“Good prices, easy to set up but you will lose your no claims bonus if you have more than 9 years because they only show 9+ so you can not prove you have say 15 years. Thus costing you money on your next renewal”
Hello Barry,
Thank you for your feedback.
Please note Hastings Direct only allows a maximum of 9 years no claims on the policy. As a result, anything over 9 years will not have an impact on the price of your renewal with us.
If you choose to take up a new policy elsewhere and you have sent us proof of your 15 years at the start of the policy, we will be able to send you proof of no claims for 16 years so that you can show to a new insurer who may accept more than 9 years.
Please call us on 0333 321 9801 if you need to discuss this further. ~Theo, Social Media Team
Hi Sumaya,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“I feel that I was mid-sold my policy. For a variety of reasons I opted to pay a little bit more, £20 or so, to avoid having to use the App.
Unfortunately it appears that customers can’t dii do anything very much without using the App so I wonder why this option is offered.
I can’t even reply to texts or e mails from Hastings. This is actually my first opportunity to do this so sorry for using it. I am sure that you will prove to be a perfectly fine Insurance company but I feel that you let yourself down with this Hastings.”
Hello Christopher,
Thank you for your review, I'm very sorry to see that you've not had the best experience with the app. If you visit our page here: you can see all the things that you can do on the app: https://www.hastingsdirect.com/car-insurance/myaccount/
If these are not possible for you, please give the team a call on 0333 321 9801 so they can take a look at this for you. ~Theo, Social Media Team
“Despite I went for the app option, I was struggling to use it and when I callled the customer services, the advisor was very helpful and guide me through the changes while I was on the phone.”
Hi Arantxa,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Annette,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Chris,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Kelly,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Tammy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Denise,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christopher,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Dorota,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Dumitru,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi James,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Giles,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
“Nice pleasant customer service lady. Gave me all the information I needed for my new policy. Value for money. I got a great deal and am pleased with my new policy”
Hi Christine,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi Timothy,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
Hi,
Thanks for your review, we really appreciate you taking your time to share your feedback.
If there’s anything else you need, please find out how to get in touch at www.hastingsdirect.com/contact-us and let us know.
Thanks, Nicole, Social Media team
