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Hastings Direct Reviews

4.2 Rating 52,169 Reviews
81 %
of reviewers recommend Hastings Direct
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Christine Bird
Verified Buyer
“Site was easy to use . Only thing that you could get options for postal copy as am elderly and not got facility to down load or print”
Helpful Report
Posted 10 months ago
Hi Christine, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Alistair Griffiths
Verified Buyer
“Good communication Excellent price”
Helpful Report
Posted 10 months ago
Hi Alistair, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Barry Taylor
Verified Buyer
“Early days but great price and communication so all good”
Helpful Report
Posted 10 months ago
Hi Barry, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Giles Reynolds
Verified Buyer
“As I have two policies with you I have asked how to have them on one app but have not had any help as yet. It seems I can’t view both”
Helpful Report
Posted 10 months ago
Hello Giles, Thank you for your review. It may not be possible to have both policies on one account and the email address on the second policy may need to be changed so that the second policy has its own account. Before doing this, please contact the team on 0333 321 9801 so they can look at the options for you and see what is possible in this situation. ~Theo, Social Media Team
Posted 10 months ago
Robert Walker
Verified Buyer
“Excellent friendly customer service”
Helpful Report
Posted 10 months ago
Hi Robert, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Vanessa Swift
Verified Buyer
“Good all round service on line”
Helpful Report
Posted 10 months ago
Hi Vanessa, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Gareth Stephens
Verified Buyer
“It was very easy to get, price was great.”
Helpful Report
Posted 10 months ago
Hi Gareth, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“The adviser was so polite, informative and sorted my problem well.”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Gareth Davies
Verified Buyer
“Happy with price and easy to process. Good feedback and good app”
Helpful Report
Posted 10 months ago
Hi Gareth, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“Seems like a good company”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Christopher Mayer
Verified Buyer
“Excellent pricing, easy to set up and plenty of options.”
Helpful Report
Posted 10 months ago
Hi Christopher, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Jonathan Vance
Verified Buyer
“Best quote very happy with it and getting insured with then was quick and easy”
Helpful Report
Posted 10 months ago
Hi Jonathan, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Wendy Lunn
Verified Buyer
“Got my policy online process was long winded but I guess it needs to be”
Helpful Report
Posted 10 months ago
Hi Wendy, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Aditya Desai
Verified Buyer
“happy with hasting direct”
Helpful Report
Posted 10 months ago
Hi Aditya, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Shahzad Ali Bibi
Verified Buyer
“Hi, when I drive I don't use my mobile phone because it lowers the reading so much. Is that why?”
Helpful Report
Posted 10 months ago
Hello, Thank you for your review. Phone use is a factor that can affect your score. We advise that you do not give your phone to passengers or use Bluetooth controls to change the screen while driving as this can impact your score. If you are having trouble with this and would like to discuss the policy, please give us a call on 0333 321 9801 so we can look at this for you. ~Theo, Social Media Team
Posted 10 months ago
Yaroslav Holik
Verified Buyer
“Great Service!”
Helpful Report
Posted 10 months ago
Hi Yaroslav, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“I bought the car insurance policy.and paid for the insurance. Hastings direct cancelled my policy after 13 days just because I couldn't connect the you drive tab in the car. It is very unfair. I have been treated badly. I complained but they were not helpful. Customer service is very poor.”
Helpful Report
Posted 10 months ago
Hello, Thanks for your review, we’re very sorry to read about the cancellation of your policy.  A YouDrive policy is slightly different to a standard car insurance product, and we appreciate that it’s not for everyone. We make sure our terms and conditions are clearly stated before you buy a policy online. This includes the need to share your driving data with us through the app by driving the vehicle. If the vehicle is not going to driven for an extended period of time or the app cannot be paired to the box within the required time frame, the Telematics team will need to be informed by the policyholder before the period begins and before the policy is cancelled. Documents and emails would have been sent days in advance of the cancellation explaining why the policy was being cancelled and when this would be done. I regret if these weren't seen and that it led to the cancellation of the policy. I appreciate the frustration that this couldn't be reinstated and I hope you are able to find suitable cover for your vehicle soon. If you think this was incorrectly done and you would like to make a formal complaint, please visit www.hastingsdirect.com/about-us/customer-complaints or call us on 0333 999 8904. When we’ve logged your complaint, we’ll get back to you within five working days. You can find further information about this process here: www.hastingsdirect.com/help. ~Theo, Social Media Team
Posted 10 months ago
Anonymous
Verified Buyer
“Car Insurance quote received via Confused.com. This was easily understood and I was able to complete the new policy details within a few minutes.”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Gareth Steven Dean
Verified Buyer
“Very easy to understand and deal with saved a lot of money as well changing over”
Helpful Report
Posted 10 months ago
Hi Gareth, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Anonymous
Verified Buyer
“My neighbour helped me to select a car insurance company and complete the application, which we were able to do quite easily.”
Helpful Report
Posted 10 months ago
Hi, Thanks for your review, we really appreciate you taking your time to share your feedback. If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know. Thanks, Nicole, Social Media team
Posted 10 months ago
Hastings Direct is rated 4.2 based on 52,169 reviews
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