Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,194 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 19th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing service from Adam & company, they couldn't be anymore helpful. I would highly recommend this garage to everyone. 10 our of 5 for service.”

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Posted 10 months ago

“Your company is new to me having found you on Compare the market.com but what I've seen so far I like, your phone staff are excellent and quick in answering my questions and I now await to see how your postal service responds to the sending of my documentation.”

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Posted 10 months ago

Hi Jonathan! Thanks for your review, We're so glad to hear you received such a high level of customer service! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“Quick helpful and good deal”

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Posted 10 months ago

Hi Kirit! Thanks for your review, We're so glad to hear that we were able to offer you a competitive price, and that you received such good service! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“good service”

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Posted 10 months ago

Hi! Thanks for your review, It's great to hear you've received such good service, Thanks, Brendon, Social Media Team.

Posted 10 months ago

“Excellent policy totally suiting all of my needs. Easy website to negotiate and extremely pleased with the price.”

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Posted 10 months ago

Hi Jacqueline! Thanks for your review, It's amazing to hear that you're happy with the policy, and that you've found our website easy to use! We're so glad you've insured with us! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“V nice and cooperative.”

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Posted 10 months ago

Hi Basit! Thanks for taking the time to share your feedback, We're so happy to hear that you received such good customer service! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“All insured quickly many thanks”

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Posted 10 months ago

Hi Jazmyne! Thanks for your feedback, It's great to hear you found the process quick and easy! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“I had no problem getting my home insurance.helpfull clear speaking staff.all that one needs.”

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Posted 10 months ago

Hi Christopher! Thanks for your review, We're so glad to hear that you found the process easy! If you need anything, please get in touch, Thanks, Brendon, Social Media Team.

Posted 10 months ago

“Excellent service”

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Posted 10 months ago

Hi Trudy! We're so glad you're insured with us! Thanks for your review, It's great to hear you received such a high level of customer service! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“great service”

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Posted 10 months ago

HI Savita! Thanks for your review, We're happy to hear you received such good customer service! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“Great professional services”

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Posted 10 months ago

Hi Barry! We're so grateful for your feedback, It's great to hear you received such a high level of customer service, If you need anything else, please reach out, Thanks, Brendon, Social Media Team.

Posted 10 months ago

“The person I spoke to when enquiring about an additional drive on my policy was very argumentative and not very helpful. This may make me look elsewhere for my car insurance”

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Posted 10 months ago

Hi Terry,  Thanks for your review, we’re really sorry about the poor service you received and to hear that this led to the cancellation of your policy with us. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion. We've located your policy and will feed this back to the advisor's team leader with the intention of improving how they handle calls of this nature going forward. Thank you for having been insured with us and I hope that you have since been able to find suitable cover for your vehicle. ~Theo, Social Media Team

Posted 10 months ago

“The website was easy to navigate. Although I manage my policy on line I requested a paper copy of the policy which I received within 5 says”

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Posted 10 months ago

Hi Di! Thanks for your feedback. It's amazing to hear that you find the website easy to navigate, and that you received the documents when you needed them! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“straight forward - easy to use”

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Posted 10 months ago

Hi Scott! Thanks for taking the time to share your feedback. We're so happy to hear that you found the process easy and straightforward! Thanks, Brendon, Social Media Team.

Posted 10 months ago

“website easy to use”

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Posted 10 months ago

Hi Dorotea! Thanks for your review. We're so glad to hear you find the website easy to use! If you need anything, please reach out. Thanks, Brendon, Social Media Team.

Posted 10 months ago

“good value home basic insurance online”

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Posted 10 months ago

Hi Kiritkumar, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 10 months ago

“I bought a policy with another insurer then saw Hastings Direct was £200 cheaper, it was a no brainer.”

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Posted 10 months ago

Hello, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team

Posted 10 months ago

“Positive - good price and policy content Negative- Poor and confusing communication. Difficult to contact via email. Telephone calls take ages to answer.”

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Posted 10 months ago

Hello Janet, Thank you for your feedback, I'm sorry if you have struggled to reach us. Going forward, you can also speak to us via Facebook or X (formerly Twitter). We'll do all we can to help you. ~Theo, Social Media Team

Posted 10 months ago

“My box arrived in days and easy to set up.”

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Posted 10 months ago

Hello Tracy, I'm glad you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team

Posted 10 months ago

“Good price easy to deal with?”

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Posted 10 months ago

Hello, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team

Posted 10 months ago

Hastings Direct is rated 4.2 based on 50,194 reviews