Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as it is clear what kind of policy this is. I regret that this information wasn't seen and we'll pass this feedback on to the relevant team.
If you’d like to check out our other insurance options, head to our website or give us a call on 0333 321 9801. ~Theo, Social Media Team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Dawit,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Louise,
Thanks for your review, I'm very sorry to see that you had a poor experience with us.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can help you. ~Theo, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I found this very easy to sort out changing my car insurance. It was very quick to arrange and seems very professional. All in all, at the moment it’s a 10/10.!!”
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello Callum,
I’m sorry to read about the cancellation of your policy.
We normally only cancel a policy when the conditions of your insurance aren’t met. You should’ve received a notice email or letter explaining why we were cancelling your policy, and the date it would happen.
If you didn’t see these, or think your policy was cancelled incorrectly please call our YouDrive team on 0333 321 9801. ~Theo, Social Media Team
Hi Sujith,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Vicky,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Danny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Sally,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Todor,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I had a very serious issue with Hastings Direct during an active motor insurance claim.
I was repeatedly told my vehicle was in secure storage under safeguard and would remain there until the claim was resolved. Without my knowledge or consent, the safeguard was removed and the car was sold before settlement was agreed.
I only discovered this after receiving a parking penalty notice. DVLA later confirmed the storage company had registered itself as keeper, again without my knowledge.
The situation involved months of poor communication, conflicting information, and a complete lack of control over third-party agents. I had to spend a huge amount of time contacting the insurer, Hastings, the storage company, DVLA and the council just to understand what had happened.
The Financial Ombudsman Service investigated twice and upheld my complaint twice, confirming the vehicle was sold without permission and that the handling of the claim was unfair. Compensation was awarded, but the stress and loss of trust can’t be undone.
Based on my experience, I would not recommend this insurer.”
Hi Joe,
Thanks for your review, we’re sorry you weren’t happy with our service on this occasion.
Providing our customers with the best possible experience is always our top priority – especially when it comes to making a claim.
If you’d like to discuss this further or have any questions, please call our Claims Team on 0333 321 9800.
Thanks,
Nicole, Social Media team
“When looking for a new new car policy the Hastings site is easy to follow, well set out making everything easy to understand and completion of the quote process was equally easy to complete. Plus the quote provided was far less than the renewal quote by my present company.
Once having decided to select Hastings, the completion process, download of documents and the final process was done in an effective and professional manner.”
Hi Agnes,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Dorothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Called customer service number today to notify change of address, having been on hold for 10 minutes the operator requested that I get authorisation to give details as my wife is policy holder, I named driver. I had to go up to call through the bathroom door as she was in the shower ! Now I can speak to her, we cannot give change of address details over the phone only on - line through app.! How b---- y ridiculous & an example of typical bad customer duty of care & protocol gone wrong. Hastings,please realise we all do not want to be on line robots!”
Hi Neil,
We’re sorry to hear you’re unhappy with our data protection checks.
Whenever we speak to a customer, we must complete verification and identification checks. These are in line with data protection legislation that keeps people’s information safe and secure.
We also have a duty of care to make sure we’re only speaking to the policyholder or an authorised person. This makes sure we don’t discuss policy details with someone who shouldn’t know them — or make changes they’re not allowed to ask for.
If you think we’ve made a mistake, or you hold a Power of Attorney or deputyship document, please use the details at www.hastingsdirect.com/contact-us to get in touch.
Thanks,
Nicole, Social Media team
“Incorrects Price stated for last year's insurance in renewal offer. The figure was for last years's initial quote, which i did not pay. This suggested the increase was less than it actually was, and i complained when i discussed my renewal. A repeat of inaccurate info on the next renewal quote = i go elsewhere without further discussion, so i suggest you ensure this error does not happen again.”
Hi Timothy,
I’m sorry to hear you’re unhappy with the price of your renewal, but we’d love to keep you as a customer.
We’re committed to offering competitive renewal prices. That’s why, based on the same details, your renewal quote will never be more than the price of a new customer quote from us. Please visit www.hastingsdirect.com/car-renewal-what-to-expect for more information.
If your details have changed, or you want to discuss your quote in more detail, please call our Renewals team on 0333 321 9790.
Thanks,
Nicole, Social Media team
