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Hastings Direct Reviews

4.2 Rating 51,453 Reviews
81 %
of reviewers recommend Hastings Direct
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Denise Townsend
Verified Buyer
“Good value. Easy to do.”
Helpful Report
Posted 10 months ago
Hi Denise, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Melvyn Sjurseth
Verified Buyer
“Hastings Direct give me a good deal this year. Beat my present insurance by £236.27, they also give me better deals for windscreen, courtesy car and a few more policy benefits. Stuck with a high premium ring Hastings Direct.”
Helpful Report
Posted 10 months ago
Hi Melvyn, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Christopher Cheal
Verified Buyer
“Yes up to now rate you at 5 very impressive”
Helpful Report
Posted 10 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“The caller put in an incorrect start date for my insurance to start from that which I had stated. On cancelling my previous insurance I was told that I would revive a refund of £35 to which I was later told on the same call it would be £33 and the actual refund was £28!! I could not be bothered to call to enquire as I had previously been on the call 1 hour and 40 mins to which I just don’t have the time”
Helpful Report
Posted 10 months ago
Hello, Thanks for your feedback, we're really sorry to hear about your experience. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We hope that the correct refund has since been given to you. If not, please send us a message via Facebook or X (formerly Twitter) so we can take a look at this. ~Theo, Social Media Team
Posted 10 months ago
James Stacey
Verified Buyer
“Very straightforward online.”
Helpful Report
Posted 10 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
James H Sproat
Verified Buyer
“Good price,very helpful with my minor issuse.”
Helpful Report
Posted 10 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Barry Maggs
Verified Buyer
“Brilliant around”
Helpful Report
Posted 10 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Christine Beale
Verified Buyer
“Having been with Hastings previously I saw there prices were acceptable so accepted the offer to begin a new year commencing September 2025”
Helpful Report
Posted 10 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“Very easy to navigate through the questions and easy to understand”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Hosay Sidique
Verified Buyer
“Very clear and easy process”
Helpful Report
Posted 10 months ago
Hi Hosay, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“using a comparison website I was able to determine that Hasting Direct quotations were competitive so once I'd checked the cover against my existing car policy I was happy to proceed”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Louis Johnson
Verified Buyer
“Quote given via Go Compare website not honoured. Go Compare site says saved quote for customer to return to but price higher when quote actioned.”
Helpful Report
Posted 10 months ago
Hello Louis, Thank you for your review, I'm sorry to read about the increase in price. I'm afraid our quotes are impacted by live pricing. As a result, the time and date the quote is purchased can impact the cost of your policy. I regret that on this occasion it didn't result in a reduction and thank you for insuring with us despite this being the case. ~Theo, Social Media Team
Posted 10 months ago
Boguslaw Wilczek
Verified Buyer
“Excellent communication. Low premium. Highly recommended.”
Helpful Report
Posted 10 months ago
Hi Boguslaw, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Alistair Stewart
Verified Buyer
“Confusing letters sent out confirming cancellation of cover. Cancellation as a result of the opening of new cover need to talk to one another. There should be one letter confirming the cancellation of one policy and the consequence opening of new cover.”
Helpful Report
Posted 10 months ago
Hello Alistair, Thank you for your review and feedback concerning this. We'll be sure to pass this to the relevant team as we can appreciate the confusion that can be caused during this time once the old policy ends. We appreciate you raising this with us and we hope you have the best possible year with your new policy. ~Theo, Social Media Team
Posted 10 months ago
Gareth Porter
Verified Buyer
“Very good pricing, easy enough to complete the forms”
Helpful Report
Posted 10 months ago
Hi Gareth, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Sabesh Rajagopalan
Verified Buyer
“Good online service.”
Helpful Report
Posted 10 months ago
Hi Sabesh, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
James Smith
Verified Buyer
“Very easy to obtain a quote that was competative and reasonable. The cover offered was similar to my previous insurer.”
Helpful Report
Posted 10 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Hi James, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Kuruvilla Mathai
Verified Buyer
“Arranging the policy was easy, they have sent me the documents by post, which is appreciated.”
Helpful Report
Posted 10 months ago
Hi Kuruvilla, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Timothy Vacher
Verified Buyer
“It was what I wanted at a price I liked. And was easy to complete.”
Helpful Report
Posted 10 months ago
Hi Timothy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Tristen Galloway
Verified Buyer
“So far so good The box is in the car and all set up”
Helpful Report
Posted 10 months ago
Hi Tristen, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Hastings Direct is rated 4.2 based on 51,453 reviews
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