Hello Robert,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“Been with them for 2 years never had a clam went to insure new bike after 1 hour on phone I was told thay can't insurance my bike and cancelled my insurance so I went online and I got insurance with Hastings I always pay my insurance for the year they did that last year so I lost my ncd waste of time”
Hi James,
Thanks for your review, we’re really sorry we couldn't offer you cover on the old policy. We consider all your policy details when they are provided so we can provide you with a price. It may be the case that on this occasion the quote details cannot be covered because of our acceptance criteria and the perceived risk being too high for our underwriters. I am very sorry that this is the case and I'm glad you were able to find suitable cover for your bike in the end. ~Theo, Social Media Team
Hello Osemudiame,
It’s really lovely to see your feedback. Thank you for taking the time to share this with us, we truly appreciate it. ~ Theo, Social Media Team
Hello,
It’s great to hear you received the level of service you deserved. Thank you for choosing to insure with Hastings Direct this year, we truly appreciate it. If you ever need anything, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Chris,
It’s really lovely to see your feedback. Thank you for taking the time to share this with us, we truly appreciate it. ~ Theo, Social Media Team
“Hasting's has an awfully undeserved rep for its blackboxes. As a young driver, I went with ComparetheMarket, which I chose solely for the sake of liking meerkats. My first quote was under £1400 a year, for an Audi A3 with a blackbox. Everyone panics because blackboxes are supposed to be horrible little things, but Hastings, these are genuinely sensational. No curfew, no strict policies, they are genuinely the best telematic insurance provider to go with. Amazing from this company to be honest.”
Hello Lukas,
Thank you so much for your feedback and for leaving us a five-star review, it really means a lot. Please let us know if you have any questions about your cover and I hope you have the best possible year with us. ~ Theo, Social Media Team
Hi Albert,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello Christopher, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
Hi Kerry,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
“Everything great apart eom the app. Can't access policy documents at all on it. Had to phone and ask how I could check the details before the policy starts. Nice colleague directed me to the website instead of the app where my documents were easily accessed. Bit pointless having an app that doesn't work properly.”
Hello Kirstie,
Thank you for your feedback.
I'm sorry to see that this app isn't working as it should. If this is still the case, please delete the app, clear the cache on your device and then re-download the app. This has been found to fix the issue.
If this fails, please contact the Customer Service team on 0333 321 9801 so they can take a further look at this for you. ~Theo, Social Media Team
Hello,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Daisy,
I'm sorry to see that this isn't working as it should. If this is still the case, please delete the app, clear the cache on your device and then re-download the app. This has been found to fix the issue.
If this fails, please contact the Customer Service team on 0333 321 9801 so they can take a further look at this for you.
Did you have any further questions or is there anything else I could help with? ~Theo
Hi James,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Christine, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
