Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Poor service and managment then you later go on to cancel and inform me TWO DAYS after cancellation. Leaving me and my car for those two days at risk. I have since made a complaint but since only received bot responses. Leave well alone. Went to Sheila's Wheels instead.”
Hello Jaqui,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time.
We appreciate that your complaint hasn’t been resolved yet. We just want to make sure we’ve looked into it thoroughly to give you the best outcome. Please note that in line with the FCA guidelines the team has 8 weeks to resolve your complaint. The vast majority are resolved well within that time.
If you need to discuss this urgently, please call our Complaints team on 0333 999 8904 and they can update on the status of your complaint. ~Theo, Social Media Team
Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello,
I'm sorry to see that this is the case and I appreciate the frustration this would cause. We would like to take a look at this and work to help you. So we can do this, please give us a call on 0333 321 9801 and our team will do all they can to help. ~Theo, Social Media Team
Hi Chris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Jonathan,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Kelly,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Valerie,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Tommy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“SUPERB !! Thank you Hastings SO MUCH for the efficient & informative process signing up with you online, and straight forward process to complete and be covered! What a difference that makes, and so stress free. Keep up the amazing service you provide!”
Hi Louise,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Annette,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hello Kirstien,
Thanks for your review, we’re sorry you’re unhappy with the terms of your YouDrive policy.
A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We do ask that you read the terms before you buy the policy as it is clear what kind of policy this is and what is required. If you’d like to check out our other insurance options or cancel this policy, please give us a call on 0333 321 9801. ~Theo, Social Media Team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Stuart,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Chris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Having extended my policy to cover a replacement car, it took it to it's natural end date. Having then received numerous e-mail communications telling me that my old vehicle car would be renewed on 16th Jan 2026. beacause fo this I contacted Hastings by phone to put the matter right and renewed my Hastings policy there and then and paid for the new ploicy for the next year commencing 16th Jan.
I have had constant e-mails informing me that my ploicy will be renewed automatically on the 16th whic I have ignored because I thought evey thing had been taken care of. Today I received yet another e-mail telling me money will be taken to renew a policy I have already paid for.
I have no confidence that every thing is going to be alright so I spent 30 minutes trying to contact on line and by phone, anotherpart fo My life I will never get back.
For something that should be so simple it has caused stress and severe frustration an I have no confidence it is all over yet.
When I view my account online I see I have two policies on the same and payment about to be taken.
Is ther no end to the gross incompetence that exists within Hastings.
The next 48 hours will determine if I cancel the policy and cease all business with the company”
Hello Peter,
Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. Looking at the policy reference you provided, I can see that this is in place and due to begin on the 16th of January 2026. If you would like us to take a look and ensure everything is in place, please send us a message on Facebook or X, @HastingsDirect so we take a look at this for you. ~Theo, Social Media Team
