“Service was high quality all information was passed on and questions answered colleague was professional at all times and had excellent knowledge.. cost was good Would use Hastings Direct again.”
Hello Robert,
It’s great to see you received the level of service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year – we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hello James,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Chris, I'm glad renewing your policy with us was so simple and that we could do so at a competitive price. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello Louisa,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“I was happy to take another year with Hastings but found the same policy online much cheaper. The policy is a good comprehensive one but Hastings should be offering their best prices straight away to keep customers.”
Hello Terry,
We’re sorry to hear you’re unhappy with the price of your renewal.
Please note, Hastings direct as a broker has no contact with the renewal until the customer contacts them to discuss it. This is why we ask you to contact us if you are unhappy with the price the underwriter has provided so it can discussed and we can see if the price can be improved. Without the customer's authority, we cannot amend the policy or apply any of the tools we use to hopefully get a better price. ~Theo, Social Media Team
Hello James,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Robert,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello,
I'm sorry to see this is the case and I hope that you have since been able to resolve this. Thank you for insuring with us and please let us know if you need any help with your policy. ~Theo, Social Media Team
“I changed my car insurance to Hastings as a result of searching on a price comparison site. The original quote was going to save me £150 but, as I have an older vehicle, I decided to wait a few days until putting it through an MOT in case it neaded major work and I chose to change the car instead. Fortunately, it passed so I immediately went online to renew the insurance. However, as there were just 2 days to go until my previous polcy expired, the price had gone up by £50. I tried another comparison site and reduced it by £22 but still more that the original quote. That increase is the only reason that I didn't give a score of 5 out of 5.”
Hello, thank you for your feedback and for choosing to leave us a positive review despite this increase in price. Please let us know if you need any help with your policy going forward. ~Theo, Social ~Theo, Social Media Team
Hello Martyn,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“Been a customer using Hastings direct for a few years and never had any problems that they can't help me with. Using their multi car policy helps keep costs down.”
Hello,
It’s great to see you received the level of service you deserved and that we could offer you a competitive price. Thank you for choosing to insure with Hastings Direct this year – we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Sally,
Thank you for your review, I'm sorry to see that you struggled to reach us and get the help you need. If you have any questions about your policy you can also send us a message on Facebook or on X @HastingsDirect. We'll do all we can to help you. ~Theo, Social Media Team
Hello,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello James,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
