“Policy not in effective yet so cannot really comment, I hope that I do not have to claim but if I do and the customer service so far continues to be as good I shall be pleased. Thank you Hastings.”
Hi Christopher,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Jonathon,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Christopher,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I have not been able to find where to cancel the auto renew. When booking it said it was on the next page. I could not find it. In the app I cannot find it. I am quite distressed by this. Could you do this for me please”
Hi Janet,
All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive.
It’s easy to change this at any time throughout the year, in the app, or by contacting our renewals team on 0333 321 9790. You can read more about automatic renewal in your renewal documents.
Thanks,
Nicole, Social Media Team
Hi Martyn,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Andrzej,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Callum,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Krysztof,
Thanks for your review.
We’d love to know why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us a message via Facebook or X (formerly Twitter).
Thanks,
Nicole, Social Media Team
Hi Jacqueline,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Alistair,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Janet,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“I took a policy which required the use of a tracker - which was fine.
After 6 weeks I received an email explaining that they were canceling my policy because of my poor driving score - this surprised me as I had NOT DRIVEN THE VEHICLE once.
The problem was because I had not marked myself as a passenger.
This is totally understandable but the instructions I received were not clear - the app requires multiple actions to do this and there was NO WARNING OR OTHER NOTIFICATION that I wasn’t using the app correctly
When I explained the situation (and could demonstrate that I was unable to drive throughout the period in question) they literally said ‘too late - we’re cancelling’
So screw you Hastings - BAD SERVICE- UNHAPPY CUSTOMER.”
Hi Andrew,
Thanks for your review, we’re sorry to read about the cancellation of your policy.
We normally cancel a policy when the conditions of your insurance haven’t been met. You should’ve received a few notifications in advance of the cancellation explaining what was happening and what actions to take to prevent this happening. I'm sorry if this wasn't seen.
If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Hi Branwell,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“After weeks of frustration trying to recover my money, I felt completely defeated. Nothing was working. Then I found Alpha recovery firm, and everything changed. They were kind, knowledgeable, and quick to respond. They didn’t just they took the time to explain the process and kept me informed the whole way through. With their help, I recovered money I thought was gone forever. I honestly can’t thank them enough”
“Bit concerned reviews are mainly about pricing and getting the insurance.
No real experiences of how the company respond if someone unfortunately does need to make a claim.
Surely its vital to have reviews about how well the staff respond to any problems, how easy it is to make contact with them etc. Also, how well they respond and support the customer . Basically do they deal will claims efficiently and painlessly?”
Hello Julie,
Thank you for your review and for choosing to purchase your policy with us. I hope that you are not involved in an accident or claim, however should the worst occur we'll do all we can to help you. You are welcome to email us at customersupport@hastingsdirect.com if you have any questions about your cover or you can read information on our website about our claims process. ~Theo, Social Media Team
Hi Chukwudi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
