Hi Garry!
Thanks so much for your review.
It's amazing to see you've given us for a 5 star review for our price!
It's great to hear we were able to offer you a competitive price for your insurance.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Darryl!
Thanks for taking the time to share your feedback.
We're delighted to hear we were able to offer you a competitive price and good service.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Kelly!
Thanks for your review.
It's great to hear you're happy with our service, and we were able to offer you a competitive price.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hello Manzurul, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
“Absolute rubbish customer service when needing assistance with obtaining a new home insurance quote today (30th November 2024) as the Hastings website sign posted me to call them rather than allow me to continue with setting up the policy online. Two occassions both staff were curt and didn’t want to run through the details of the policy. If they were better trained to understand the pitfalls of the online quote experience, they may be better inclined to want to help solve issues faced by potential customers. Needless to say, I won’t be progressing with Hastings, a narrow escape from inadequate customer service.”
Hi,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the colleague and their leader. If you would like this to be done, please send us a message via Facebook or X (formerly Twitter) and include the quote reference so we can locate the advisors you spoke to. ~Theo, Social Media Team
Negative reviews – 1-3 star, no detail
Hi,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter). ~Theo, Social Media Team
“Using phone as sat navigation fell off windscreen and on to dash board which wasn't safe partner in passenger seat picked it up so it was safe got done for phone usage on youdrive”
Hello Stu,
Thank you for your review.
I'm sorry to see that you've not having the best experience with the telematics policy. The Telematics team does take into account that you will have to adapt to the road ahead and that this as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always at 100. For the sake of the policy, it just needs to be above 30. If you have any questions concerning this incident or your score overall, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
“I've given Hastings Direct five stars only because I renewed my motorcycle insurance cover and it was straight forward, it wasn't the cheapest but I trust the wording in the policy and hope they professionally deliver what's written if I should unfortunately have to make a claim.
Making a claim and how it's handled is the true test of any insurance company so really the star system can be quite misleading when considering buying a policy.”
Hello, I'm glad renewing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
“After a frustrating first attempt to have my insurance renewal re-worked ended with me reversing all the changes, and looking at taking out a new policy, I had become frustrated with what should have been a simple change.
However, after a follow up call this week with the intent to cancel my policy, Michelle was able to implement all the changes, then review the fine details with me, refine the cost, and provide a superb outcome. Meaning I can continue my policy, and stay with Hastings.
Thank you again Michelle for all the help on the afternoon of 25/11 !”
Hello Kirsteen, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Llynwen, it's good to see that we could offer you the level of cover that you needed. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
Hi!
Thanks a lot for your review.
We're delighted to hear you're happy with the policy you've chosen.
If there's anything else you need, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
“I have just renewed my car insurance with Hastings. I had found a cheaper, quote with a compareable level of cover on line with another 5 star company and when I informed Hastings of this, after checking that my new quote was offering a similar cover to their original quote, they agreed to match the lower quote.
The whole process was made so much easier as I was able to talk to a real person rather than a mindless, Chatbox AI and their advisor, Marvin could not have been more helpful or pleasant to deal with.
Angela G”
Hi Angela!
Thanks a lot for your review.
It's really amazing to see you've given us a 5 star rating for our service and for how we helped you!
Feedback is really important to us, so please get in touch with us on Facebook or X (formerly Twitter) if you'd like us to share your feedback with the relevant colleague and their leader.
Thanks,
Brendon, Social Media Team.
Hi Muyiwa!
Thanks for the review.
It's great to hear you received quick service.
If there's anything else you need, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. We’d like to look into this and, as long as you’re happy, pass on any feedback to the department.
To do this, please send us a message via Facebook or X (formerly Twitter) and we can discuss this in more detail.
Thanks,
Brendon, Social Media Team
Hi Percy!
Thanks for your review, and taking the time to share your feedback.
We're delighted that you received a prompt service.
If you need anything else, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
Hi Christopher!
It's amazing to see you've given us a 5 star rating for our service!
Thanks for taking the time to share your feedback.
We're glad you found it quick and easy to set up.
If you need anything else, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Henry!
Thanks for your review.
We're so grateful for you taking the time in sharing your feedback.
It's amazing to hear you're happy with us and our service!
If there's anything else you need, please get in touch and let us know.
Thanks,
Brendon, Social Media Team.
