Hello,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello James,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
“Easy to use online and when I needed to check something on my new policy I could call and speak to a human being. A definite plus for me. He was very helpful and reassured me about telematics”
Hello Peggy,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“Checked out Hastings on a comparison website. They provided plenty of options to help me set up a policy which suited my needs and what I could afford.Hopefully I won't need to make any claims but it's good to know it's there in case I do”
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello James,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Christopher,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Jules,
I'm sorry to see that you had a poor experience and I hope that you have since been able to purchase your policy. If you need any help with this, please give us a call on 0333 321 9829 so our Sales team can help you. ~Theo, Social Media Team
Hi Terry,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
“It was easy to use the website and was very pleased with the Buildings and Contents cover offered. It was a competitive price and am satisfied with my cover.”
Hi,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We’re sorry also that you're unhappy with the cost of cancelling your policy.
When a policy is cancelled, we only charge for the exact numbers of days you’ve been insured for, as well as for any fees that apply. Please visit www.hastingsdirect.com/about-us/our-fees for details of our fees and charges.
You can find a breakdown of the costs of your cancellation (how much you’ve been charged compared to how much you’ve paid so far for your policy) in your policy documents. ~Theo, Social Media Team
“Have had car insurance several times with Hastings, pity they don't reward loyalty with competitive pricing.
You have to leave for a year then go back to get a good deal.”
Hello Gareth,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead. I hope we can offer a competitive renewal on this occasion.
~ Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello Chris,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hi James,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
“Hasting do not addresss you correctley, you didnt correctley address my partner on the insurance policy he had to ring and get it changed as you can not get to the policy untill it is live on the portal even after you sent an email asking to check your policey to see if its correct”
Hello Janet,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future.
If you need any help with the app or online account, please do not hesitate to contact us. Our team will be happy to take a look at this for you. ~Theo, Social Media Team
Hello Mandy,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hi James,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
