Hello Barry, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
“Was happy with the cover, 4 ☆ and a good price. Better than Churchill who I was with last 2 years, the renewal price I wasn't accepting. So overall very happy with Hastings Direct cove for my buildings & contents ins”
“Didn’t tell RAC my car was blocking a roundabout when I phoned you back twice to confirm you knew that, which I was told was in the claim report. RAC were bad as well. They didn’t prioritise it as they didn’t know it was blocking the roundabout and couldn’t get it picked up in 3 hours, police ended up towing it away and it is now in a compound which is charged daily.”
Hi Callum,
Thanks for your review, we’re really sorry about the poor service you received during your claim. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9805), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
“Very easy to apply for insurance cover but I prefer to have the option to ask for a paper copy of the policy and I do not wish to go onto auto renewal.I think these options should be made easily available to you when applying.”
