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Hastings Direct Reviews

4.2 Rating 50,194 Reviews
81 %
of reviewers recommend Hastings Direct
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Martyn Gregory
Verified Buyer
“Good priced comprehensive insurance, covered all my needs.”
Helpful Report
Posted 10 months ago
Hi Martyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“Easy buying a policy but not having made a claim how do you review it?”
Helpful Report
Posted 10 months ago
Hello, I'm glad this was so straightforward. We are interested in improving all aspects of the customer's journey from sales to cancellation. As a result, we ask for feedback which we really appreciate. Thank you for insuring with us this year. ~Theo, Social Media Team
Posted 10 months ago
Chukwuemeka Aniukwu
Verified Buyer
“Very good”
Helpful Report
Posted 10 months ago
Hi Chukwuemeka, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Letitia Chester
Verified Buyer
“Quick and easy to find the policy right for me, worked out better value than my previous insurer.”
Helpful Report
Posted 10 months ago
Hi Letitia, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Jonathan Francis
Verified Buyer
“I took out a motorcycle policy having be advised and promised that it would be possible to add additional motorcycles to the policy as this was my expressed clear intention. On attempting to add a second motorcycle I was told that the underwriter would not permit this or offer cover. No alternative policy or solution was offered by Hastings and therefore I had to take out an alternative policy elsewhere.”
Helpful Report
Posted 10 months ago
Hi Jonathan, Thanks for your review, we’re really sorry we couldn't offer you a quote. While it is something that we offer, a quote still needs to be done to see if the underwriter will provide cover for this. When we work out the price of our policies, we consider various policy details and the risk associated with these. If the information on your policy changes, the risk associated with this can change too, and sometimes this means your underwriter can’t offer cover. I regret that we couldn't offer you cover on this occasion and I hope that you have since been able to find suitable cover for your bikes. ~Theo, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“Very clear information and no pressure to have anything you don’t need.”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Henry Porter
Verified Buyer
“Good price and customer service”
Helpful Report
Posted 10 months ago
Hi Henry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“It was very easy to take out my car insurance at a very competitive price.”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Gareth Jones
Verified Buyer
“straight forward,no problem,recomended”
Helpful Report
Posted 10 months ago
Hi Gareth, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Callum Sinclair
Verified Buyer
“User friendly and very simple to use , also good price compared to others”
Helpful Report
Posted 10 months ago
Hi Callum, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Holly Roberts
Verified Buyer
“Excellent service”
Helpful Report
Posted 10 months ago
Hi Holly, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Jacqueline Jones
Verified Buyer
“Well as a new member I can only comment on my purchase of the policy..all in all seems great, easy to purchase online and good price for alot of benefits”
Helpful Report
Posted 10 months ago
Hi Jacqueline, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“It might be "Confused.com" some other options in some fields were lacking options.”
Helpful Report
Posted 10 months ago
Hello, Thank you for your feedback and review concerning this. We really appreciate it and we'll ensure it is passed on to the relevant team for you. Thank you for insuring with us and I hope you have the best possible year with Hastings Direct. ~Theo, Social Media Team
Posted 10 months ago
Grenville Davies
Verified Buyer
“Great service, easy to deal with and a very competitive price.”
Helpful Report
Posted 10 months ago
Hi Grenvile, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
E Butler
Verified Buyer
“Easy to use service”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Ernest Opoku
Verified Buyer
“It’s helped me improved in my driving”
Helpful Report
Posted 10 months ago
Hi Ernest, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“Offered a comprehensive package at a good price. Easy to add things on which are essential to me like a hire car.”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Ankit Dua
Verified Buyer
“Hastings insurance company is vert good I am very satisfied with this insurance company”
Helpful Report
Posted 10 months ago
Hi Ankit, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Jenny Raper
Verified Buyer
“Good price”
Helpful Report
Posted 10 months ago
Hi Jenny, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team
Posted 10 months ago
Krittisha Manivannan
Verified Buyer
“I was refunded a month's payment twice by accident when switching to a different plan, and have now been given a notice to pay due to a payment not gone through”
Helpful Report
Posted 10 months ago
Hello Krittisha, Thank you for your review, I'm sorry to read about the poor experience you've had and to see that this ended with the cancellation of your policy. I appreciate the frustration this would have caused you. I hope that you have since been able to find suitable cover for your vehicle. If you believe that this has been poorly or incorrectly handled and you want to make a formal complaint about this, please give us a call (on 0333 321 9801), send us a letter or fill out our online form found on our website here:(https://www.hastingsdirect.com/about-us/customer-complaints/). Once we’ve logged your complaint, we’ll get back to you within five working days. ~Theo, Social Media Team
Posted 10 months ago
Hastings Direct is rated 4.2 based on 50,194 reviews
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