Hi Grant,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tracy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Alistair,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re sorry to hear you’re unhappy that you had to call to purchase.
You can take out policies online, we ask you to call if there is an error in details matching, usually around claims, or if you already have a live policy with us in your name under the same vehicle.
If you’d like to discuss this in more detail, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
“I have been with Hastings for two years now very happy.
The only thing I would say is that they automatically re-new which I don't like
But everyone seems to do this and you can remove.
Also when I get a renewal it is always cheaper to go to Confused.com, it is always cheaper than they quote me, so new customers get cheaper price which really shouldn't happen.”
Hi Annette,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Poppy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathan,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Sampuran,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Came back because I remembered I had excellent customer service last time and the company I was with were not as good. Sticking with Hastings this time”
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hello Jonathan,
Thank you for your review, I'm sorry if you have had a poor experience or been unable to reach us and get the help you need.
Going forward, you can reach us by emailing customersupport@hastingsdirect.com as an alternative to the phone or contact us via Facebook or X (formerly Twitter) if you have any questions. ~Theo, Social Media Team
“I dislike the black box controls you on everything. For example if I break to hard. If you’re driving down a narrow lane and there is a car you may have to break hard. If you drive down that lane everything your score is going to get lower and lower. Same with acceleration out of junctions and islands. It is sometimes necessary to have to use a bit of gas to do so saftely. I don’t tink it should be controlling the way you break accelerate and corner. If I could I would get rid of it ASAP”
Hi Joshua, 
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy. 
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as it is clear what is included and what is required. If you’d like to check out our other insurance options, head to our website or give our team a call on 0333 321 9801 so they can help you. ~Theo, Social Media Team
