Hi Martyn,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
Hi Danny,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks,
Nicole, Social Media Team
“Hello my name is Serkan Tuncel I been with Hastings direct more than 7 years. Recently I had incident wasn’t my fault and they wrote off my car. And they valued my car only £1100 for Nissan micra. Mine was worth 2k recently changed clutch fuel sensonr long mot and serviced. My car was cat N before they put £700 down from car because of the cat n before. I know insurance do for cat S but not for cat N. They just send me second offer was same I didn’t accept it. Let’s see what happens I won’t accept that offer. Cause I can’t not find car for £1100 same as mine.”
Hello Serkan
We’re sorry you’re unhappy with the value we offered for your vehicle. We use industry approved guides (such as Autotrader) to value vehicles based on market information.
This looks at specific make, model and mileage and assumes the vehicle is in good condition and has a full service history. We then use these details to complete our assessment and provide you with a fair and accurate overall valuation.
If you’d like to discuss this further, please give our Claims Team a call on 0333 321 9800 or send us an email at motorclaims@hastingsdirect.com. ~Theo, Social Media Team
Hello,
Thanks for your feedback, I'm sorry to see that you had such a poor experience.
We’d love to know more about why you gave the rating you did and if there’s anything we can do to help you.
If you want to let us know more about what’s happened or there’s something specific, you’re unhappy about, please give us a call on 0333 321 9801 so we can take a look at this for you. ~Theo, Social Media Team
Hello Alistair, we really appreciate you taking the time to share your feedback with us and it’s fantastic to hear you received such a great level of service. If there’s anything else you need assistance with, please don’t hesitate to get in touch with us. ~Theo, Social Media Team
“I am not at all happy
I purchased 28th July / the policy commences in 24th August.
As soon as a purchased the policy I realised the address was wrong (my details stored in confused.com) I sincerely thought I had updated my address .I immediately tried to call to try and rectify this but I couldn’t get through / I then sent messages via the app with my new address . I felt I should not have to pay having tried to rectify the problem immediately. I managed to get through 15. 8.25 and I had to to change my address cost £68 which I feel totally unfair. The agent then said it might be cheaper to cancel and get a new policy - which I did I lost £73 changing over the policy and still had to pay a further £60 for the new policy which had not even started yet !! Totally unacceptable and unfair”
Hello,
We’re sorry that you struggled to reach us and that you’re unhappy with the price we offered. Your insurance policy and price are based on both your individual details and the world around you. This means any changes in your personal circumstances will usually mean your price changes as well.
Other outside factors can impact the price of your policy too. For example, the cost of repairs or labour, or theft in your area. There are also broader trends that can influence your price, such as inflation, changes to used car values or energy costs.
When we offer a quote, we always try to give you the best price we can, based on the information you give us. To make sure we're always competitive, we also constantly monitor market trends and regularly adjust our prices.
If you'd like to discuss this in more detail, you can find lots of ways to get in touch at www.hastingsdirect.com/contact-us. Theo, Social Media Team
Hello Kirsty,
Thank you for your review and I hope you have since been able to do this. If not, please give us a call on 0333 321 9801. Our team will do all they can to help you. ~Theo, Social Media
Hello Barry,
We're really pleased to hear this was a straightforward experience and that we could offer you a competitive price. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. ~ Theo, Social Media Team
Hello Hafiz, I’m really pleased to hear that purchasing your policy was simple and that you received the level of service you deserved. We truly appreciate your feedback – thank you for choosing to insure with us this year. ~ Theo, Social Media Team
Hello Jonathan,
Thanks for your feedback, we're really sorry to hear about your experience and to see that the tab hasn't yet arrived. We always aim to provide great service, so it's disappointing to know we missed the mark this time. We'll make sure your comments are passed on so we can do better in the future. If the tab doesn't arrive in the next two days, please contact us so we can help you further. ~Theo, Social Media Team
Hello,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
Hello,
We're glad to hear the process was simple and straightforward for you. Thank you for taking the time to share your feedback and for choosing to insure with Hastings Direct. If you ever need any help or have questions, please don’t hesitate to get in touch. ~ Theo, Social Media Team
Hello Wendy,
Thank you for choosing to insure with Hastings Direct this year. We’re really pleased to have you with us and hope you have a great year ahead.
~ Theo, Social Media Team
Hello Christopher, I'm glad this was so straightforward and you had a positive experience. Thank you for taking the time to share this with us. ~Theo, Social Media Team
Hello Terry,
I'm glad we were able to offer you a competitive price this year. Thank you for choosing to insure with Hastings Direct , we really appreciate it. If you ever need anything, feel free to get in touch. ~ Theo, Social Media Team
