Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“I requested a quote, which seemed acceptable, and arranged cover. However, on receipt of documentation, I found some covers which I believed to be included were not. I therefore rang and informed the adviser of this, and as the cover date was 10 days away, and I was within in the 14 day cooling off period, I did not wish to take out this cover, and requested a full refund. I was advised the company would not reimburse the £20 fee, even though they would not be provided any cover. I believe this is unethical.”
Hi Dorry,
We’re sorry to hear you’re unhappy about being charged the £20 arrangement fee.
As part of buying a policy you’re charged £20 to cover the cost of putting this policy in place. We make it as clear as possible that this is included as well as explaining our other fee amounts — and that they’re non-refundable.
I'm sorry if this information wasn't seen and has come as a surprise because of this. ~Theo, Social Media Team
Hi,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello,
It’s great to see you received the level of service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year – we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
I'm sorry if you struggled to locate a number for us. You can give us a call on 0333 321 9801 if you need help with this policy. ~Theo, Social Media Team
Hi Mandy,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
“Took out home insurance policy on 23 July and I’m still waiting for policy documents to arrived. When taking out the policy I did tick the box for ALL documents to be posted to me.”
Hello Janet,
Thank you for your review, I'm sorry to see that the documents have not yet arrived. Looking at the policy, I can see that they have been posted as requested. If they do not arrive by Friday of this week, please give us a call on 0333 321 9801 and let us know so we can take a look at this for you. ~Theo, Social Media Team
Hello Perry,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Nancy,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Amritpal,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“Purchased the home policy through compare the market
The Hastings quote came in at a very competitive price which included all the cover I required.
Website easy to use.”
Hi Barry,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello Danny,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello, thank you for your feedback and for choosing to leave us a positive review despite having this experience. We'll be sure to pass this on to the relevant team. ~Theo, Social Media Team
“Hastings Direct was by far the best deal for my car insurance. There were extras included in the policy, compared to other companies who were charging extra on top, which made their policy so much more expensive. I would recommend Hastings Direct to anyone.”
Hi Judith,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
