Hastings Direct Reviews

Name: Hastings Direct
Address: Conquest House, Collington Avenue, Bexhill-On-Sea, East Sussex
Rating: 4.17

4.2 Rating 50,954 Reviews

81 %

of reviewers recommend Hastings Direct

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Hastings Direct 5 star review on 4th March 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've just come back to Hastings and happy to do so as I never had any problems with them previously.”

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Posted 10 months ago

“Passed from department to department for over an hour before eventually resolving the situation.”

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Posted 10 months ago

Hello Sandy, Thank you for your review, I'm sorry to read about this and to hear it took so long to get the help you need. I can appreciate the frustration this would have caused. Going forward, you can email us at customersupport@hastingsdirect.com as an alternative to the phone or you can send us a message via Facebook or X (formerly Twitter). We'll do all we can to help you. ~Theo, Social Media Team

Posted 10 months ago

“Very easy to use website”

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Posted 10 months ago

Hello Jenny, I'm glad this was a simple and straightforward process. Thank you for taking the time to share your feedback with us. ~Theo, Social Media Team

Posted 10 months ago

“Easy to do and got a great price for what I needed . My husband has his car insurance with them at a great price .”

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Posted 10 months ago

Hi Jacqueline, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team

Posted 10 months ago

“Wry unhappy with the sirvis”

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Posted 10 months ago

Hello Tracy, Thanks for your review, we’re really sorry to read about the poor experience you've had. At Hastings Direct, we pride ourselves in delivering great customer service, so I regret if we have fallen short on this occasion. We’d love to know why you gave the rating you did and if there’s anything we can do to help you. If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please send us an email at customersupport@hastingsdirect.com so we can help you. ~Theo, Social Media Team

Posted 10 months ago

“Satisfied with the quote and service received, thank you.”

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Posted 10 months ago

Hello Arthur, it's good to see that you got the customer service you deserved and that we could offer you a competitive price. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 10 months ago

“First class service”

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Posted 10 months ago

Hello Harry, it's good to see that you got the customer service you deserved. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team

Posted 10 months ago

“very happy with my quote ☺️”

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Posted 10 months ago

Hello, I'm glad we were able to offer you a competitive price this year. Thank you for insuring with Hastings Direct. ~Theo, Social Media Team

Posted 10 months ago

“If I was able to give a lower rating I would. Today I was refused a renewal citing crime in my area for my make and model of car, however there is no increase on investigation, reading other reviews I am not alone of being refused a renewal. Yet I can apply as a new customer with an upfront payment. Highly recommend you don't deal with Hastings Direct if this is how loyal customers are treated.”

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Posted 10 months ago

Hi Ian, Hi, Thanks for your review, we’re really sorry we couldn't offer you a renewal quote. We’re really sorry we couldn't offer you a renewal quote. We consider all your policy details when working out a price and on this occasion we’re unable to offer you one. Also, this doesn’t mean you’ve been refused insurance, so when you shop around, make sure you answer ‘No’ to that question. We hope we can offer you a price in the future. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Very quick and helpful.”

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Posted 10 months ago

Hi Barry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Over all the cheapest I could find but had fantastic cover all round and you can choose how much you pay voluntarily”

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Posted 10 months ago

Hi, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Easy to use”

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Posted 10 months ago

“Very good always”

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Posted 10 months ago

Hi Kerry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“My decide does not work and I emailed about a week ago for help and no one got back to me at all”

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Posted 10 months ago

Hi Poppy, Thanks for you review, we're sorry to hear that you are having issues with the device. If you responded back to the email we sent, it is a unmonitored inbox, so we would not get this. You would need to contact us by calling us on 0333 321 9801, and the team can check what is happening for you. If you have already done this, that is fine and we shall be helping with this. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Very good +++++”

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Posted 10 months ago

“Easiest application for insurance I have ever had. Well done.”

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Posted 10 months ago

Hi Melvyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“I have found Hastings Direct to be fair and honest”

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Posted 10 months ago

Hi Harry, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“Easy to use site. Very helpful customer service.”

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Posted 10 months ago

Hi Jenny, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

“It was easy to find the product I was looking for.”

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Posted 10 months ago

“Hastings Direct offered a great competitive car insurance for myself, the process was easy to undertake and I am in total control with my Hasting Direct account.”

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Posted 10 months ago

Hi Mervyn, Thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. If there’s anything else you need, just get in touch and let us know. Thanks, Nicole, Social Media Team

Posted 10 months ago

Hastings Direct is rated 4.2 based on 50,954 reviews