“It wasnt clear if a hardwired dashcam was a vehicle modification or not. As such I had to phone and ask and have it noted on the policy. This call could have been avoided.”
Hi Brett,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Tracy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Sumit,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Terry,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Ebony,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Shahzad,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Vicky,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Davey,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“We have used Hastings now for the last 5 years and have never had to claim, we always felt the prices were fair so we always renewed.
However following a burst pipe at our property, we have had to make our first ever claim and the experience has been absolutely terrible. It’s be going on now for over 4 months. Hastings use a partner Davies group to assess their claims and they have been so difficult to deal with, never returning any calls always promising to call back but never do and send emails to say we legally have 8 weeks to provide feedback and pretty much on the 3 occasions we have waited for a response have taken pretty much the 8 weeks.
Absolutely terrible companies to do business with, what is clear Hastings are happy to take you money each year, when it comes to claiming they are a nightmare. I would seriously suggest you don’t use them.
We will be cancelling our policy with them once our claim is resolved. I would much rather pay a larger premium in the knowledge of we do unfortunately have to claim in the future the company work in partnership rather than constant putting up barriers and make it hard to communicate with regardless of whether your claiming or not.
A complete nightmare company to work with 🤬”
Hi Frederic,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
Hi Arthur,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Very clear guidance and pricing. Staff very polite and helpful and having the option to have a black box fitted which monitors your driving skills and capability to drive safely is brilliant as it reduces your insurance premiums at the start and hopefully will reduce the cost of future insurance premiums the following year if this is true I will be one very happy customer.
I would definitely recommend trying this out and seeing if it’s possible to get competitive quotes based on your ability to drive carefully.”
Hi Wendy,
Thanks for your review, we’re so glad you’re insured with us!
We really appreciate you taking your time to share your feedback.
If there’s anything else you need, just get in touch and let us know.
Thanks,
Nicole, Social Media Team
“Took a while as I’d incorrectly added a car but lady who dealt with me was understanding and worked out best scenario for my cover.
Really helpful and polite.”
Hello, it's good to see that you got the customer service you deserved from our advisor. Thank you for insuring with Hastings Direct this year. ~Theo, Social Media Team
Hello Dorothy, it's really good to see that you got the customer service you deserve. Thank you for taking the time to share your positive experience with us. ~Theo, Social Media Team
“I've had an excellent experience with Hastings Direct Insurance! Their app is user-friendly and makes managing my policy incredibly easy. The pricing is fantastic and highly competitive, offering great value for the level of service provided. I especially appreciate how the pricing is based on your driving habits—it feels fair and encourages safer driving. Highly recommend Hastings Direct for anyone looking for reliable insurance at a good price!”
Hi, thanks for your review, we’re so glad you’re insured with us! We really appreciate you taking your time to share your feedback. We’re delighted to hear we’ve been able to offer a competitive price. If there’s anything else you need, just get in touch and let us know. ~Theo, Social Media Team
“Found a cheaper Home Insurance quote with Hastings Direct Good price has everything we need and the process of setting up a policy was straightforward”
Hi, it's good to see that we could offer you the level of cover that you needed at a competitive price. Thank you for leaving a 5-star review with us. ~Theo, Social Media Team
“You drive is pretty good tool to have, I wish it was mandatory for all vehicles in UK, the only down side I think with this tool that car breaking sensitivity points is abit harsh, due to the road users like cyclists, sudden breaking and changing directions of vehicles around are unpredictable, also running pedestrians are kinda issue too, getting used to it tho, I feel like a new driver 😂”
Hello Suleyman,
Thank you for your feedback.
Thank you for your review and for taking the time to share this with us.
Please remember, the Telematics team does take into account that you will have to adapt to the road ahead and that this, as well as other road users can cause you to take actions that may impact your score.
As a result they acknowledge that your driving score won't always be at 100. For the sake of the policy, it just needs to be above 30. If you have any questions or concerns, please call our YouDrive team on 0333 999 8911. ~Theo, Social Media Team
