Hi Connor,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I bought the Car Insurance Policy online and the process was quick. The only problem I had was not being able to contact a 'human' to assist with some queries like ability to add a Landline number and turning off 'Auto Renewal' (althogh the system says it can be done but option was not available). I am not sure if Hastings would charge me if any changes made over the phone is chargeable.”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Wendy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“My Sons first year of driving with a policy that includes a black box. He is at university without his car. I told Hastings the dates he was expected home at Christmas via a message in the Hastings App. Hastings cancelled the insurance policy that was 9 months old as they said they had no messages and no driving data. I proved that I sent the messages by sending them screen shots. They said the policy is still cancelled as they had no driving data as the blue tooth was turned off. They told me that because I had sent them a message via their app, that meant the black box did not register the driving for my son as only one person should use the app, the driver and not me the named driver for sending messages.
So their app has caused this problem that the miles driven over 2 weeks at Christmas were not recorded by the black box and yet they penalise my son by cancelling his policy. The policy had only 3 more months and he would have earned a whole year no claims bonus. Instead they cancel it blaming my son for no driving data even though they said this was caused by 2 people using the app. If you listen to their phone call message it tells you to use the app to message.
Please take good care if you take this policy. It is unfair and Hastings are unjust. I would definitely not recommend it and you are paying a lot of money to insure a young driver and they are ruthless and just cancel it, they do not care.”
Hello Sam,
Thanks for your feedback, we're really sorry to hear about your experience and to see that the policy has been cancelled.
If you think that in light of the attempts you made to contact them team, that the policy was incorrectly cancelled and you would like to make a complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hello Christopher, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hi,
It’s great to hear you received the level of customer service you deserve, thanks so much for taking the time to share your positive experience with us. ~ Theo, Social Media Team
Hi,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
“Hastings direct is my first time insurance,
I feel it's good,not only good very good,good price,affordable price,good facilities,I will suggest to my friends also”
Hi Gredy,
It’s great to see we could provide the level of cover you needed at a competitive price. Thank you for taking the time to leave us a five-star review, we really appreciate it. ~ Theo, Social Media Team
Hello Alistair,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello Poppy,
Thank you for contacting us and I'm sorry to see that you're not having the best experience with the Youdrive policy.
Please note, we ask that you do not give the paired phone to passengers while the car is moving as this can impact the score. The app only recognises use not the user. If you use Bluetooth controls to change the screen, while the car is driving, this could also impact the score.
If these aren't being done and the issue continues, please give the team a call on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
Hello Jerzy,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hello Barry,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Roger,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Winfred,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hi Ashar,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
