Hi Christopher!
Thanks for the taking the time in sharing your feedback.
We're glad that you've received good customer service with us.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for your review.
It's great to hear you're happy with the cover and we were able to get you a competitive price.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Jonathon,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do allow customers to use a SatNav whilst driving, however interacting with the phone while driving would count as phone usage. We advise that customers set the journey before taking the trip, and if you need to make any amendments to the journey while driving, you would just need to pull over, stop the vehicle, and then adjust the SatNav.
If you’re unhappy with this, then your current policy might not suit you and you may want to consider our other insurance options by going to our website or giving us a call on 0333 999 8911.
Thanks,
Brendon, Social Media Team
Hi!
Thanks for your review.
It's amazing to hear we were able to offer you a product you're happy with at a competitive price. It's also great to hear you found the process simple and easy.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Janet!
We're grateful for you taking the time in sharing your review.
We're so glad we were able to offer you a competitive price that you're happy with!
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Md!
Thanks for your review.
We're glad to hear you're happy with the service.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Wendy!
Thanks for your review.
We're grateful for you taking the time in sharing your feedback.
We're delighted to hear that you receive a good, friendly service.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Aenas,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter). ~Theo, Social Media Team
Hi!
Thanks for your review.
It's great to hear that you received a good level of service, and that we were able to help you.
If you need anything else, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi!
Thanks for the review.
We're grateful for you taking the time in sharing your feedback.
It's great to hear we were able to offer you a good level of service.
If there's anything you need, please let me know.
Thanks,
Brendon, Social Media.
Hi James!
Thanks for taking the time in sharing your feedback.
It's great to hear you found the process easy.
If theres anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Tracy!
Thanks for your review.
We're grateful for you taking the time to share your feedback.
We're so glad that we were able to offer you a competitive price, and we were able to assist you quickly.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Christopher!
Thanks for your review.
It's amazing to see you've given us a 5 star rating for our service.
Feedback is important to us, so please contact us on Facebook or X (formerly twitter) if you'd like us to forward this on to the relevant colleague.
Thanks,
Brendon, Social Media Team.
“Very pleased with the whole process, apart from the cost of my monthly payments that are on the high side especially with 9 years no claims discount I have... hopefully they will go down at renewal stage.”
Hi Tracy!
Thanks for your review.
We're grateful for you taking the time to share your feedback.
We're delighted to hear you received a good level of service throughout the process. In terms of the renewal, we'll send you out a renewal quote within 28 days of the policy expiring. If you'd like to discuss the price then, you can call up our renewals team on 0333 321 9790.
If you need anything else, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Christopher!
Thanks for taking the time to share your feedback.
We're so glad to hear you're happy with the cover, and we were able to offer you a competitive price.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Tommy!
Thanks for taking the time to share your feedback.
We're delighted to hear you've found us helpful and reliable.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
Hi Garry!
Thanks for your feedback.
It's amazing to see you've given us 5 stars for your service!
Feedback is very important to us, please get in touch with us on Facebook or X (formerly Twitter) if you'd like us to forward it on to the relevant department.
if there's anything else you need, please let me know.
Thanks,
Brendon, Social Media team.
Hi Christine!
We're grateful for you taking the time to share your feedback.
It's great to hear you've found us helpful and easy.
If there's anything else you need, please get in touch.
Thanks,
Brendon, Social Media Team.
“I contacted the team to send me the receipt for the payment I made for the home and car insurance policies I have with them. While the team members I spoke to were very friendly, I never received the receipts or invoices. How is it possible that two members in two different departments forget to do exactly the same thing? Now I have to chase them over the phone as there is no email address to communicate. Not nice!”
Hello,
Thanks for your review, we’re really sorry about the poor service you received.
At Hastings Direct, we pride ourselves in delivering great customer service, and it seems we may have fallen short on this occasion. If this still hasn't arrived, you can email us at customersupport@hastingsdirect.com and the advisors there can arrange for this to be sent to you. ~Theo, Social Media Team
Hi Henry!
Thanks for your review.
We're so glad you're happy with the product, and that we were able to offer you a competitive price.
If there's anything you need, please get in touch.
Thanks,
Brendon, Social Media Team.
