Hello James,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
“I had to speak with a lady regarding some unexpected additions to my new policy - soft copy of policy and auto renewal.
She arranged a hard copy and removed the auto renewal.
Excellent service.
What is poor is to be given such an unecessary and hidden condition without choice.”
Hello, thank you for your feedback and for choosing to leave us a positive review. All policies are set to automatically renew unless you tell us. We do this so you’re never uninsured and so that if you forget to give us a call, you can still legally drive. I'm sorry if this wasn't clear. ~Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hi Lewis,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Robert,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Kenny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Emily,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“After getting my renewal for this year it had more than doubled , I questioned them the knocked of £104, i declined and cancelled went on the internet found numerous prices, but Hastings came out top for exactly the same policy I had had before, so I did it online all done and dusted, very happy saved some money, but most importantly comfortable without worries. The after sales correspondence from Hastings is simple to understand. One very happy customer.”
Hi Henry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Hastings sent me a renewal quote that was more than last years policy (of course), but one hundred pounds more than the same policy through Money Supermarket. What happened to customer loyalty? And then after I took the cheaper renewal they haven't sent me any paperwork, but did send me two additional renewal invites. Crazy!”
Hello Barry,
Thank you for your feedback.
As a broker, Hastings Direct provides a number of different policies, each having different levels of cover. As a result, it is possible that prices can vary internally and at times you can go online and find a more competitive price. In this situation just give the renewals team a call and they can try and match the price if the details of both quotes are the same.
I can see that documents for the new policy have been emailed to you in line with the delivery method chosen when the policy was purchased, so they will arrive in an online account. If you would like this posted, please give the team a call on 0333 321 9801 and they can arrange this for you. ~Theo, Social Media Team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Janet,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Easy process and used before but quoted £404 on compare the market. Clicked go to provider and it jumped £60 for no reason. Was told this can happen with no real reason why. Seems odd offering a price on compare the Market to not be able to stand by it”
Hello James,
Thank you for your review and I'm sorry to read about the increase in price. We're unable to look at the online quote here but we'll feed this back to the relevant team so they can look into this further. Thank you for choosing to insure with us this year despite having this experience. ~Theo, Social Media Team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Barry,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“i found the site easy to navigate , the price quoted competative , however, i would have appreciated the chance to receive a written quote in the post as i find it easier to study as a 86yr old with limited use of my lap top.”
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
