. I thought all companies were required to offer the same prices to their current customers that they offer to new customers?”
Hi Chris!
Thanks for your review,
It might be that the quote you’ve found online is cheaper because the details are different or it’s for a different product or lower level of cover. We always try to make sure your renewal price is competitive based on the details we hold about you, so if those have changed, please review your policy in the Hastings Direct app.
To understand why you’ve found a cheaper policy and to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team
Hi James!
Thanks for sharing your feedback.
It's great to hear you're happy with the website, and that we were able to offer you a competitive renewal quote.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team
Hi!
We're grateful for you taking the time to share your feedback.
We're so glad to hear you've received such a high level of customer service!
If there's anything you need or if you have any further questions, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Quintin!
Thanks for your review.
I understand you've only just got the insurance, but we’d love to know why you gave the rating you did and if there’s anything we can do to help you. If you need help with anything, please send us a message on Facebook, or X (formerly Twitter).
Thanks,
Brendon, Social Media Team
Hi Marius!
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Brendon, Social Media Team
