“Use hastingsdirect.com, for my home insurance, as my current provider, renewal come in way over , what I expected to pay , use a comparison site to compare different quotes, hastingsdirect.com was very good value and competitive, as they hold my car insurance also, got a extra 10 % off , also I can log in to my Hastings account, and view both of my policies in one place, being a person of the older generation, I like to have my documents printed and sent to me , which they can do for me .”
Hi Martyn, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
“Downloaded and install the app immediately to ensure I was complying. I’ve still received no tab after 10 days and two separate chases.
I’m now being told my policy cancel in seven days if I don’t link my app to the tab that I’m yet to receive. I’m really not sure what I need to do, but I don’t think this is a good service given that I’ve tried to do everything I can to ensure that I get the tab on time.”
Hello Scott,
Thank you for your review, I'm sorry to read about the experience you're having. Looking at the policy, I can see that steps have been taken to help and ensure the policy isn't affected until the tab arrives. Please keep us updated and let us know if it doesn't arrive within the relevant time frame so we can help you further. ~Theo, Social Media Team
Hello Gareth, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team
Hello, I'm glad purchasing your policy with us was so simple and you got the customer service you deserved. We appreciate your feedback and thank you for insuring with us this year. ~Theo, Social Media Team
Hello Betty, thank you for choosing to insure with Hastings Direct this year. We hope you have the best possible year with us. ~Theo, Social Media Team
Hello Kerry, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hello Evelyn, I'm glad this was such a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share this and for choosing to insure with Hastings Direct. ~Theo, Social Media Team
Hello, thank you for your feedback concerning this.
Please remember, the Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
Hi Henry, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
“Conflicting advice from phone handlers … one said the discount on house insurance only applied if I had multi vehicle motor insurance.
When I phoned in again another told me that discount was already applied on the quote but when I asked for the difference in £ she didn’t know !!!!
Not impressed but managed to get £20 off by going to the Go Compare website rather than using your own people”
Hello Jacqueline,
Thank you for your review, I'm sorry that your experience wasn't straight forward. We're unable to look at the policy and price here but if you have any further questions about this, please email us at customersupport@hastingsdirect.com so we can take a look at this for you. ~Theo, Social Media Team
Hello Janet, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
